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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
July 22, 2019
Excellent I have been a chapman for 15 years. They always present as friendly and willing to hear about my concerns. They offer proper advice for the vehicles I have been a chapman for 15 years. They always present as friendly and willing to hear about my concerns. They offer proper advice for the vehicles i have had serviced there to include a toyota. More
by bwolfe28
Verified Customer
July 22, 2019
Fast and professional Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and prof Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and professional, and in less than 24 hours, they had fixed my vehicle's air conditioning just in time for our family to travel back to Michigan during the hottest week of the year. More
by mweaver
Employees Worked With
Other Employees :
The entire staff in the service area was friendly and helpful, right down to the shuttle driver.
July 22, 2019
Very Nice and timely work done by Ford Chapman team . I had check fuel fill inlet message on and they suggested me to go for diagnostics rather than replacing fuel fill inlet. I am glad I listened to th . I had check fuel fill inlet message on and they suggested me to go for diagnostics rather than replacing fuel fill inlet. I am glad I listened to them since diagnosis revealed bad purge valve and nothing wrong with fuel fill inlet. More
by rahulanandpawar
Employees Worked With
July 20, 2019
Met expectations, nothing more, nothing less My explorer doesn’t run the same since my service. Seems like I am in 2nd gear all the time. Will be in contact next week. My explorer doesn’t run the same since my service. Seems like I am in 2nd gear all the time. Will be in contact next week. More
by johnreg18
Employees Worked With
Don’t recognize these names
July 19, 2019
Timely repair. Very friendly staff and the waiting area is s Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conve Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conversations at the service desk among employees was professional. More
by Joellescholl1
July 18, 2019
warranty repair Mike did a great job of keeping me in the loop - repairs and service completed on time. Very knowledgable and helpful. As soon as the SUV was ready fo Mike did a great job of keeping me in the loop - repairs and service completed on time. Very knowledgable and helpful. As soon as the SUV was ready for pick up Mike notified me so I could move on with my day. More
by aarjroma
Employees Worked With
July 18, 2019
Great Chapman Ford Lancaster is always a great experience. Appreciate all the help they give me. I am always happy with the time I come to service here. Chapman Ford Lancaster is always a great experience. Appreciate all the help they give me. I am always happy with the time I come to service here. More
by fdh765
Employees Worked With
July 18, 2019
Problem resolved. Kyle was professional and communicative. I appreciated being informed and updated. They addressed the problem, corrected it and then reminder us of s Kyle was professional and communicative. I appreciated being informed and updated. They addressed the problem, corrected it and then reminder us of service due, saving us an additional trip. More
by nurseksa
Employees Worked With
Kyle Ackerman
July 17, 2019
Easy and painless I dropped my F 150 off to have service performed for a recall. I was told when I scheduled that they would need my vehicle all day. By 10:30am my truc I dropped my F 150 off to have service performed for a recall. I was told when I scheduled that they would need my vehicle all day. By 10:30am my truck was done and ready to go. Great customer service. More
by jzendt
Employees Worked With
Kyle Ackerman
July 17, 2019
Oil/filter change Courteous/ efficient. Easy in and out. New faculty clean and comfortable. Recommendations easy to understand. Price for simple routine service seemed Courteous/ efficient. Easy in and out. New faculty clean and comfortable. Recommendations easy to understand. Price for simple routine service seemed very high. However will probably return. More
by KELLEYWTK
Employees Worked With
Christopher Slack
