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Chapman Ford Lancaster
Lancaster, PA
1,075 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
August 03, 2019
Over the top experience I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment but they were very gracious about looking at it when I was in town. More
by dmoore365
Verified CustomerEmployees Worked With
August 02, 2019
Recall fix and inspections It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. More
by JPP001
Employees Worked With
August 02, 2019
great a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck More
by jfarnold2017
Employees Worked With
August 02, 2019
Exceptional This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the building was immaculate. I am very pleased with the service both my F-150 and I received! More
by Alisonp0915
Employees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann
August 02, 2019
Great customer service Zach was awesome!! We were looking for a Nissan Xterra which I found on there website. I was amazed that it was still available. After the test dr Zach was awesome!! We were looking for a Nissan Xterra which I found on there website. I was amazed that it was still available. After the test drive Zach asked if we had any questions. He wanted to make sure we got what we were looking for. He was VERY patient with us. He left us alone to discuss what we thought. I am very glad we came to Chapman Ford and Zachary Harpin. More
by Harlans
August 02, 2019
MY first trip to Chapman Ford everyone I dealt with was very nice .I had never dealt with Chapman Ford before and was not sure what to expect but everything really was very good. everyone I dealt with was very nice .I had never dealt with Chapman Ford before and was not sure what to expect but everything really was very good. More
by dabls
August 02, 2019
patients is rewarding my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I r my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I returned chapman personal was very patient with me and I greatly appreciated that More
by sbtb65
Employees Worked With
August 01, 2019
Tire question Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed o Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed or other options not explored. More
by rlshue
Employees Worked With
Beth in service
July 31, 2019
Service of 2018 Ford Fusion I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice a I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice and very professional.I am planning on bringing my son in to purchase his first car in the very near future(1 week) and I am sure things will work out very nicely for my son.Chapman is #1 More
by Aweems
Employees Worked With
July 31, 2019
New car Well, I don’t really like to write reviews and this is making me have twenty fives words for the minimum, so great service and I would recommend Chapm Well, I don’t really like to write reviews and this is making me have twenty fives words for the minimum, so great service and I would recommend Chapman to anyone. More
by New car
Employees Worked With
Ronny Gomez
