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Chapman Ford Lancaster
Lancaster, PA
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,022 reviews
May 24, 2020
Service advisor Gerry is very helpful. I presently lease a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings More
by cmmsail77@gmail.com
Verified Customer
May 22, 2020
Great Team The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of the insurance check that had gone to your main address. Problem solved. Very much appreciated the truck being having been washed and the interior cleaned. With the added stress of having to deal with our current circumstance I was more than impressed and appreciated the professionalism from front to back. Thank you. More
by kdmacneil
Employees Worked With
Leslie and Greg
May 21, 2020
Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired your people getting a contractor to doing work on their home and when they finished their bill would be double their estimate. Sounds like your people need to do some homework. More
by atkins2bch
Employees Worked With
Other Employees :
Kyle Ackerman, Scott McCann
May 20, 2020
great service. received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Servi received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Service department was great. Scott was very professional and very helpful. Thanks again, More
by sherimagyar
Employees Worked With
Scott McCann
May 20, 2020
2020 Ford Edge I have been very fortunate in my life and am able to buy a new car every three years. Even with the C/V scam going on it was time to trade up. With al I have been very fortunate in my life and am able to buy a new car every three years. Even with the C/V scam going on it was time to trade up. With all the restrictions King Wolf had in place the guys at Chapman made a bad situation go well. Professional and courteous throughout the process. More
by tessnrich
May 18, 2020
Quick, Efficient Service My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by 9:30ish. The tech stopped out and went over the alignment readings and some other stuff with me. Overall, I was very happy with the service. More
by RWEBB2
Employees Worked With
May 18, 2020
I've always had great service at Chapman. My car was done on time and the service department service is outstanding. Sales department was always helpful and took the time to go over all my options. on time and the service department service is outstanding. Sales department was always helpful and took the time to go over all my options. More
by dori.grossman
May 18, 2020
Very nice to deal with. Always find the right car ! Zach knows what extras I might need. I like the selection of cars and the new place is very nice and clean. Always find the right car ! Zach knows what extras I might need. I like the selection of cars and the new place is very nice and clean. More
by marge610fran
May 18, 2020
Jerry always goes out of his way to make sure you understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. More
by BARBIES212
Employees Worked With
May 18, 2020
My wife and I are very pleased with our 2016 Ford Focus SE, we got it at a very good price for a clean well equipped vehicle. Although we had a minor issue with the vehicle, thankfully he professionals at SE, we got it at a very good price for a clean well equipped vehicle. Although we had a minor issue with the vehicle, thankfully he professionals at Chapman Ford Auto Group quickly got it resolved. Thank you once again and keep up the good work! More
by e.plaza
Employees Worked With
Tori, Jason
