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Chapman Ford Lancaster
Lancaster, PA
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,022 reviews
June 21, 2020
Trustworthy Service Team I appreciate the honest and trustworthy team at Chapman Ford. They treat my vehicle like it was their own. Work completed well and pricing is terrifi I appreciate the honest and trustworthy team at Chapman Ford. They treat my vehicle like it was their own. Work completed well and pricing is terrific! More
by Chuck H
Verified CustomerEmployees Worked With
Kyle Ackerman
June 19, 2020
Fast. Very friendly and got the work done well in a timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor. More
by SarahSchwacher
Employees Worked With
June 19, 2020
execlent no problems went just as stated. i waited till it was done and it was done when they said it would be verry happy with servuce no problems went just as stated. i waited till it was done and it was done when they said it would be verry happy with servuce More
by jawrtwlk
Employees Worked With
June 17, 2020
Was very pleased with the service Anthony gave me and very pleased withthe benefits that come with the truck and the points process and how you earn them very pleased withthe benefits that come with the truck and the points process and how you earn them More
by rschober
Employees Worked With
L. Anthony Rodriguez
June 15, 2020
Great company to work with, trustworthy and honest! Fantastic communication throughout my service appointment. Would recommend Chapman Ford to anyone. Thank you for fabulous service. Fantastic communication throughout my service appointment. Would recommend Chapman Ford to anyone. Thank you for fabulous service. More
by bkgingrich
Employees Worked With
Kyle Ackerman
June 15, 2020
The service was great as always and the staff was nice. The price I paid was very reasonable and everyone at the dealership was wearing masks. The price I paid was very reasonable and everyone at the dealership was wearing masks. More
by raymondfritzinger
Employees Worked With
Tori, Kyle Ackerman
June 15, 2020
I do not wish to right a twenty five word typed review. Why can’t you just accept the 5 stars that I gave? This is annoying. Why can’t you just accept the 5 stars that I gave? This is annoying. More
by felonyone
Employees Worked With
June 12, 2020
Professional and simple Everyone was very professional and made the experience very simple - the process went very quickly and the staff got everything completed in record ti Everyone was very professional and made the experience very simple - the process went very quickly and the staff got everything completed in record time. Very much appreciated. More
by MV
June 11, 2020
fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the new location and Building. More
by farmer70
June 09, 2020
Fantastic customer service Great, courteous, transparent and informative service. Gerald was very attentive and provided all the answers to my questions. Service technicians wen Great, courteous, transparent and informative service. Gerald was very attentive and provided all the answers to my questions. Service technicians went above and beyond in dealing with Volvo 'message clearing eccentricities'. More
by PJCampbell
Employees Worked With
Gerald in Service - 5 stars
