Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
July 22, 2020
Everything about my visit was exceptional!! Scott was very nice and helpful! He was very organized which made my visit go very smoothly and quick! very nice and helpful! He was very organized which made my visit go very smoothly and quick! More
by nath7414
Verified Customer
July 21, 2020
Hopefully my new leased SUV will be 100% repaired or if not replaced with a new leased SUV. I like my 2020 Ford but I will see how all it is handled, repair wise. not replaced with a new leased SUV. I like my 2020 Ford but I will see how all it is handled, repair wise. More
by mschattypatty
July 21, 2020
good service It is clearing waiting room. I can use my sell phone to view the working video, I like it. Ms. Tori answer it clear my question. It is clearing waiting room. I can use my sell phone to view the working video, I like it. Ms. Tori answer it clear my question. More
by Y152804
Employees Worked With
Tori Phillips
July 20, 2020
Never have any trouble with Chapman Ford of Lancaster. They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! More
by WILSONNUBS
Employees Worked With
July 20, 2020
Service I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. More
by lowryts
Employees Worked With
July 16, 2020
Pleased with my overall experience. Thank you for good communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. More
by ac21malek
Employees Worked With
Scott McCann
July 16, 2020
My service advisor was very good. I had asked that my cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part of the 20,000 mile service. Glad one of us was on the ball. More
by ron.pigott
Employees Worked With
Tori Phillips
July 15, 2020
polite,pleasant and explained the service review Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service review and explained what the readings were. More
by bhat1hu
Employees Worked With
July 15, 2020
Service as it always should be. Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman' Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman's terms and repair cost. Jerry is simply the best! More
by wmattick
Employees Worked With
July 15, 2020
Great team. Always enjoy getting my vehicle s serviced and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. More
by Ricki Bobert
Employees Worked With
Other Employees :
Tim Keyes, L. Anthony Rodriguez, Tori Phillips
