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Chapman Ford Lancaster
Lancaster, PA
1,073 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,073 reviews
August 05, 2020
Service Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on the estimate. Totally excellent service department. Your Number 1 in our book! More
by anharsh
Verified Customer
August 03, 2020
Everything was great, the staff kept me up to date on my car all the way thru the process. Everything was done in a timely manner. car all the way thru the process. Everything was done in a timely manner. More
by pkilheffer
Employees Worked With
August 03, 2020
New Explorer 2020 Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new v Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new vehicle Thank You ! More
by twierz5020
Employees Worked With
Larry Busino
August 03, 2020
Extremely easy to book an appointment to get vehicle service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! More
by SHAUNSTEFFY80
Employees Worked With
Scott McCann
August 03, 2020
1st oil change Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader. More
by dfisher6
Employees Worked With
August 03, 2020
Awesome service ! Great staff and the videos were especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! More
by eddiedubois3
Employees Worked With
August 03, 2020
Chapman Service Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs. Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs. More
by Snickers
Employees Worked With
August 02, 2020
My Hyundai has everything I was looking for, and the folks at Chapman Ford made my first car buying experience a pleasant one. Larry and the rest of the team were amiable, attentive, and professional. folks at Chapman Ford made my first car buying experience a pleasant one. Larry and the rest of the team were amiable, attentive, and professional. More
by kbcollins
July 31, 2020
You guys were so supportive, however, I was excepting to get my car’s issue fixed as long as there is a recall on that model regarding the transmission issue. Hopefully, I get helped next time! get my car’s issue fixed as long as there is a recall on that model regarding the transmission issue. Hopefully, I get helped next time! More
by mario.amir
Employees Worked With
Cliff Bullock
July 31, 2020
Good service, no complaints and fast and Efficient. I will continue taking my car to ford for service, the employees are professional and kind and let me know what is going on with my car while it is in will continue taking my car to ford for service, the employees are professional and kind and let me know what is going on with my car while it is in their care. More
by sshaniqua70
Employees Worked With
