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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
February 28, 2021
Horrible from the moment I walked into the showroom. Ugly attitude, I asked questions they basically told me to leave. Spent $50,000 at Toyota the next day. attitude, I asked questions they basically told me to leave. Spent $50,000 at Toyota the next day. More
by Bresnahansteve
February 15, 2021
Unhelpful, snarky staff; problems with car since purchased 3 weeks ago; trouble scheduling service time; wouldn't honor warranty; problems remain after hefty repair bill. NEVER AGAIN! purchased 3 weeks ago; trouble scheduling service time; wouldn't honor warranty; problems remain after hefty repair bill. NEVER AGAIN! More
by unhappy purchaser
Employees Worked With
Jerry, Billy, L. Anthony Rodriguez
November 03, 2020
Chapman Ford was terrific with their communication about the repair of my car. I was kept informed every step of the way. Having them as a direct repair shop for Progressive saved me time and headaches. the repair of my car. I was kept informed every step of the way. Having them as a direct repair shop for Progressive saved me time and headaches. More
by suzettehartranft
Verified CustomerEmployees Worked With
Cliff Bullock
November 03, 2020
Great dealership to deal with, very friendly staff and great facilities. They make you feel like family anytime you deal with staff members. So if you’re looking for a car give them a chance. great facilities. They make you feel like family anytime you deal with staff members. So if you’re looking for a car give them a chance. More
by ditzler5011
Employees Worked With
Other Employees :
Scott Greiner, Cliff Bullock
November 02, 2020
You folks do an excellent job. Thank you so much. The video of the service is also really cool. Wish only that you'd get a local Lincoln dealership so I didn't need to get my cars from Egg Harbor Chapman video of the service is also really cool. Wish only that you'd get a local Lincoln dealership so I didn't need to get my cars from Egg Harbor Chapman. Peg More
by MJKpsych
Employees Worked With
November 02, 2020
Professional,customer oriented,and willing to work with the average person!! Our sales team were awesome! They allowed us time to decide what we wanted in a vehicle, and than found us financing the average person!! Our sales team were awesome! They allowed us time to decide what we wanted in a vehicle, and than found us financing More
by KAREN_BUCKWALTER
Employees Worked With
Other Employees :
Lino De La Rosa - Familia, Damien Fortson
November 02, 2020
We visited Chapman to buy out our current lease. Scott Greiner has been our salesman for many years and many cars. He is an awesome person and great to deal with. Greiner has been our salesman for many years and many cars. He is an awesome person and great to deal with. More
by Bill K
November 01, 2020
service and staff were very pleasant service and staff were very pleasant and and easy to work with. Tori had problems attaching replacement par service and staff were very pleasant and and easy to work with. Tori had problems attaching replacement part and had to call out mechanic from back. Was able to resolve problem. More
by sbasore97
Employees Worked With
Tori Phillips
October 30, 2020
I was contacted by Chapman ford to bring my 2016 F-150 in for recall on the brakes. I made the appointment with the person who called me for 815 am on 10/27/20 . Drove to Chapman drop the truck off returned for recall on the brakes. I made the appointment with the person who called me for 815 am on 10/27/20 . Drove to Chapman drop the truck off returned home. Phone call from service guy saying they can’t repair the trucks brake on the recall. Why? We don’t have any parts. Really then why call me and make an appointment More
by mdomin186
Employees Worked With
Don’t know the name of the person
October 29, 2020
The three people I dealt with directly Scott Greiner, Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every empl Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every employee was wearing masks. More
by beacon319
