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Chapman Ford Lancaster
Lancaster, PA
1,022 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,022 reviews
July 08, 2020
Mike tufano and the service advisors are great people To work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. More
by lavertyt
Verified Customer
July 06, 2020
I am very happy with Chapman Ford. Everyone was very helpful and professional. Finance team was able to get me a good loan. I would recommend them to anyone. helpful and professional. Finance team was able to get me a good loan. I would recommend them to anyone. More
by melduffy67
July 03, 2020
Immaculate contemporary sales/ showroom. Manager Damien and salesman Larry met us at the door , greeting us by our names! Each were professional, attentive, friendly, respectful. and very knowledgeable abo and salesman Larry met us at the door , greeting us by our names! Each were professional, attentive, friendly, respectful. and very knowledgeable about our vehicle and their inventory. All departments in house were immediately made available. We were guided seamlessly through purchase process. We give our highest rating to Chapman! More
by 1348
July 02, 2020
Always a good experience. I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The Chapman Techs do good work. More
by VICTORY898
Employees Worked With
July 01, 2020
I have been going to this dealership since 1999 with 3 cars so I have a history with them. For the most part , I was treated fairly and with respect , the maintenance provided to my vehicles is top notch cars so I have a history with them. For the most part , I was treated fairly and with respect , the maintenance provided to my vehicles is top notch and if I had any issues , they would correct immediately so I am satisfied with their service as well as their customer service More
by MILLSSNOOKIE
Employees Worked With
Kyle Ackerman
July 01, 2020
My experience at Chapman was direct, professional and honest. Everyone we met in the sales process was cordial and made my wife and I feel like we were the only ones in the showroom. Job well done. honest. Everyone we met in the sales process was cordial and made my wife and I feel like we were the only ones in the showroom. Job well done. More
by mdallen418
June 30, 2020
Best salesman in the world. Always willing to service my needs. Can't complain service is very satisfying. Anthony knows what I like. Very helpful. needs. Can't complain service is very satisfying. Anthony knows what I like. Very helpful. More
by Paulay
Employees Worked With
L. Anthony, L. Anthony Rodriguez
June 30, 2020
Anthony is great at his job. Wonderful, fun to work with and very knowledgable. Anthony and the Chapman Ford Team is place to deal with when needing a vehicle. and very knowledgable. Anthony and the Chapman Ford Team is place to deal with when needing a vehicle. More
by Rosado
Employees Worked With
L. Anthony Rodriguez
June 30, 2020
Anthony was so polite and helpful. He went out of his way to assist me and answer all my questions. Excellent customer service! Thank you Anthony! to assist me and answer all my questions. Excellent customer service! Thank you Anthony! More
by Tasha1987
Employees Worked With
L. Anthony Rodriguez
