Chapman Ford Lancaster

Truck purchase Zach Harpin was our Sales Associate. I have worked for another Ford Dealership in another state for a number of years, and Zach did an excellent job Zach Harpin was our Sales Associate. I have worked for another Ford Dealership in another state for a number of years, and Zach did an excellent job providing us with all of the information that we needed and getting the job done. I would highly recommend him and the dealership and will be using them again in the future. More

Great Sales Rep Ronny Gomez Ronny has gone above and beyond to help help us drive away in 2019 Ford Explorer. I had checked dealer inventory before we went to Chapman Lancaster. Ronny has gone above and beyond to help help us drive away in 2019 Ford Explorer. I had checked dealer inventory before we went to Chapman Lancaster. They had one left. I contacted and Ronny answered. When my husband and I got to Chapman Ford he had it pulled up. It was exactly what we wanted and the price is exactly what we wanted to pay. We picked up our New Car the following day and realized it had a few dings in the door. Chapman Ford came through and fixed the door and provided me with a loaner car as ours was being fixed. We will be back again. More

Great Customer Service I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer s I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer service. More

Chapman Great help! Out going not pushy. Made it a great experience and was helpful! 10/10 would recommend! Thank you Chapman and for to for having an amazing Great help! Out going not pushy. Made it a great experience and was helpful! 10/10 would recommend! Thank you Chapman and for to for having an amazing selection! More

Almost 5 stars I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of so I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of something else that needed attention. The work was done relatively quickly, and picking up the vehicle was no problem. My only concern was with the lack of signs to direct people who are unfamiliar with the new facility, as I think that would really help to put people at ease, and make it safer. More

efficient and professional performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and a long vacation trip. More

GREAT!! My call to Scott Greiner was returned promptly as usual. The purchase experience was a pleasure! Would recommend Scott to anyone anytime! Have purch My call to Scott Greiner was returned promptly as usual. The purchase experience was a pleasure! Would recommend Scott to anyone anytime! Have purchased quite a few vehicles from Scott over the years, and have never been disappointed. Your Sales staff would look better if they were in FORD BLUE shirts! Black is a drag. More

Professional Service The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of their cars, this dealership helps address this issue. More

oil change JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER More