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Chapman Ford Lancaster

Lancaster, PA

4.9
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,022 reviews

April 22, 2020

All wearing masks, courteous and helpful. Did the work on time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. More

by dtpenny
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 22, 2020

I came into Chapman Ford for the first time to have my 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! More

by shwilsonn
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

April 21, 2020

Absolutely loved my experience here. Zach my sales rep was very nice and Fast. Did not take me 8 hours to purchase my car.Fast and easy... Pain free and no BS More

by algoso33
Recommend Dealer
Yes
Employees Worked With
Other Employees : ZACH HARPIN
April 20, 2020

fast service very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was More

by themeck106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 21, 2020 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

April 20, 2020

Above and beyond It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain More

by SDOUTS613
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Meshey
Apr 21, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 20, 2020

I was able to get emergency service quickly and efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. More

by greinercars
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman, Scott McCann
Apr 21, 2020 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

April 20, 2020

Finally, I had a good experience at Chapman Service. The service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put More

by Msbrookster3
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Apr 21, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 19, 2020

The dealership is always clean and the employees are always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. More

by johnr52l
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

April 17, 2020

Good but could use a little improvement Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires shou More

by bobw5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2020

Fantastic as always. Everyone that works in the service department is always there to help. Very happy with how my car is running now. Thanks More

by chutnich
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCann
Apr 18, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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