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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
October 19, 2022
This was my first time working with Chapman Ford of Lancaster and my experience was top notch! Dashawn Martinez was a pleasure to work with. I am very transparent and upfront with my needs in the searc Lancaster and my experience was top notch! Dashawn Martinez was a pleasure to work with. I am very transparent and upfront with my needs in the search for a vehicle and Dashawn was able to recognize my needs and worked with me every step of the way. I live an hour away from this dealership and plan to continue to do business with them because the hour drive is worth the experience to me. Dashawn never made me feel pressured about anything and was very accommodating. Also I think the Finance Manager Mike Mumma deserves a shout out as well. Typically I dislike dealing with Finance Managers because of the overselling and pressure felt when completing the deal but Mike Mumma was also a pleasure to work with. He was personable and friendly, which made the final experience perfect. There was no pressure from him. He and Dashawn ensured that they had everything needed so that I could sign all of the paperwork as quickly as possible. I appreciate them and this dealership for making the numbers work for me to ride out in my 2019 Ford Edge. I highly recommend Chapman Ford of Lancaster if you are in the process of purchasing a vehicle. More
by Antman
October 13, 2022
not giving fair trade in value kelly blue book trade in value was 42000 44500 they offer me 38000 than 400000 truck is in excellent condition they even agreed that it was worst dealership that i ever been value was 42000 44500 they offer me 38000 than 400000 truck is in excellent condition they even agreed that it was worst dealership that i ever been at More
by reddogmaggie
Employees Worked With
Scott Greiner
October 04, 2022
i was very satisfied to work with Scott and the team at the dealership. they were very attentive to detail and made the experience very positive. any questions i had about the car or updates were always the dealership. they were very attentive to detail and made the experience very positive. any questions i had about the car or updates were always handled very professional. i would recommend Scott as a sales man to anyone wishing to [urchase a vehicle anyone can give me a call if they have any questions. LL More
by larry
Employees Worked With
Scott Greiner
September 14, 2022
I recently purchased a 2022 Ford Escape SE Hybrid from Chapman Ford. I can't thank Erik Janco enough for his endless patience and thoroughness in explaining each and every detail of this beautiful compac Chapman Ford. I can't thank Erik Janco enough for his endless patience and thoroughness in explaining each and every detail of this beautiful compact SUV. I love it! More
by Feisterr
Employees Worked With
September 14, 2022
I recently purchased a Ford Ranger from Chapman of Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. More
by nharlan6
September 03, 2022
The sales team is always kind and helpful. Great customer service and do what they can to help their buyers get the best deal. Great customer service and do what they can to help their buyers get the best deal. More
by Smurfette5fh
September 02, 2022
Were very patient while I sort out my immigration documents and helped me pick the best options for me. documents and helped me pick the best options for me. More
by PeterA
Employees Worked With
August 19, 2022
We keep coming back to Chapman because of Mike Mumma. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. More
by Jdeere2
August 17, 2022
Erik and the entire Chapman Ford team provided great service from the time of ordering my new F150 to the minute I got to drive it home off the lot. They did a great job fully explaining all purchasing service from the time of ordering my new F150 to the minute I got to drive it home off the lot. They did a great job fully explaining all purchasing options, and went the extra mile to make sure I got exactly what I was looking for. More
by pck5038
