Chapman Ford Lancaster
Lancaster, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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All wearing masks, courteous and helpful. Did the work on time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. More
I came into Chapman Ford for the first time to have my 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! More
Absolutely loved my experience here. Zach my sales rep was very nice and Fast. Did not take me 8 hours to purchase my car.Fast and easy... Pain free and no BS was very nice and Fast. Did not take me 8 hours to purchase my car.Fast and easy... Pain free and no BS More
fast service very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was More
Above and beyond It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain my vehicle. More
I was able to get emergency service quickly and efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. More
Finally, I had a good experience at Chapman Service. The service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put back on. This is the first time in 3 years that we didn’t have to worry. More
The dealership is always clean and the employees are always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. More
Good but could use a little improvement Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires shou Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires should be filled to 60psi and rear to 80psi. My dash is showing the rear at 69psi and the front at 85psi. So I dont know if they mis-inflated or if they forgot to resync the TPMS Sensors to the correct positions. I have not called them yet on this, but it needs addressed. Also would like if invoice better showed services and products requested, like I asked for DEF to be filled up and don's see on invoice how much was used and a price per gallon. Jerry was good to work with. More
Fantastic as always. Everyone that works in the service department is always there to help. Very happy with how my car is running now. Thanks department is always there to help. Very happy with how my car is running now. Thanks More