Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,074 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,074 reviews
August 26, 2019
Service Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new ve Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new vehicle I can stay here More
by GDBARSCH52
Verified CustomerEmployees Worked With
Ann Thomas, Beth Shearer
August 23, 2019
Very efficient I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the time promised. More
by JNEdge
Employees Worked With
Beth Shearer
August 23, 2019
Horrific, with no communication to the customer. Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle in to fund out the wrong mirror was sent, was told to come back the next day. Brought vehicle in again to find out wrong mirror again. Asked for a lianer car since this was second time in. I received loaner car, was told the right mirror would be in Monday. Monday afternoon I called and was told it didnt come yet. Tuesday never heard from anybody, I called and left message but nobody called me back. Came in to pick my truck up, but they couldn't find keys, spoke to the manager and he promised that someone would call me by 10 am next day, they did not call till sometime in afternoon to tell me that the wrong mirror again, but they ordered a set and it would be done the next day. Finally after 1 week, I finally got my truck back for something that should have been easy. Very disappointed in lack of communication with me about what was going on. I doubt that I will ever be back. More
by pfautz90
August 22, 2019
Thank you for a quick service. Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks More
by coolpjr
Employees Worked With
August 22, 2019
New Edge Enjoyed working with Lino for his clear and precise manner. Throughout our dealings he was very knowledgeable about both the car and costing. I apprec Enjoyed working with Lino for his clear and precise manner. Throughout our dealings he was very knowledgeable about both the car and costing. I appreciated the time he spent tracking down the car that met my specifications and am now enjoying my new ride. More
by bkirby424
Employees Worked With
Other Employees :
Alvontie (in training), Lino De La Rosa - Familia
August 22, 2019
First service visit This was my first service appointment at Chapman Ford. I worked for another Ford Dealer in another state for a number of years, and I was very disapp This was my first service appointment at Chapman Ford. I worked for another Ford Dealer in another state for a number of years, and I was very disappointed with the level of customer service that I received. I had to ask who my Service Advisor was, and at that point they did not even greet me just shot me a look. I understand that they were busy, but a simple acknowledgement goes a long way. I also did not receive any updates the entire time that I was there waiting. My Salesman was able to help me and is the only reason that we will return to Chapman. More
by Merced Family
August 22, 2019
Great service Great and friendly service. Stayed in contact with me while they were working on my car. Followed up to make sure there were no issues after I left. Great and friendly service. Stayed in contact with me while they were working on my car. Followed up to make sure there were no issues after I left. More
by trisha.daubert
Employees Worked With
Kyle Ackerman
August 21, 2019
Fast and the extra mile They looked at several issues and solved them all, and it was very affordable! And their shuttle service to work was fast, and they picked me up. They looked at several issues and solved them all, and it was very affordable! And their shuttle service to work was fast, and they picked me up. More
by Erik
Employees Worked With
Kyle Ackerman
August 21, 2019
Excellence job by Scott Greiner and Tom Evans. They were a big help with both vehicles we bought and on the trade-ins. Thanks you by Scott Greiner and Tom Evans. They were a big help with both vehicles we bought and on the trade-ins. Thanks you More
by baseball12
Employees Worked With
Other Employees :
Scott Greiner, Tom Evans
August 21, 2019
The Works Called and set up an appointment at the Lancaster Chapman for “The Works” due multiple fails at the Columbia Chapman. Drove into the service breezeway Called and set up an appointment at the Lancaster Chapman for “The Works” due multiple fails at the Columbia Chapman. Drove into the service breezeway. Explained why I was there and my expectations and all were met. The showroom is still being set up so they still have some set up to do but I’m sure that will all finished soon. So when it comes to Ford service, I’ll be back! More
by mbp62007
Employees Worked With
Scott McCann
