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Chapman Ford Lancaster
Lancaster, PA
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,022 reviews
May 17, 2020
Considering the way we had to purchase this vehicle due to the pandemic, I think everyone was great!! Financing was quick, purchasing was quick, everyone was safely covered due to the virus. to the pandemic, I think everyone was great!! Financing was quick, purchasing was quick, everyone was safely covered due to the virus. More
by Pap102358
Verified Customer
May 15, 2020
Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a certain time. More
by jdipaolo90
May 15, 2020
A Great Experience I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Than I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Thank you to the staff at Chapman Ford. More
by smithmarion685
May 13, 2020
Chapman Ford is the best, everyone was nice, respectful, professional and embracing. I was very pleased with how they handled everything and had everything prepared due to this pandemic, I will definitely b professional and embracing. I was very pleased with how they handled everything and had everything prepared due to this pandemic, I will definitely be recommending Chapman to other people... By the way I gave them a 4-5 stars only because my truck was on empty Hahahaha! More
by Jesus Rivera
Employees Worked With
Other Employees :
John Meshey, Kyle Rankin, ZACH HARPIN, Zach Roman, Tim Keyes, L. Anthony Rodriguez, David Swartz
May 11, 2020
Quick and Easy Service Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. They also allowed me to pay for inspection via a link they texted me. Once they received my payment I told them I couldn't pick up the vehical until after hours and they accommodated my needs. Service and staff were great. More
by btrovato
Employees Worked With
Tori
May 11, 2020
CONSISTENT AND EXCELLENT SERVICE I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of affairs, the process was seamless. As always, thank you for the excellent and prompt service! More
by dave
Employees Worked With
May 11, 2020
Very helpful Scott was very helpful in finding the vehicle that we wanted. We were put in a tough spot with the dealerships being closed and our lease expiring. Scott was very helpful in finding the vehicle that we wanted. We were put in a tough spot with the dealerships being closed and our lease expiring. Our car that was ordered was not manufactured before the plant was shut down. As soon as Scott was able to work he found our car for us More
by mtgreiner
May 08, 2020
Sadly Disappointed Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold and raining. I was told I could not wait in their waiting area - I had to wait in their drive through garage. Yes, this was during the Covid-19 emergency, but for a 1-hour job, this dealer should have something in place to allow their customer to return wait for a vehicle. Was I supposed to have someone take me home to turn around and immediately return? Is it impossible to maintain 6 feet of social distancing in the waiting area? I was told to wait in the unheated garage, with some employees that were not wearing a mask. I would have taken my care elsewhere for the state inspection. The service was fine. It is just that this dealer has no idea how to take care of customers during the Covid-19 emergency. Go for service at your own risk. Remember you can't walk to a nearby restaurant as they are closed. So be prepared to wait anywhere they feel like telling you to go. More
by gs2
Employees Worked With
May 06, 2020
Fast friendly was keep informed at home Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They a Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They actually called before the time I chose. Told me the price and everything else I asked to be done. More
by jhaldeman01
Employees Worked With
Sold me My car. Not sure of they other people , Scott Greiner
May 05, 2020
Very accommodating. Salesman Zach very polite and friendly. Sales department made sale very easy. I’m from Wilkes-Barre Pa area and found truck on line. After driving to Chapman Ford , a 2 hour drive friendly. Sales department made sale very easy. I’m from Wilkes-Barre Pa area and found truck on line. After driving to Chapman Ford , a 2 hour drive, I was never pressured to buy the truck. I was advised to take my time, look over the truck and decide if it’s the vehicle I want. I will definitely buy from Chapman Ford again. More
by donsrom
