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Chapman Ford Lancaster
Lancaster, PA
1,074 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,074 reviews
August 21, 2019
My new EQ Thanks to Car Guru’s I found my next vehicle at Chapman Ford. Everyone was polite and helpful. As I am a lifelong Chevy driver and I have a funny sto Thanks to Car Guru’s I found my next vehicle at Chapman Ford. Everyone was polite and helpful. As I am a lifelong Chevy driver and I have a funny story about my visit. On my first visit, too see the vehicle, I ran into a co-worker. As soon as he saw me he asked if my feet caught on fire as soon as I walked in the Ford dealership! All joking aside it was a quick and pleasant experience. Thank You John. More
by loiszara
Verified Customer
August 19, 2019
F-150 inspection Facility is very comfortable as I waited for service. Employees very pleasant work with. Very clear report on service was given by service manager. V Facility is very comfortable as I waited for service. Employees very pleasant work with. Very clear report on service was given by service manager. Very pleased More
by stanguy
Employees Worked With
Scott McCann
August 19, 2019
Great staff excellent service thru the whole process Chapman of Lancaster have the nicest most informative staff very friendly easy to talk too and just the whole experience is worth going there to buy a Chapman of Lancaster have the nicest most informative staff very friendly easy to talk too and just the whole experience is worth going there to buy a truck or car A++++ More
by mchlantolini0
August 19, 2019
Professional and knowledgeable Although they were busy, the man came out to my vehicle and spoke with me about my truck. He actually took time to listen to what I had to say. He did Although they were busy, the man came out to my vehicle and spoke with me about my truck. He actually took time to listen to what I had to say. He didn't make me feel at all like he was in any hurry to hear what I told him. We even started a short conversation about the topic. He then looked up to see if i was due for more than an oil change. I was in and out of there in an hour. The only thing about this was I cannot remember his name. But, I will tell you this that he treated me as well as Chris always did. More
by lightningjamc
Employees Worked With
Other Employees :
I cannot remember the gentleman's name who helped me I service, Lino De La Rosa - Familia
August 18, 2019
Never thought buying a car could be this easy! I found a type of Ford I wanted on the Internet, and I contacted Chapman Ford in Lancaster, PA as they consistently had the best prices with low milea I found a type of Ford I wanted on the Internet, and I contacted Chapman Ford in Lancaster, PA as they consistently had the best prices with low mileage cars. They delivered with all the details I needed to know they had the best car for the price! When I went down to the dealership, they had the car ready to show me, a gleaming Ford C-Max in excellent condition. While I worked with Associate Ronnie Gomez on completing paperwork, changing my insurance, I was able to ask many questions about the car, the process, and have a great conversation with Ronnie, he worked his magic so quickly. Ronnie and the team made sure I was as comfortable as possible, since they knew my trip down was delayed by illness. When all the paperwork was done, the car pulled up in even better shape! I do not purchase cars very often, it is very stressful for me as an older woman, but I highly recommend going to this dealership for the best deal! (I did my homework, it really is the best deal). I give my car buying experience the highest number of stars! More
by Happy Granny
August 16, 2019
Ronnie and Tom were awesome! The truck was wonderfully prepa Ronnie and Tom were awesome! The truck was immaculately (for a yr2000) prepared. The trip home to southern Delaware went without a hitch. Thanks to Ronnie and Tom were awesome! The truck was immaculately (for a yr2000) prepared. The trip home to southern Delaware went without a hitch. Thanks to your service dept for a great job. More
by cb0798489
August 16, 2019
Good they kept me updated on inspection Everything went okay only had inspection and oil change. Sales person was friendly and kept me posted the whole time. Waiting area was very clean and Everything went okay only had inspection and oil change. Sales person was friendly and kept me posted the whole time. Waiting area was very clean and pleasant More
by brendaleegood
Employees Worked With
Scott McCann
August 16, 2019
Great service Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repai Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repaired at Chapman. More
by pappy.gilliam
Employees Worked With
Other Employees :
Lino De La Rosa - Familia
August 15, 2019
Best experience buying my truck ever in 40 years . Wow What can I say. This was the best experience of my life purchasing a truck. Jared was the best professional finance person I ever met. H Wow What can I say. This was the best experience of my life purchasing a truck. Jared was the best professional finance person I ever met. He knew all the inns and outs of financing. He also knew the products of all the different makes of trucks and the warranty and extended warranties and extra protection. More
by TIM WHITMYER
Employees Worked With
Other Employees :
Eric sales. He showed me everything on my truck and was the best sales person I’ve ever dealt with in my life . I buy new vehicles about every 3 to 4 years.
August 15, 2019
Service on a 10 year old Escape I had bought at this dealer I have been dealing with this dealership from 1961 and have always been treated with respect and fairness. The dealership has been through three owne I have been dealing with this dealership from 1961 and have always been treated with respect and fairness. The dealership has been through three ownerships since then and has always been a good place to deal with. More
by DOND43
Employees Worked With
Kyle Ackerman
