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Chapman Ford Lancaster
Lancaster, PA
1,131 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,131 reviews
October 09, 2025
I made the trip out from Philadelphia on a whim to look at Chapman Ford's assortment of vehicles. Like so many others, I didn't "expect to buy" that day. I thought I would take a look, make notes, and gath at Chapman Ford's assortment of vehicles. Like so many others, I didn't "expect to buy" that day. I thought I would take a look, make notes, and gather appropriate information that could assist me with a thorough & thoughtful decision later on in the year. The atmosphere in the showroom was light and free of pressure, which made it fun to dream and shop. Aaron, the salesman I had the good fortune of being paired with that day, was sincere, knowledgable, and well spoken. He had answers to most of my questions, of which there were many, and for those less obvious answers he had a gracious team of managers ready to step in and assist. Aaron was also curious about my business, which showcased his care for helping me pick the right tool for my needs on the road. In the end, I made the decision to purchase the Bronco Sport that day. I am pleased to have (2) comprehensive warranties behind my vehicle, and me, which offer support, if ever needed, country wide. In my line of work, and with the amount that I travel, this peace of mind feels priceless. Furthermore, to know that a gracious team resides within the walls of Chapman Ford Lancaster, offers me a feeling of refuge from the fast paced & often uncertain world of the modern automobile. For those in the market for a new or pre-owned vehicle, consider a trip to Lancaster to meet with this wonderful team. More
by Morning Train
September 27, 2025
Aaron was a great salesman, I also had the pleasure of meeting one of the managers who was very nice as well. My overall experience both starting off rough, ended very well and I was very pleased with Cha meeting one of the managers who was very nice as well. My overall experience both starting off rough, ended very well and I was very pleased with Chapman Ford Lancaster, and Aaron. More
by Chrisjohnson839
September 22, 2025
John was a great help in getting a deal finalized. When an issue was had with a previous vehicle, the did everything possible to make things right. When an issue was had with a previous vehicle, the did everything possible to make things right. More
by jami1226
September 17, 2025
Excellent Service. Was not pressured to buy. Sales rep was knowledgeable and answered all my questions as a first time leaser.. Was not pressured to buy. Sales rep was knowledgeable and answered all my questions as a first time leaser.. More
by Tcleach96
September 16, 2025
The sales person and manager were extremely helpful and knowledgeable in helping me decide on my car purchase. knowledgeable in helping me decide on my car purchase. More
by Kathyhurst56
Employees Worked With
September 13, 2025
We had a great experience working with Tyler Dahowski, Aaron, Jason, & the rest of the group to purchase our new F150. Aaron, Jason, & the rest of the group to purchase our new F150. More
by Dan
September 12, 2025
Everyone from the minute I pulled into the lot was friendly, helpful and respectful. They made me feel important and like I had been a customer for years even though it was my first time there. friendly, helpful and respectful. They made me feel important and like I had been a customer for years even though it was my first time there. More
by Scott Eldridge
September 10, 2025
Great experience working with Tyler and Chapman Ford both. Tyler was exceptional to work with, as was the entire Team at this dealership. They actually showed interest in selling a vehicle, versus oth both. Tyler was exceptional to work with, as was the entire Team at this dealership. They actually showed interest in selling a vehicle, versus other dealers in the area that acted as if they were doing you a favor by just giving the bare minimum effort of a price. Highly recommend this dealership, as well as Tyler More
by hitdean
Employees Worked With
September 07, 2025
Quickest sale and paper work out buying 4 new cars. Ethan was very helpful and polite Ethan was very helpful and polite More
by amoose56
September 05, 2025
Aaron at Chapman Ford was able to get us a fair lease for a new MachE. He was knowledgeable about the car and listened to all of our concerns. It was our first Ford, first EV and we love the car! a new MachE. He was knowledgeable about the car and listened to all of our concerns. It was our first Ford, first EV and we love the car! More
by SethH
