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Chapman Ford Lancaster
Lancaster, PA
1,131 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,131 reviews
September 03, 2025
Aaron did a great job with answering all my questions and walking me through the process, excellent communication skills. Very knowledgeable and professional. He walked me through setting up some of the sy walking me through the process, excellent communication skills. Very knowledgeable and professional. He walked me through setting up some of the systems after the sale which was quite helpful. I can't say enough good things about him and how he helped to make a stressful process much more tolerable to get through. Thank you, Aaron!!!! Please be there the next time I come back to purchase another vehicle from you!!!!! More
by mary.oconnor
Employees Worked With
August 27, 2025
Aaron was top notch. Jason, the big boss, great guy. Gave me a great trade in so I wasn't upside down. Aaron took his time and was patient due to me having to leave to ge Jason, the big boss, great guy. Gave me a great trade in so I wasn't upside down. Aaron took his time and was patient due to me having to leave to get my kids from school before coming back. I've bought prior vehicles from Chapman Lancaster and I have never been let down. More
by Jaron Andrew
August 25, 2025
Chapman Ford did a fantastic job in working with us on finding the right truck for our camping needs. finding the right truck for our camping needs. More
by nancy.geisler1
August 18, 2025
Great staff. Badass sales team. Always a happy customer 😊 Tyler was great with putting up with me Badass sales team. Always a happy customer 😊 Tyler was great with putting up with me More
by erinkdunn
August 18, 2025
We are a Ford family and will continue to be one. Our experience with Tyler was excellent and he helped us through the long process of trade in and purchase of our new Bronco. Our experience with Tyler was excellent and he helped us through the long process of trade in and purchase of our new Bronco. More
by mhstacks
August 16, 2025
Jason Mummau, and Ethan Steck provided awesome service, These two guys are the Top Gun Maverick and Goose. thank you guys again We love the 2024 F-150 and the 2025 Mustang Mach-E These two guys are the Top Gun Maverick and Goose. thank you guys again We love the 2024 F-150 and the 2025 Mustang Mach-E More
by kylewendellwilliams
August 13, 2025
great job helping us get our 2025 ST line Anthony, it was a smooth process! a smooth process! More
by Nate
Employees Worked With
August 12, 2025
Very easy to work with,great hospitality, tgey have a great team. Very happy with the service I received great team. Very happy with the service I received More
by church4984
August 11, 2025
Everyone is friendly and helped us feel at home and comfortable. They listened to our needs and helped us with providing the best options for our family. comfortable. They listened to our needs and helped us with providing the best options for our family. More
by jenellewalmer
Employees Worked With
August 09, 2025
They were all Great to work with and made our decisions easy .It was a big improvement From the last time I dealt with Chapman in Lancaster. easy .It was a big improvement From the last time I dealt with Chapman in Lancaster. More
by harryar@aol.com
