Chapman Ford Lancaster

Used car purchase Chris was very honest and helpful. He helped me take a very thorough test drive. Chris pointed out to set with foot on the brake and go to reverse and Chris was very honest and helpful. He helped me take a very thorough test drive. Chris pointed out to set with foot on the brake and go to reverse and forward. This was a test to listen for transmission clunks. How many salesman will suggest this on a used car. We went over to Car Fax anf Repair Order history. Chris was not hurrying me at any time during the purchase process. Look Chris up when you visit Chapman. John G More

Ronny was great to deal with Definitely would buy for him again. Answered all our questions. Very honest to work with. Will send my friends to buy from him. Rodney Taylor Definitely would buy for him again. Answered all our questions. Very honest to work with. Will send my friends to buy from him. Rodney Taylor More

service everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next ye everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next year More

Curteous and knowledgeable salesman Made an appointment with Ms. Benjamin only to find out she was off. Confused to why someone would make an appointment knowing they would not be there Made an appointment with Ms. Benjamin only to find out she was off. Confused to why someone would make an appointment knowing they would not be there on that day. Also not given correct info by Ms. Benjamin regarding equity in my lease that was ending. Mr. Greiner was apologetic for both matters regarding Ms. Benjamin. Would have gone to another car dealership had it not been for Mr. Greiner. More

Scott Greiner provided great customer service Scott was personally vested ensuring my parents, Ken and Linda Malehorn, received a new vehicle that met their needs and timing and he did the same as Scott was personally vested ensuring my parents, Ken and Linda Malehorn, received a new vehicle that met their needs and timing and he did the same as I purchased a used vehicle. He provided timely updates, follow-up and followed through. I / we will happily return to and recommend Chapman Ford Lancaster PA to area friends because of Scott. He walked the talk and was a great person to work with. My parents echo my comments. Thank you Scott! More

purchase of a new vehicle Mike , Chris and Jon were very helpful and took the time to explain everything about purchasing my new escape, Chris and I went to the Chapman Ford de Mike , Chris and Jon were very helpful and took the time to explain everything about purchasing my new escape, Chris and I went to the Chapman Ford dealership in columbia pa to find the vehicle. I did not expect that. It was a pleasant surprise. I would recommend this dealership to anyone!!!! More

Nice people Very busy people but still made time to do there best to help me. Very helpful and not pushing things in my face that I don't need. They make you feel Very busy people but still made time to do there best to help me. Very helpful and not pushing things in my face that I don't need. They make you feel comfortable. More

Inspection, warranty replacement part and recall service I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the shop, so that I could get to work as scheduled. Many thanks, Douglas S. Troy More

Kyle! I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even though none were available he somehow arranged one for me! More

Excellent Service! Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle complet Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle completed in a very timely manner and was cleaned beautifully upon return. More