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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
February 01, 2024
No pressure, friendly, low key experience. We purchased a new Maverick from Lino Del a Rossa. Great experience. Whicleould go back if ever in need of another car. Thanks Lino!!! We purchased a new Maverick from Lino Del a Rossa. Great experience. Whicleould go back if ever in need of another car. Thanks Lino!!! More
by sagggg123
January 28, 2024
The whole atmosphere of the dealership was very nice, everyone was super friendly and it was not high pressure at all. everyone was super friendly and it was not high pressure at all. More
by Lee L.
January 24, 2024
John was great! Very attentive and did everything he could to make sure I was satisfied with my purchase and service! I’d highly recommend Chapman and I’d highly rec Very attentive and did everything he could to make sure I was satisfied with my purchase and service! I’d highly recommend Chapman and I’d highly recommend John for great service and attention to detail! More
by Dana L
Employees Worked With
January 18, 2024
We are very satisfied with our purchase! John was wonderful and helped us through the process. I highly recommend Chapman Ford! John was wonderful and helped us through the process. I highly recommend Chapman Ford! More
by mandidaisy
January 15, 2024
We had an awesome experience! Erik was the best. He stayed in contact with us daily while we were in the process of buying our Bronco and even called our insurance company for us. Erik was the best. He stayed in contact with us daily while we were in the process of buying our Bronco and even called our insurance company for us. He made the entire process SO simple. He has an excellent personality and happily answered my many questions! We also had a great experience with Jared who helped us finalize everything. Overall, everyone we encountered was so friendly and made the process so enjoyable!!! Thanks to all involved! More
by Kimf10320
January 11, 2024
Choosing Chapman for my recent car purchase was a decision I'm grateful for. The dealership's commitment to customer satisfaction was evident from the start. Having been to other dealerships in LanCo decision I'm grateful for. The dealership's commitment to customer satisfaction was evident from the start. Having been to other dealerships in LanCo I can confidently say that Lino is truly an asset to their sales team. Not only is he knowledgeable about their extensive inventory but also attentive to my specific needs. Lino worked tirelessly to find the perfect vehicle within my budget, offering valuable insights without any pushiness. The entire buying process was smooth, and the transparency in pricing was refreshing. Chapman stands out for its integrity, professionalism, and a genuine focus on customer happiness. If you're in the market for a car and want a hassle-free, customer-centric experience, go see Lino at Chapman Ford! More
by Luvableme102
Employees Worked With
Lino De La Rosa - Familia
January 09, 2024
Lino provided exceptional service throughout the purchasing process. Right from the start, it was evident that Lino De La Rosa possessed an impressive depth of knowledge about vehicles on the lot. H purchasing process. Right from the start, it was evident that Lino De La Rosa possessed an impressive depth of knowledge about vehicles on the lot. His professionalism and expertise were immediately apparent, and I felt confident that I was in good hands. Above and beyond would be an understatement. Lino De La Rosa took the time to listen to my requirements, understand my budget, and patiently guided me through the purchasing options and any additional features. Overall, there were no hidden surprises or pushy sale tactics, which made the entire experience stress-free and enjoyable. I am now the proud owner of a beautiful Ford Escape SE!!!!!!! More
by Cassandra S.
Employees Worked With
Lino De La Rosa - Familia
January 06, 2024
Erik was very helpful with the purchasing process and was always available to answer any questions I had about the vehicle. Always greeted me with a smile was respectful and professional the entire process. always available to answer any questions I had about the vehicle. Always greeted me with a smile was respectful and professional the entire process. Would recommend to anyone looking to purchase a vehicle from this dealership. More
by cherguielias
January 03, 2024
Buying experience was outstanding. Scott Greiner is extremely knowledgeable and courteous. No pressure. The business manager made the paperwork process seamless Highly recommend this Scott Greiner is extremely knowledgeable and courteous. No pressure. The business manager made the paperwork process seamless Highly recommend this dealership. More
by tillerpower24
November 18, 2023
One of the worst don't shop there they LIE. Have a story for everything zach and Ryan screwed us on 2 cars and worst comunication Have a story for everything zach and Ryan screwed us on 2 cars and worst comunication More
by p2bf2
