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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
October 19, 2020
SCHEDULING THE APPOINTMENT WAS QUICK & EASY. TRUCK WAS REPAIRED AND I WAS ABLE TO PUT BACK ON THE ROAD IN RECORD TIME. I WILL USE THEM NEXT TIME AS WELL !! REPAIRED AND I WAS ABLE TO PUT BACK ON THE ROAD IN RECORD TIME. I WILL USE THEM NEXT TIME AS WELL !! More
by aaschock
Verified CustomerEmployees Worked With
Tori Phillips
October 17, 2020
When I entered the door I was acknowledged with courtesy and friendliness. They set me up with a rental car. Greg Schultz explained what would happen and kept me up to date on what was happening. He also ca and friendliness. They set me up with a rental car. Greg Schultz explained what would happen and kept me up to date on what was happening. He also called me to get more details on the accident, so that he would not miss anything. The car looks like new and rides like new. They even washed the car and cleaned the inside. I am very pleased with their service! More
by Doris Summers
Employees Worked With
Greg Schultz
October 16, 2020
Amazing.took care of everything exactly the way I wanted it. Knew I wasn't feeling well and took care to have everything ready for my arrival. it. Knew I wasn't feeling well and took care to have everything ready for my arrival. More
by dankspleen
October 15, 2020
There was a sign on the door requiring masks by Gov Wolf. None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outsi None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outside in the rain for safety. Additionally, no recommendations for future service were made even though I brought the car in at 100K miles for the emissions and inspection. More
by R
Employees Worked With
October 14, 2020
The shuttle driver was exceptionally helpful and polite. I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shutt I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shuttle. More
by amber.gilbert
Employees Worked With
October 14, 2020
I was able to build the exact car that I wanted. Everything was explained perfectly. The whole process was handled quickly and professionally. ****The salesman, Scott Greiner, picked me wanted. Everything was explained perfectly. The whole process was handled quickly and professionally. ****The salesman, Scott Greiner, picked me up at my house to take me to the dealership and get my new car !! More
by dzug15
October 14, 2020
When you walk through the door the people are courteous and willing to wait on you right away. They give you timely updates. The video is wonderful. and willing to wait on you right away. They give you timely updates. The video is wonderful. More
by macbethh2o
Employees Worked With
Tori Phillips
October 13, 2020
Mr Greg Schultz, coordinated the repairs on my Mustang, his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer se his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer service. Kudos to him. Very pleased. Thank you, More
by rhelfrich0
Employees Worked With
Greg Schultz
October 13, 2020
Very happy with my 2017 Edge. Scott did an amazing job of helping me find the vehicle I wanted. Happy with the way I was treated. of helping me find the vehicle I wanted. Happy with the way I was treated. More
by butch.mccarty
October 12, 2020
Service person (Tori, I believe) was friendly and helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. More
by J-MCCARTY
Employees Worked With
Tori Phillips
