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Chapman Ford Lancaster
Lancaster, PA
1,063 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,063 reviews
February 28, 2025
Aaron was an excellent salesman. Very patient with my two kiddos and very responsive through text! Very patient with my two kiddos and very responsive through text! More
by Tiamay28
February 26, 2025
Great truck. Good people. Made it simple and easy. I'll definitely deal with them again! Good people. Made it simple and easy. I'll definitely deal with them again! More
by djgiffin
February 23, 2025
We had an amazing experience and everyone was super helpful and patient with our family! helpful and patient with our family! More
by brenamj
Employees Worked With
February 21, 2025
Purchased a new truck and had no problems things went well and on time would go back again well and on time would go back again More
by tbecker24
February 20, 2025
Jon Webster. ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we k ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we knew we would strike a deal. We got there 7:10 pm..left 7:30 pm and you kept your word saving us the truck til the title came in....2 weeks later. Then, because my husband had a medical emergency (stroke), you had 2 wonderful gentleman, drop it off to us in NJ. I cannot say enough about everyone we dealt with in your dealership. There will always be a "story" behind this beautiful truck. Thanks again. And Mike, the finance person was no pressure...just got the job done. Thanks again for your kindness....our "NJ" family! More
by nvstangle
Employees Worked With
Other Employees :
AJ and Roy - dropped off the vehicle to NJ
February 20, 2025
I CANNOT SAY ENOUGH GOOD THINKS ABOUT TYLER AND CHAPMAN FORD. WE SAW A FORD PICKUP ON THE INTERNET, AND,WENT INTO SEE IT. IT WAS NOT A COME ON...IT WAS A BEAUTIFUL TRUCK AND WE BOUGHT IT. THE SERVICE THEY FORD. WE SAW A FORD PICKUP ON THE INTERNET, AND,WENT INTO SEE IT. IT WAS NOT A COME ON...IT WAS A BEAUTIFUL TRUCK AND WE BOUGHT IT. THE SERVICE THEY GIVE THEIR CUSTOMERS IS PHENOMENOL...AND..WE WILL BE CUSTOMERS FOREVER. THANKS TYLER. More
by nvstangle
February 14, 2025
Recently left a review without noticing the ford transit I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highw I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highway Friday , sat the weekend , drove Monday highway , and noticed rainbow spots on Tuesday with the rain. So I’m sure it was leaking day of sale and only noticed Tuesday. I was sent a video after bringing this up, undercarriage looked dry in video and I am to take care of it on my own. Thank you for standing by your product and work that was “just inspected” More
by My Mechanical
February 13, 2025
Great dealership! !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We now finally feel like we have found the perfect dealership that we will definitely be going back to whenever we are in the market for another new vehicle. More
by Diane
Employees Worked With
February 11, 2025
Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insig Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs! More
by danknor
February 07, 2025
I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tact I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️ More
by Karen Oster
