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Chapman Ford Lancaster
Lancaster, PA
1,013 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,013 reviews
August 19, 2024
I have had the pleasure of working with Harrison many times over the last year - he is knowledgeable and responsive and always goes the extra mile to make sure our deals are processed as thoroughly as po times over the last year - he is knowledgeable and responsive and always goes the extra mile to make sure our deals are processed as thoroughly as possible. He is a true asset to Chapman and I look forward to working with him many more times in the future! More
by nicole.dias
Employees Worked With
August 03, 2024
My niece recently bought a new Ford Escape at Chapman Ford Lancaster. Her salesman was Aaron Hawbaker and he was the perfect salesperson. Answered all questions about the vehicle she was interested in, a Ford Lancaster. Her salesman was Aaron Hawbaker and he was the perfect salesperson. Answered all questions about the vehicle she was interested in, along with the test drive and how all the features of the vehicle worked. He then had the finance dept work with her/us to get a workable finance program. Very pleased with our experience at Chapman of Lancaster. More
by jrmconestoga
July 25, 2024
I would happily recommend Aaron and Chapman ford of Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like having a conversation with friends. Overall 5 stars. More
by lewy
July 13, 2024
Chapman of Lancaster is a great place to get an F150. I have been working with Erik Janco for the last few months to get an F150. Last Tuesday I was able to get one with the help of Erik, his experience I have been working with Erik Janco for the last few months to get an F150. Last Tuesday I was able to get one with the help of Erik, his experience and knowledge of how everything works. Can't wait until I pick truck up next week. If your looking for a great sales rep, Erik is one of them. More
by Chris S
Employees Worked With
July 09, 2024
Good buying experience. Service was quick and satisfying. Bunch of guys I know bought vehicles there and were happy. I now see why. Service was quick and satisfying. Bunch of guys I know bought vehicles there and were happy. I now see why. More
by Wyatt S
July 03, 2024
Alvonte made my car buying experience very pleasant! He was very knowledgeable and friendly! Thank you for making things easy, I love my new car! He was very knowledgeable and friendly! Thank you for making things easy, I love my new car! More
by Lisa3765
Employees Worked With
June 27, 2024
Erik Janco is the best! He listens to what you are looking for and the amount you want to spend and works to get you there, easy person to talk to like you have known him fo He listens to what you are looking for and the amount you want to spend and works to get you there, easy person to talk to like you have known him forever. Highly recommended More
by edmcrowley
June 24, 2024
I have delt with many dealers and Erik was by far the best! I'm now a proud owner of a 2024 Bronco and the excitement goes on! best! I'm now a proud owner of a 2024 Bronco and the excitement goes on! More
by darlene.newman
June 14, 2024
Jason, Erik and Mike were all top notch and easy to deal with. Treated me like family and listen and addressed my vehicle needs. I highly recommend this team with. Treated me like family and listen and addressed my vehicle needs. I highly recommend this team More
by Mattmehlman
June 10, 2024
Tyler D. Went out of his way to find us the Maverick that we wanted. He wasn’t hard selling the truck or pushing us to spend more than we wanted. He didn’t Went out of his way to find us the Maverick that we wanted. He wasn’t hard selling the truck or pushing us to spend more than we wanted. He didn’t try to get us to purchase packages or extended warranties that has been what we have had done at other dealerships. The financing was easy and there weren’t any “unwanted extras” stuck on the final paperwork. I will gladly look up Tyler for my next car purchase. Thank you for a ice car buying experience. More
by Mike
