Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,071 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,071 reviews
April 19, 2025
It was a pleasure working with Tyler, he was knowledgeable, helpful, and made the process simple. knowledgeable, helpful, and made the process simple. More
by andersob
Employees Worked With
April 18, 2025
Aaron Hawbaker was extremely patient, answered all my questions thoroughly, and made sure I felt comfortable with my decision. I highly recommend their services! questions thoroughly, and made sure I felt comfortable with my decision. I highly recommend their services! More
by kbannis7
April 10, 2025
Great experience. John was very knowledgeable, pleasant and not pushy. Second experience with John and would recommend him highly. John was very knowledgeable, pleasant and not pushy. Second experience with John and would recommend him highly. More
by Eas71mp
April 09, 2025
Everyone was very professional , courteous and helpful in helping me select and close a deal on my Maverick. Thank you helping me select and close a deal on my Maverick. Thank you More
by bswis82902
April 08, 2025
Tyler at Chapman Lancaster was very helpful is assisting me with purchasing my new Bronco. His sales style isn’t pushy or desperate or dishonest, which is so common in the car buying process. I really appre me with purchasing my new Bronco. His sales style isn’t pushy or desperate or dishonest, which is so common in the car buying process. I really appreciated his cool, nonchalant approach and his tremendous level of responsiveness. I recommend him and this location if you are looking for a fair deal for your dream Ford vehicle. More
by Zack
April 04, 2025
We had Great service at dealershio and Tyler was very personable and great to work wiyh personable and great to work wiyh More
by landismirage
April 04, 2025
Understood buy rate question as EVERY good Dealership knows about, but doesn't tell you. Tyler was a fine salesman. knows about, but doesn't tell you. Tyler was a fine salesman. More
by Cecilfatboy
Employees Worked With
April 02, 2025
The experience was wonderful and fun! I bought a jeep gladiator with 4k at a ford dealership lol but it was the best purchase. The finance process was quick and easy; Chapman finance rep I bought a jeep gladiator with 4k at a ford dealership lol but it was the best purchase. The finance process was quick and easy; Chapman finance rep was knowledgeable and friendly. He found a finance company with low rates and an appropriate monthly payment. I’m super happy with my purchase!! More
by kshade44
March 29, 2025
They were a convenient location. Good customer service. Competitive pricing. Good communication nice warranty with powertrain with oil changes at 5000 miles. . Good customer service. Competitive pricing. Good communication nice warranty with powertrain with oil changes at 5000 miles. . More
by Eas2018
March 28, 2025
Tyler was probably the best car salesman that I have ever dealt with. And I have bought many cars in my life. He was never pushy. He seemed to know what was important to me. I bought y last car at Chapman I dealt with. And I have bought many cars in my life. He was never pushy. He seemed to know what was important to me. I bought y last car at Chapman I know it’s a good dealership. I am very grateful that Tyler was there to help me through this process.. Ryan was also nice to deal with. More
by krissy17529
