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Chapman Ford Lancaster
Lancaster, PA
1,021 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,021 reviews
February 13, 2023
Just bought first truck, Scott Greiner was awesome. 3rd vehicle with Scott and all great experiences!! Thank you!! 3rd vehicle with Scott and all great experiences!! Thank you!! More
by Golfken66
February 04, 2023
I've known Scott Greiner for years, and working with him for our Maverick was excellent! Helpful, never pushy, class act all the way. Thanks you Scott. for our Maverick was excellent! Helpful, never pushy, class act all the way. Thanks you Scott. More
by Bob
Employees Worked With
Scott Greiner
January 28, 2023
Erik, the salesperson was very helpful, courteous and not pushy. He answered our questions, offered appropriate suggestions and shared his product knowledge with in assisting us making our decisions. He was pushy. He answered our questions, offered appropriate suggestions and shared his product knowledge with in assisting us making our decisions. He was quick to followup on any questions we had leaving the dealership. Delivery was smooth and easy. Erik followed quickly to any questions we had after the delivery. He explained how the service area worked and made us aware of who our service representative would be. Overall, this was a stress free experience. More
by D
January 23, 2023
Never thought I'd ever own a Ford, but glad that I do now! Especially with the help from Jason the GM, Jon the sales manager, Mike, and Logan for helping me out finding the perfect work/family mobile! I now! Especially with the help from Jason the GM, Jon the sales manager, Mike, and Logan for helping me out finding the perfect work/family mobile! I definitely recommend the Chapman team for any vehicle needs and service! Painless and efficient process! They will not disappoint! More
by mphomsopha
January 04, 2023
They were amazing! Best service I have had in a very long time! I would recommend this dealership to anyone! Best service I have had in a very long time! I would recommend this dealership to anyone! More
by Shavone
December 22, 2022
My sales rep Eric was fantastic. He was professional and attentive. The entire team made me feel like one of the family. He was professional and attentive. The entire team made me feel like one of the family. More
by Swine13
December 19, 2022
Scott Greiner did a great job helping me through the process of ordering my new vehicle. Unfortunately my current vehicle broke down before my new one arrived so I had to switch things up and ended up b process of ordering my new vehicle. Unfortunately my current vehicle broke down before my new one arrived so I had to switch things up and ended up buying a new vehicle off the lot. Scott helped me through it all!! Thank you so much! More
by almasm22
November 19, 2022
After my first Ford, I came back for another and worked again with Scott Greiner. I appreciated his communication and frequent updates. Scott made the process easy, and I couldn't be more pleased with my n again with Scott Greiner. I appreciated his communication and frequent updates. Scott made the process easy, and I couldn't be more pleased with my new truck. More
by Mollyd919
Employees Worked With
Scott Greiner
October 31, 2022
I really enjoyed buying a car from this dealership! John Hatzis is a great seller! Everything was done quickly and neatly! John Hatzis is a great seller! Everything was done quickly and neatly! More
by Statyukha83
October 27, 2022
Had a fantastic experience working with Erik Janco and Mike Mumma. We knew what we were looking for when we walked in and the Chapman team provided top notch service. This was our first time working with Mike Mumma. We knew what we were looking for when we walked in and the Chapman team provided top notch service. This was our first time working with Chapman, but the experience was far superior to other dealerships we’ve been to/worked with in the past. We purchased a 2022 Ford F-150 and couldn’t be happier. Erik was transparent throughout the process and worked tirelessly to meet our needs in all facets. Erik even came in to finalize paperwork and communicated with us on his days off. Highly recommend! More
by brentonbender7
Employees Worked With
