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Chapman Ford Lancaster
Lancaster, PA
1,075 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
July 31, 2019
Wife purchased her dream Mustang My wife was looking for a new used car and she found it at Chapman Ford in Lancaster. When she got there and we met our sales person Lino, he took u My wife was looking for a new used car and she found it at Chapman Ford in Lancaster. When she got there and we met our sales person Lino, he took us for a test drive and the process was quick efficient. Everyone was very professional and personable. Happy wife, happy life!!! More
by Andy B
Verified Customer
July 31, 2019
Fantastic Service!! Once I talk to Lino everything was smooth sailing. They work with me through the whole process. Got the vehicle I was looking at. Fantastic Team! Once I talk to Lino everything was smooth sailing. They work with me through the whole process. Got the vehicle I was looking at. Fantastic Team! Highly recommend! More
by truck150
July 31, 2019
Recall work with a couple of hiccups I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil pan, so the service writer contacted me to request permission to fix the leak. About an hour after picking my truck up I identified that my truck had a coolant leak due to a punctured radiator hose and a 4” scratch in the front bumper, so I contacted the service writer to notify them that I was bringing my truck back immediately. The service writer was very helpful in resolving the issues and arranged for me to keep the courtesy vehicle until my truck was fixed, which took approximately a week due to having to order parts. All issues were properly addressed the second time I picked up my truck. Obviously having to bring your vehicle back a second time is never desirable which is why I rated the quality of work as average, but I give Jerry credit for promptly addressing the problems and he did a great job of keeping my up to date on the status of my repairs with daily updates and ensuring all issues were resolved. More
by Platinum F-150 with baby Powerstroke
Employees Worked With
July 31, 2019
Routine service/oil change Everything was fine except for wait time...we waited an hour and a half just for oil change and tire rotation. Also, the woman taking payment was not Everything was fine except for wait time...we waited an hour and a half just for oil change and tire rotation. Also, the woman taking payment was not exactly friendly...I don't think I saw her smile at all, but maybe she was having a bad day. When asking customers to fill out the survey please don't have your employees state..."that if they do not receive a "5" they will "fail"". If that's actually the case( because I've heard it more than once) then maybe you should consider changing your evaluation process. More
by KLVANKIR26
Employees Worked With
Nobody introduced themself so I have no idea who to choose for the above
July 31, 2019
Chapman is the best! My experience at Chapman was fantastic - Jon, Mike, Morgan and Zach were all great to work with. Everyone was so helpful - from test driving, to figur My experience at Chapman was fantastic - Jon, Mike, Morgan and Zach were all great to work with. Everyone was so helpful - from test driving, to figuring out what worked best for my situation and explaining the paperwork and vehicle, they made sure I was comfortable the whole time. Would recommend this dealership to everyone! More
by geb4394
July 30, 2019
Repair to under carriage cover Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally sch Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally scheduled service. A More
by haef573
Employees Worked With
Scott McCann
July 26, 2019
Great Job Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks More
by ruchie28
Employees Worked With
July 26, 2019
Beth and Jerry were so nice Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. More
by Mia
July 26, 2019
Top quality service Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put m Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put me in a free rental car till the job was complete. I would recommend him to anyone. More
by Mike G
Employees Worked With
July 26, 2019
Quality Service The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was over Jerry was a consumate professional and great help. He made me feel that I was important and my business was valued. I will not hesitate to return and teel friends about the service. More
by quigsatc
Employees Worked With
