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Chapman Ford Lancaster

Lancaster, PA

4.9
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,022 reviews

June 30, 2020

Anthony was such a pleasure to deal with. He is amazing! He was so helpful and knowledgeable and was really great with our son. You need more Anthony’s!!! More

by Davidsummers530
Recommend Dealer
Yes
Employees Worked With
L. Anthony Rodriguez
Jun 30, 2020 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Anthony is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

June 30, 2020

Anthony is nothing but professional, knowledgeable and puts you at ease when talking to you. He treats you like he would want to be treated. More

by Rocks
Recommend Dealer
Yes
Employees Worked With
L. Anthony Rodriguez
Jun 30, 2020 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Anthony is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

June 30, 2020

Excellent service I can only being to say that I truly hate car 🚗 shopping; however, when you meet a person that is good at what they do and help you every step of the More

by L. Torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L. Anthony Rodriguez
Jun 30, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Anthony here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 30, 2020

Just visited but great salesman Anthony is a wonderful salesman. I am in need of a new vehicle and Anthony was a delight to work with. He showed me cars that would meet my needs. He More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L. Anthony Rodriguez
Jul 01, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 29, 2020

They make it easy I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service More

by robyn5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 29, 2020

Anthony is fantastic! He is helpful every step of the way while purchasing a new vehicle. I will always return to him with any of my future car needs! More

by Dmcorchado
Recommend Dealer
Yes
Employees Worked With
L. Anthony Rodriguez
Jun 29, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Anthony here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 28, 2020

Great place for both service and sales. Looking forward to doing more business with them. People are pleasant and helpful. Not much more I can say More

by Ricki Bobert
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : L. Anthony Rodriguez
Jun 29, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 28, 2020

Horrible scammy service, will not return. The first time I went, they left my hood open and I found out the hard way driving down the highway... the second ans third time they lied about my service to try a More

by TBURM.LAND
Recommend Dealer
No
Employees Worked With
she was a woman working is service..
June 27, 2020

Terrific service from extremely knowledgeable staff. Mike Tufano once again executed great customer service skills and communication. I am incredibly impressed each time I go into Chapman with the first More

by hughesjonathan03@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 27, 2020

Lancaster is the best parts and service rock, they know all cars not just Fords. I wouldn’t take my car any where else. Sales is great too More

by hayfert69
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts is the best, they know their cars
Jun 29, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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