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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
July 16, 2019
Excellent customer service. Good customer service is very rare today. I was very pleased with the level of service and attention to detail that was provided. Thank you. Good customer service is very rare today. I was very pleased with the level of service and attention to detail that was provided. Thank you. More
by MILLERTDS
Verified Customer
July 16, 2019
Ford's 8D methodology is a farse Ford, You sold me a vehicle that knowingly is unsafe. After multiple visits I still have clutch slippage ( to what ford considers acceptable slippage) Ford, You sold me a vehicle that knowingly is unsafe. After multiple visits I still have clutch slippage ( to what ford considers acceptable slippage) and my gas tank meter is not accurate. I have been contemplating purchasing a notorious raptor but who would trust a corrective action process that doesn't correct the vehicle defects. More
by Richard Abraham 1
Employees Worked With
Scott McCann
July 15, 2019
Quick and Painless I decided on a 2019 F-150 Supercrew. Arrived at the dealership and talked to Scott. They did not have the vehicle that I wanted on the lot, but he loc I decided on a 2019 F-150 Supercrew. Arrived at the dealership and talked to Scott. They did not have the vehicle that I wanted on the lot, but he located one and had my new truck ready to go early the following morning. More
by dsylves7
July 15, 2019
Cashier Window I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier litera I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier literally half bent over she had problems hearing the cashier because of the tv in the waiting room. Please remove the glass! The cashier says she gets this complaint every day. Other than that, NO problems with the service! More
by ERKLES
Employees Worked With
July 15, 2019
Express Service was great! I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new ser I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new service center Express Service and Michael Tufano was welcoming, he kept me updated on my service and got me back on the road in a timely manner. Great job by the entire Chapman Ford Lancaster Service Team! More
by JustAGuy
Employees Worked With
Other Employees :
The Cashier was pleasant and made sure the coffee was ready(name not listed BUT SHOULD BE)
July 15, 2019
easy peasy I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! More
by greinercars
Employees Worked With
July 11, 2019
Professional. Polite. Redspectful. Thorough I went to Chapman for service for 8 years and then quit in disgust when you tried to charge me $1192 for a catalytic converter. I went to a muffler s I went to Chapman for service for 8 years and then quit in disgust when you tried to charge me $1192 for a catalytic converter. I went to a muffler shop who charged me $322. They probably made $100. Ford wanted to make the $100 plus an additional $870!!! You mist be crazy!!!! Is there a mistake? You might make a killing on one job, but you will lose customer. It gives fuel to the belief that main dealers will rob you on service work. The only reason I came back is that Gerry is so good. More
by DMG48
Employees Worked With
Gerry
July 10, 2019
Friendly and efficient Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my car being easy to locate after completion of the service work. Definitely worth the drive. More
by sastein48
July 10, 2019
Great service, Confortable waiting Area Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnanc Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnance. More
by pedroroque25
Employees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann
July 10, 2019
FIRST SERVICE VISIT I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO ANOTHER DEALERSHIP AS I AM A SERVICE ADVISOR MYSELF FOR A BMW DEALER AND DO MOST OF MY OWN WORK MYSELF OR HERE IN HOUSE. WITH THAT SAID JERRY WAS EXCELLENT. HE MADE ME FEEL COMFORTABLE AND MADE ME FEEL LIKE MY TRUCK WAS BEING TAKEN CARE OF AS IF I WAS THE WRITER. THE WORK WAS DONE PROMPTLY AND JERRY KEPT ME INFORMED ON ITS PROGRESS. THE ONLY MINOR CRITICISM I HAVE IS THAT RADIO AND SEAT SETTINGS SHOULD NEVER BE CHANGED IN CLIENTS VEHICLES- MINE WERE. STILL TOP NOTCH SERVICE. 5 STARS. More
by adrian.jjones88
Employees Worked With
