Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
May 31, 2024
J. Hatzis was great. To the point - was perfect for me and my husband. We left with our brand new 2024 Bronco and was very happy with the quickness J. Hatzis provided. and my husband. We left with our brand new 2024 Bronco and was very happy with the quickness J. Hatzis provided. More
by Mommawolf
May 30, 2024
Erik was awesome and delivered everything as promised. I love my new Explorer, it’s just perfect. Everyone at this dealership was awesome to work with. A great experience! I love my new Explorer, it’s just perfect. Everyone at this dealership was awesome to work with. A great experience! More
by Hollykrallheft
Employees Worked With
May 30, 2024
I purchased a pre-owned vehicle in March and just had a an excellent experience. Their post sale responsiveness is great. I appreciated it so much that when I needed to replace a different vehicle, I wen an excellent experience. Their post sale responsiveness is great. I appreciated it so much that when I needed to replace a different vehicle, I went 90 minutes out of my way so I could go back to them. Erik Janco and the dealership are great to work with and I was in and out quickly with the second vehicle. Two purchases in less than three months and if need be, I’d go back for a third. More
by RR
May 29, 2024
Erik Janco was great to work with in securing our new vehicle. He was very professional, listened acutely to our situation and went over and beyond helping us with our unique insurance and title situati vehicle. He was very professional, listened acutely to our situation and went over and beyond helping us with our unique insurance and title situation. I loved his humor and his caring personality. I will definitely recommend Erik to our friends and family. More
by Cass73333
May 16, 2024
They were very helpful and so polite. Erik really knew the details of the F 150 we purchased. His diligence in helping us find a vehicle was amazing. Erik really knew the details of the F 150 we purchased. His diligence in helping us find a vehicle was amazing. More
by emmybrenner
May 11, 2024
We had been looking for a particular vehicle for a couple months and finally found one at Chapman Ford. John Hatzis showed us the car and made sure that the specifications met what we needed. John and his ma months and finally found one at Chapman Ford. John Hatzis showed us the car and made sure that the specifications met what we needed. John and his manager got us the financing we were looking for and we picked up the car the next day. A couple of minor issues came up that the dealership was not aware of and John and his team took care of everything immediately with no resistance. This was my second vehicle purchase from Chapman Ford and everything was great both times. they stand behind what they sell and treat their customers with respect, kindness and gratitude. Chapman will be my first stop for my next vehicle purchase. More
by Mark Walton
May 10, 2024
Excellent salesmanship. A true professional. Highly recommend to anyone in the market for a new vehicle. A true professional. Highly recommend to anyone in the market for a new vehicle. More
by ryankiscaden
May 09, 2024
We were super satisfied with our experience a Chapman. John Hatzis was our salesman and he found us an excellent deal. He was very patient with us, and found us the right car at the right price. John Hatzis was our salesman and he found us an excellent deal. He was very patient with us, and found us the right car at the right price. More
by Vulpiscm
May 06, 2024
Everything was great. Erik was very professional and helpful. Very easy process. Showroom was neat and clean Erik was very professional and helpful. Very easy process. Showroom was neat and clean More
by Jangelo9397
May 01, 2024
Good people to work with had an issue with my tailgate and Chapman Ford took care of it for me thank you and Chapman Ford took care of it for me thank you More
by Ciscorvr
