Chapman Ford Lancaster

If they didn't have the truck we wanted, we would've walked away. They came in an hour after the advertised open time and blamed the internet marketing. No one apologized for making us wait till well af walked away. They came in an hour after the advertised open time and blamed the internet marketing. No one apologized for making us wait till well after we started the purchase process. Our sales man Ethan was super nice and friendly, but then there were two different managers that got involved and were super rude to us. One was the sales manager, and not really sure who the other manager was. They were both very rude. Again we almost left. They made us feel like idiots for trying to get a better deal, like we were taking food out of their kids mouths or something. Ethan, your bosses were very close to losing you a sale. More

The folks at Chapman were nothing short of friendly - not at all the normal experience of dealing with pushy sales people. They were patient with us, willing to work with our wish list, and let us move at ou at all the normal experience of dealing with pushy sales people. They were patient with us, willing to work with our wish list, and let us move at our speed. A great experience! More

Absolutely a pleasure to work with Harrison ! From the day we ordered our F450 till 6 months later for delivery, Harrison kept us informed and part of the process the entire time. He even went ab From the day we ordered our F450 till 6 months later for delivery, Harrison kept us informed and part of the process the entire time. He even went above and beyond on delivery day and made it very special for us. Harrison is a committed professional and he shows absolute dedication to his customers. We will be back very soon! More

I had a great experience buying my car here. The staff was very friendly and attentive, helping me throughout the entire process and patiently explaining everything. The service was excellent, a The staff was very friendly and attentive, helping me throughout the entire process and patiently explaining everything. The service was excellent, and best of all, the vehicle comes with a lifetime engine warranty, which gave me a lot of confidence. I definitely recommend this place! More

Excellent service, pleasant atmosphere. The team asks questions and listens, they do everything to meet the needs of the customer. The team asks questions and listens, they do everything to meet the needs of the customer. More

Very nice guy. Explained everything in detail and was very helpful. Would definitely recommend him again to anyone if they need help. Explained everything in detail and was very helpful. Would definitely recommend him again to anyone if they need help. More

Top quality service. Staff were very professional. Highly recommend there service to anyone. Excellence at its finest. Staff were very professional. Highly recommend there service to anyone. Excellence at its finest. More

He was wonderful with us he was great please keep him around he will serve your company well. I thought John Meshey treated us well well Tyler was very good as well i would say we were blessed thank you around he will serve your company well. I thought John Meshey treated us well well Tyler was very good as well i would say we were blessed thank you Tyler. More

Had a great experience at Chapman. Tyler Dahowski and Mike Mumma took care of me. Come in and ask for Tyler. You will not be disappointed! Tyler Dahowski and Mike Mumma took care of me. Come in and ask for Tyler. You will not be disappointed! More