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Chapman Ford Lancaster

Lancaster, PA

4.9
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,022 reviews

April 16, 2020

Great Service Check engine light came on in my 2019 Ecosport. Set up an appointment and got in first thing Monday morning. The service was fast and efficient. Now I More

by tompdever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Apr 16, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 16, 2020

Excellent No complain at all. He did an excellent job. In addition to oil change: he check and rotate tires, check fluids, etc. Thank you very much. More

by mg.marygrace10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Apr 17, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 16, 2020

Even though this COVID-19 the service was fast and efficient. They have a great staff. I was given a car to get back and forth, which I was grateful for. More

by kimpat1
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster and stay safe!

April 15, 2020

Dealership was set up well for precautionary issues due to the virus. Having drop off only made me feel safe plus the usual good service More

by richkita1119
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster and stay safe!

April 13, 2020

Like Fine Whine...! My water pump sounded like marbles and not peewees. One call to Jerry and he had me in before disaster could come to my door with a hard knock. I b More

by bachalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Jerry here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

April 09, 2020

I brought my car for maintenance, oil change, and to fix power door lock and power window. Service was great, on the pricey side though. More

by Irina
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman
Apr 10, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 09, 2020

Mike was amazing from start to finish. Now the price could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went More

by sfuchs734
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 08, 2020

The service I received on my 2009 Ford Fusion was absolutely wonderful. I was informed as to each step in my service process very promptly and professionally. I am definitely a satisfied customer. More

by spuddyb2000
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2020

Always great service! They keep you updated through the whole process and everyone is very professional. I’ve been using Chapman in Lancaster and Columbia for many years and will continue to do so. More

by KSHEPP9264
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with us here at Chapman Ford! Customer Service is a high priority for us and we love to hear when we are able to deliver.

April 06, 2020

As usual,excellent I'be been dealing with you guys for a very long time, since you were Wolf Ford and everything has always very satisfactory. Keep up the good work !!! More

by JODAVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with us here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

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