Chapman Ford Lancaster

My car was in for a service and state inspection. Chapman Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals to proceed with repairs. Updates come throughout the repair via text and I was very happy with the work done. More

Great service Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who called with the estimate on my vehicle. I'm always pleased to bring my car into Chapman Ford because I know I'll get great service. When I am ready to trade in my CMax I will be sure to look for my next car at Chapman! More

The service they did on my truck was was exceptionally well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank you More

I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More

Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More

Excellent experience all around. I am very pleased with my purchase and the quality of the customer service, both in the sales department and the service department. my purchase and the quality of the customer service, both in the sales department and the service department. More

I brought in my car due to my sister backing into the door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and th door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and they even vacuumed my floors which was really nice of them. Thanks for everything! More

World-class customer service and incredibly knowledgable. Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and rea Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and ready to go in no time! More

fast knowledgable, helpful Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, because I had a follow up question, and my call was never returned. Daryl Keener 717-808-0863 More

Very quick and easy process! Everyone at the Chapman Ford Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! More