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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
October 09, 2020
The lack of proper customer service was upsetting. There was an issue and I thought it was handled, but it was not. Never use again. was an issue and I thought it was handled, but it was not. Never use again. More
by Rachael Weaver
Verified CustomerEmployees Worked With
October 05, 2020
The sales experience was great! We appreciate your outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! More
by anmarshall22
Employees Worked With
Other Employees :
Scott Greiner, Morgan Benjamin, Kyle Rankin, Damien Fortson
October 05, 2020
Everything went fine - they went to Philadelphia and got the truck I wanted and it was a smooth and quick transaction. I did not have to sit around - they got everything ready and I was in and out feeling g the truck I wanted and it was a smooth and quick transaction. I did not have to sit around - they got everything ready and I was in and out feeling good about the deal. More
by barjets
October 02, 2020
Everyone was welcoming, and the service on my SUV was completed in a very timely manner. The waiting area was also very clean and comfortable. completed in a very timely manner. The waiting area was also very clean and comfortable. More
by agoldenopportunity
Employees Worked With
Tyler, the service technician, Scott McCann, Tori Phillips
October 02, 2020
Mike is always helpful and provides great service when I need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. More
by gordoneck18
Employees Worked With
September 30, 2020
The service was scheduled and when I arrived, they started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything more. More
by gs2
Employees Worked With
September 30, 2020
Chapman was not my "home" Ford dealer but it will be the "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil change so I searched for Ford service providers that were open and found Chapman. This time, I took advantage of a service special that included inspection and emissions, oil and filter change, tire rotation, multi-point inspection and exterior wash/vacuum inside/clean windows/tire dress. The price was great and the experience could not have been better. They knew I was waiting. I was in at 9:30 and out a little after 11:30. Chapman Ford is my new service "home." More
by ornertw
Employees Worked With
Other Employees :
Scott McCann, Tori Phillips, Cliff Bullock
September 30, 2020
The service has been great , but the work we had done on our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back rece our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back recently More
by Staceysamii
September 29, 2020
The service was prompt and Mike took good care of me. I will definitely go back for service. Thanks for being so courteous and caring. will definitely go back for service. Thanks for being so courteous and caring. More
by cheryl.hamilton0731
Employees Worked With
September 28, 2020
Excellent customer service!! We dropped off one of our vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also ab vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also able to do our oil change same day without any appointment. Service Technician was excellent keeping communication by phone and text. More
by kimona
