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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
August 14, 2020
The service they did on my truck was was exceptionally well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank you More
by sqdc2
Verified CustomerEmployees Worked With
Tori Phillips
August 14, 2020
I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More
by wnet27
Employees Worked With
August 13, 2020
Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More
by pcalvert53
August 13, 2020
Excellent experience all around. I am very pleased with my purchase and the quality of the customer service, both in the sales department and the service department. my purchase and the quality of the customer service, both in the sales department and the service department. More
by annestachura
Employees Worked With
Larry Busino
August 07, 2020
fast knowledgable, helpful Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, because I had a follow up question, and my call was never returned. Daryl Keener 717-808-0863 More
by dlkeener2
Employees Worked With
Tori Phillips
August 07, 2020
World-class customer service and incredibly knowledgable. Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and rea Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and ready to go in no time! More
by jsahd
Employees Worked With
August 07, 2020
I brought in my car due to my sister backing into the door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and th door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and they even vacuumed my floors which was really nice of them. Thanks for everything! More
by sarahbeck1010
Employees Worked With
Scott McCann
August 05, 2020
Very quick and easy process! Everyone at the Chapman Ford Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! More
by Schuman
August 05, 2020
Service Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on the estimate. Totally excellent service department. Your Number 1 in our book! More
by anharsh
August 03, 2020
New Explorer 2020 Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new v Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new vehicle Thank You ! More
by twierz5020
Employees Worked With
Larry Busino
