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Chapman Ford Lancaster
Lancaster, PA
1,007 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,007 reviews
September 14, 2022
I recently purchased a Ford Ranger from Chapman of Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. More
by nharlan6
September 03, 2022
The sales team is always kind and helpful. Great customer service and do what they can to help their buyers get the best deal. Great customer service and do what they can to help their buyers get the best deal. More
by Smurfette5fh
September 02, 2022
Were very patient while I sort out my immigration documents and helped me pick the best options for me. documents and helped me pick the best options for me. More
by PeterA
Employees Worked With
August 19, 2022
We keep coming back to Chapman because of Mike Mumma. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. More
by Jdeere2
August 17, 2022
Erik and the entire Chapman Ford team provided great service from the time of ordering my new F150 to the minute I got to drive it home off the lot. They did a great job fully explaining all purchasing service from the time of ordering my new F150 to the minute I got to drive it home off the lot. They did a great job fully explaining all purchasing options, and went the extra mile to make sure I got exactly what I was looking for. More
by pck5038
July 01, 2022
This was my first car-buying experience, and thanks to the team at Chapman Ford, it went very well. Tyler specifically showed me at least 8 different cars, went on a road test with me, listened to and va the team at Chapman Ford, it went very well. Tyler specifically showed me at least 8 different cars, went on a road test with me, listened to and valued my list of must-haves, and even acknowledged my need for a lower priced car in the end. I didn't feel overly pressured, and ended up with a great used car that runs great. The other salesman were friendly and chatted with me during the periods of time I was waiting. Overall, a great experience, and would recommend their service. I was able to drive away with my new car the same day. More
by Shanghai Melissa
June 29, 2022
Excellent experience from the whole team buying/ordering my new truck and trading my truck in for a fair value. my new truck and trading my truck in for a fair value. More
by ddoyle512
June 23, 2022
Tyler Dahowski was great to work with. My husband and I came in to “look” and came home with a new (used) car. We were both pleased with the whole experience. My husband and I came in to “look” and came home with a new (used) car. We were both pleased with the whole experience. More
by pwh218
Employees Worked With
June 23, 2022
Great service from Lino, he was very helpful and knowledgeable. He answered every question I had and made the car buying experience smooth as could be. knowledgeable. He answered every question I had and made the car buying experience smooth as could be. More
by Jamesld717
