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Chapman Ford Lancaster
Lancaster, PA
1,020 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,020 reviews
October 25, 2024
Awesome from sales to service. A special thanks to John Hatzis, he made it happen. It was my 2nd truck I bought from Chapman. Great sales team. Thank you! A special thanks to John Hatzis, he made it happen. It was my 2nd truck I bought from Chapman. Great sales team. Thank you! More
by Doug
Employees Worked With
October 17, 2024
I was very pleased with the dealership. They were honest and helpful. I was pleased with A. Addison. He was very pleasant and very helpful. I'm now a proud owner of 2014 Ford Escape! They were honest and helpful. I was pleased with A. Addison. He was very pleasant and very helpful. I'm now a proud owner of 2014 Ford Escape! More
by gjsuf423
Employees Worked With
October 05, 2024
We were very pleased with the service we got at Chapman Ford of Lancaster. Tyler Dahowski was awesome to work with. We test drove the car on Thursday and Friday we picked the car up. Tyler had all the pape Ford of Lancaster. Tyler Dahowski was awesome to work with. We test drove the car on Thursday and Friday we picked the car up. Tyler had all the paperwork ready and we were out of there in no time! More
by jksaylor
September 26, 2024
Many thanks to John on making the deal seamless and efficient. I highly recommend John and the Chapman Sales and Service teams in Lancaster. efficient. I highly recommend John and the Chapman Sales and Service teams in Lancaster. More
by Rick
August 31, 2024
Eric did a great job in offering the vehicles with options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to help. Mike did the financial matters. He worked hard to find us the best rates. More
by shortround
August 25, 2024
John Hatzis and their General Manager, Jason were great to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching t to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching towards plug-in and electric vehicles as time goes on. I was able to work with Jason on building a fair, reasonable deal that benefits both sides quite well on a brand new 2023 Ford Escape PHEV and I couldn’t be happier! Their protection plan is very robust versus other local dealerships and includes a lot of great protection at a very reasonable price. Overall, I couldn’t be happier with my experience and I love my new Escape! More
by Mikeyyeby
August 22, 2024
Chapman Ford has been my dealer since they came to Lancaster. My sales consultant has retired but I recently met Tyler Dahowski and he is so patient teaching me how to enjoy a 25 explorer. Lancaster. My sales consultant has retired but I recently met Tyler Dahowski and he is so patient teaching me how to enjoy a 25 explorer. More
by cgo2
August 19, 2024
I have had the pleasure of working with Harrison many times over the last year - he is knowledgeable and responsive and always goes the extra mile to make sure our deals are processed as thoroughly as po times over the last year - he is knowledgeable and responsive and always goes the extra mile to make sure our deals are processed as thoroughly as possible. He is a true asset to Chapman and I look forward to working with him many more times in the future! More
by nicole.dias
Employees Worked With
August 03, 2024
My niece recently bought a new Ford Escape at Chapman Ford Lancaster. Her salesman was Aaron Hawbaker and he was the perfect salesperson. Answered all questions about the vehicle she was interested in, a Ford Lancaster. Her salesman was Aaron Hawbaker and he was the perfect salesperson. Answered all questions about the vehicle she was interested in, along with the test drive and how all the features of the vehicle worked. He then had the finance dept work with her/us to get a workable finance program. Very pleased with our experience at Chapman of Lancaster. More
by jrmconestoga
July 25, 2024
I would happily recommend Aaron and Chapman ford of Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like having a conversation with friends. Overall 5 stars. More
by lewy
