Chapman Ford Lancaster

Poor service. Don't keep word Appt @ 9 am. Hour later truck still not in service. Mistake on their part. Service promised no charge for bill of inspection and oil change and tire r Appt @ 9 am. Hour later truck still not in service. Mistake on their part. Service promised no charge for bill of inspection and oil change and tire rotation. 1 hr later was escorted to pay bill to get truck. Bill was not no charge as told. Service manager didn't keep his word. Will never do businesses with them again Warren Palmer , Mount Joy More

Ask for Luis Rodriquez Bought a car here with Luis as the salesman, great guy didn't fool around no xx, no lies. Would happily deal with him again. Bought a car here with Luis as the salesman, great guy didn't fool around no xx, no lies. Would happily deal with him again. More

Great service I can't say enough about the service experience I received here. My entire family uses the sales and service department here and has always been treat I can't say enough about the service experience I received here. My entire family uses the sales and service department here and has always been treated very well. More

Wonderful First Car Buying Experience Buying a car can be scary but with the help of their friendly and knowledgeable staff we found exactly what I needed, in my price range and even a man Buying a car can be scary but with the help of their friendly and knowledgeable staff we found exactly what I needed, in my price range and even a manual transmission. I recommend Eddie their technician, He is one of their best, very smart, trust worthy, fast and does amazing quality work. They don't cover up issues, they fix them so they don't happen again. I got this car last summer and i love it, It's everything i could have needed and more in a vehicle. I was never the type to take my car to the dealership but after my experience at Chapman ford, i wont be taking my car to anyone else. Thanks for all your help! More

Outstanding service started bringing my car here over a year ago, Eddie Torres is the most recommended technician, i wont go any where else! Quality work. Will be coming started bringing my car here over a year ago, Eddie Torres is the most recommended technician, i wont go any where else! Quality work. Will be coming back! More

Liars Jon the sales manager quoted me a price for a 2016 Edge Sport for 41,762 Out The Door. When I went in to pick up the car he had changed the price to Jon the sales manager quoted me a price for a 2016 Edge Sport for 41,762 Out The Door. When I went in to pick up the car he had changed the price to over a thousand dollars more and then claimed that we had never agreed on the previous price. I was literally holding a copy of the invoice of the car with his hand writing. I would recommend New Holland Ford. Not only did the meet the price that Chapman offered but the beat it. More

Excellent From the time I walked in the door, until Pat handed me my keys, my experience was 10 stars! I have been searching for a vehicle for over a month! I w From the time I walked in the door, until Pat handed me my keys, my experience was 10 stars! I have been searching for a vehicle for over a month! I was in an accident and broke my ankle (im healing wonderfully thank you), Pat drove every vehicle to the front of the building so i wouldn't have to walk far and held open every door! Chivalry Isnt dead! During the test drives Pat was professional, courteous,and enjoyable! *I have been looking for awhile so I have dealt with many salespeople who were rude, pushy or made the whole car buying process so uncomfortable. This was NOT the case at Chapman Ford. Pat was great, my car is awesome and my experience was wonderful!!!! If you need a car, truck, or suv go to Chapman Ford and ask for Pat you wont be disappointed!!! More

Wonderful experience I was in need of a new car and helped by Greg Artuso. I told him what I was looking for and my price range and he steered me to the perfect car for m I was in need of a new car and helped by Greg Artuso. I told him what I was looking for and my price range and he steered me to the perfect car for me. I have recommended him to my friends when they are in need of a new car. More

I was so pleased with the team at Chapman Ford. I'm not always comfortable in "sales" situations and felt totally comfortable here. All of my questions were answered but I didn't feel crowded or pushed not always comfortable in "sales" situations and felt totally comfortable here. All of my questions were answered but I didn't feel crowded or pushed. I did my research ahead of time and after making a few stops I knew this was where I wanted to buy my SUV. I left with my new Explorer and a great deal. I truly felt like I could trust the sales team here and stand by my recommendation of Chapman Ford! More

Bruce has no personality at all. Not friendly and fake. Horrible place to buy a car! They don't stand behind there vehicles! Ray the owner is the worst and full of excuses...o Horrible place to buy a car! They don't stand behind there vehicles! Ray the owner is the worst and full of excuses...o More