Chapman Ford Lancaster

Great Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected More

Every one that worked with me was great Thank you The men were great to work with I would recommend chapman ford of Lancaster to every one that wants to buy a ford.Thank you very much The men were great to work with I would recommend chapman ford of Lancaster to every one that wants to buy a ford.Thank you very much More

Service tech kept me informed of what was done and was done Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech More

sales went very smoothly and efficiently and zack was very i very good new building was very neat and zack answered a lot of questions i didnt have to ask and was very knowledgeable of the vehicle he was selli very good new building was very neat and zack answered a lot of questions i didnt have to ask and was very knowledgeable of the vehicle he was selling More

Exceptional customer service Knew I had major repair to deal with. Service team kept me informed, worked with my schedule, provided transportation and made efforts to minimize the Knew I had major repair to deal with. Service team kept me informed, worked with my schedule, provided transportation and made efforts to minimize the financial impact. Great experience throughout the process. More

Very Good My experience was good. Although I didn't like the time it took running back and forth to the manager. Lino my sales man was a delight. He was very po My experience was good. Although I didn't like the time it took running back and forth to the manager. Lino my sales man was a delight. He was very polite and kind. He did his best to get me what I wanted. This is the second car I have bought from Chapman. Although I think this is my last new car(I'll be 80 this fall), I would chose Chapman. More

Recall campaign for airbag inflator replacement. The service was completed in a manner that caused me the least inconvenience. They provided a loaner vehicle when they discovered the service was goi The service was completed in a manner that caused me the least inconvenience. They provided a loaner vehicle when they discovered the service was going to take longer than expected. Their effort and attitude exceeded my expectations. My contact was Scott McCann---definitely a Chapman asset. More

Most satisfying service visit I've ever had There was some confusion at the beginning of our visit to have a faulty airbag replaced, but that was due entirely to the inadequate performance of th There was some confusion at the beginning of our visit to have a faulty airbag replaced, but that was due entirely to the inadequate performance of the contractor responsible for scheduling our repair. When we got that straightened out, our service agent bent over backwards to find a way to get the job done then and there. And when it was done, contacted us right away to let us know our vehicle was good to go. And then...on top of all of that excellent service, the agent took time to once again explain the process to us and why we had encountered the confusion and potential delay in the first place. He could not have been kinder or more pleasant or more patient with a couple of old farts if he tried. Thank you for having such wonderful people in your employ. More