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Chapman Ford Lancaster
Lancaster, PA
1,075 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
April 03, 2024
John found us the vehicle equipped the way we wanted without special ordering. He was always easily contacted for our after purchase questions. without special ordering. He was always easily contacted for our after purchase questions. More
by rregar49
March 30, 2024
My salesmen John went above and beyond what a salesmen should do. I would consider Chapman Ford for my next car purchase. should do. I would consider Chapman Ford for my next car purchase. More
by valen2384
March 11, 2024
Everyone we came in contact with at the dealership were friendly and accommodating. John did an outstanding job preparing our eventual purchase and explaining/identifying the many features of the vehicle. friendly and accommodating. John did an outstanding job preparing our eventual purchase and explaining/identifying the many features of the vehicle. More
by xsubs02
March 10, 2024
I went to the Lancaster location with a specific list of options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to bring my wife in and have her decide what was the best for her. In the end we found the car she needed and was happy with. This was a great experience and I would highly recommend this dealership. More
by joel.hagle
March 09, 2024
John was very helpful with all my needs. Will work with him again in the future! Will work with him again in the future! More
by Ridingsolo365
Employees Worked With
March 08, 2024
it was a great experience working with erik janco who helped us get the right car. he was more than exceptional. we really appreciate his help. it was a good experience overall. helped us get the right car. he was more than exceptional. we really appreciate his help. it was a good experience overall. More
by mubarik.hs45
March 08, 2024
Great experience, John Hatzis was a tremendous help. Very enjoyable working with him. Overwhelmingly satisfied with my vehicle. Very enjoyable working with him. Overwhelmingly satisfied with my vehicle. More
by FordMavHybrid125
February 21, 2024
Purchased a gently used car with help from salesman John Hatzis. Everyone we dealt with seemed knowledgeable about the vehicle which made us feel comfortable with our decision. Hatzis. Everyone we dealt with seemed knowledgeable about the vehicle which made us feel comfortable with our decision. More
by Cheriyohe
Employees Worked With
February 19, 2024
John Hatzis was wonderful to deal with. My family and I left feeling like we were taken care of. Definitley going to come back to see John! My family and I left feeling like we were taken care of. Definitley going to come back to see John! More
by krisnesbitt7
