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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
July 24, 2019
Warranty Job Came in to have buttons on my steering wheel fixed under warranty. While being serviced my battery all the sudden went dead, told me the battery didn' Came in to have buttons on my steering wheel fixed under warranty. While being serviced my battery all the sudden went dead, told me the battery didn't have enough amps to start. It was perfectly fine upon taking it there never had issues previously. Advisor tried selling me a battery, which I passed on. Upon leaving I took my car elsewhere (2minutes up the road) to have the battery tested - battery was perfectly fine. Clearly, they were out to make money off a customer just because my battery was supposedly the original and they only last 4 years (same age as my car). Even if my battery did go dead while in their service, they should be held responsible. Not sure I will remain a customer here. More
by jkimmes96
Verified CustomerEmployees Worked With
Kyle Ackerman
July 24, 2019
Fast, friendly service with comfortable waiting area! Staff is always extremely friendly and knowledgeable. Service was expedient and the waiting area was extremely comfortable and accommodating. I have n Staff is always extremely friendly and knowledgeable. Service was expedient and the waiting area was extremely comfortable and accommodating. I have never felt any pressure with staff trying to up-sell services or products. Thanks for a great experience. More
by dave
Employees Worked With
July 24, 2019
Blue Subaru Outback Good car at a fair price..They did a great job detailing the car inside and out. Not willing to negotiate the price of the vehicle. In the end came d Good car at a fair price..They did a great job detailing the car inside and out. Not willing to negotiate the price of the vehicle. In the end came down 295...but made me feel uncomfortable. Not a big fan of the whole process of car shopping. But over all Ronnie did a good job...he was willing to do what it takes to make things right. More
by poochie58
July 24, 2019
Outstanding customer service Great service at Chapman Ford, from start to finish Christopher and Jarred were on top of all my demands and financing of the new F150 Lariat. Custome Great service at Chapman Ford, from start to finish Christopher and Jarred were on top of all my demands and financing of the new F150 Lariat. Customer service is above and beyond expectations. I certainly will continue doing business at Chapman Ford. Thank you Chris, Jarred and the financial team at Chapman Ford in Lancaster PA. More
by daviddc24
July 23, 2019
Great job Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to a Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to and from my home and the timely maintenance they completed on my thank you More
by CLINT.MACLAREN
Employees Worked With
Other Employees :
John Meshey, Tom Evans, ZACH HARPIN
July 23, 2019
Car Broke Down- Mike came to the rescue! My car broke down and it was towed to Chapman. When I called in the morning Mike told me no problem and tell them to bring it over now and come see m My car broke down and it was towed to Chapman. When I called in the morning Mike told me no problem and tell them to bring it over now and come see me. Mike immediately stepped in and made me a priority. He kept me informed throughout the day with my specific issues and pricing - so no surprises! He even asked if I needed a ride somewhere. I have never been asked that before but in my opinion, that is going above and beyond and I really appreciated him asking. End result, he got the parts in SAME day and I picked it up that evening. Thank you Mike for making me a raving fan! More
by J_KEHR
Employees Worked With
July 23, 2019
Great Service Kyle and Scott are always willing to help. We will be back for addl. service and will probably buy our next vehicle at Chapman. Thanks! Kyle and Scott are always willing to help. We will be back for addl. service and will probably buy our next vehicle at Chapman. Thanks! More
by rwambs01
Employees Worked With
Kyle Ackerman, Scott McCann
July 23, 2019
Great Experience with Quick Service Chapman completed a routine service on my Explorer along with 2 recalls in 2 hours. Courteous and friendly customer service. Comfortable area to re Chapman completed a routine service on my Explorer along with 2 recalls in 2 hours. Courteous and friendly customer service. Comfortable area to relax as I waited. More
by Nisshouse
Employees Worked With
Chris Evangelista
July 23, 2019
Body repair I don't even look around any more for body repair on my cars. Chapman has repaired several cars I have had through the years. The work is awesome. Ver I don't even look around any more for body repair on my cars. Chapman has repaired several cars I have had through the years. The work is awesome. Very Happy for tje job they do More
by daataylor-1
Employees Worked With
Leslie Sanchez
July 23, 2019
Great Service Service was done the same day I made an appointment...and a lot of service it was. I had a 100,000 mile check-up, brake service and a warranty item c Service was done the same day I made an appointment...and a lot of service it was. I had a 100,000 mile check-up, brake service and a warranty item completed. All was completed timely. My service agent was very thorough and friendly. He explained everything on the invoice and made me feel very satisfied. More
by jgmamann
Employees Worked With
Chris Evangelista
