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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
April 19, 2022
Dealership was clean and organized. We were treated awesome and Logan Kinser cam in on his day off to finalize or deal. We were treated awesome and Logan Kinser cam in on his day off to finalize or deal. More
by Mikerainey428cj
April 10, 2022
Tyler Dahowski was fantastic! Knowledgeable about the multiple cars I looked at. Answered all of my questions thoroughly. Friendly and professional. Patience of a saint as I Knowledgeable about the multiple cars I looked at. Answered all of my questions thoroughly. Friendly and professional. Patience of a saint as I was so indecisive. His kind manner and knowledge about product led me to purchase my new vehicle. Thank you for repeatedly helping me to assess storage areas. More
by Cjr1983
Employees Worked With
Other Employees :
Not sure of his name but the finance fella who thoroughly explained all the paperwork I needed to sign.
April 09, 2022
Great experience from order to purchase. The team at Chapman Ford are friendly, helpful and not pushy. The team at Chapman Ford are friendly, helpful and not pushy. More
by Audriemarsh
April 01, 2022
Dashawn Martinez was great to deal with, his no pressure attitude made our 2 purchases easy and flawless. He definitely goes the extra mile to ensure his customers are happy. 10/10 would deal with him aga attitude made our 2 purchases easy and flawless. He definitely goes the extra mile to ensure his customers are happy. 10/10 would deal with him again. More
by RD1
March 30, 2022
they gave me a good deal on my trade in and i was able to get a brand new Ford Explorer. Thanks for all the hard work to make my positive experience memorable. Scott Greiner was a great advocate working on get a brand new Ford Explorer. Thanks for all the hard work to make my positive experience memorable. Scott Greiner was a great advocate working on my behalf! More
by LG
March 11, 2022
This is without a doubt the best dealership I have ever dealt with. ALL the staff were friendly and helpful. I got the deal i was looking for with no hassles or stalling tactics. THANK YOU, TYLER, RYAN, MI dealt with. ALL the staff were friendly and helpful. I got the deal i was looking for with no hassles or stalling tactics. THANK YOU, TYLER, RYAN, MIKE and ZACK. Anyone who doesn't check this dealership out when looking for a vehicle is making a big mistake not to. Would come back when ready to buy again. THANKS More
by itlcrooner
March 04, 2022
Ask for Dashawn Martinez, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. I have purchased and serviced 3 vehicles from Chapman Ford in Lancaster and have never had a bad experience. Thank you Deshawn for such a great car buying experience again! More
by Schuman
September 25, 2021
I've been dealing with Chapman Ford for over a year with repairs and car purchases. The people have always been professional in their approach to their jobs. The one I appreciate the most is Tori Phillips f repairs and car purchases. The people have always been professional in their approach to their jobs. The one I appreciate the most is Tori Phillips from the service department. She's honest, reliable, and really good to deal with. When questioning her about two different cars that we were looking at, she gave us the best things about the cars and the downside to them as far as maintenance and reliability of the motors. More
by kathleewindasgoodwin
March 31, 2021
We had an excellent buying experience at Chapman Ford. Erik went above and beyond to help us out and make us feel comfortable and we’ll taken care of. We even had some good fun and laughs through the pr Erik went above and beyond to help us out and make us feel comfortable and we’ll taken care of. We even had some good fun and laughs through the process. Erik, Jason and the whole team were personable, great to work with and offered great follow up after the sale. A great experience all around and I’m loving my truck! More
by Ed J
Employees Worked With
