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Chapman Ford Lancaster
Lancaster, PA
1,103 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,103 reviews
June 27, 2025
Great customer service and Tyler was a pleasure to work with. He was professional and guided me through the purchase of my vehicle with kindness. I will definitely be coming back to Chapman for my next veh with. He was professional and guided me through the purchase of my vehicle with kindness. I will definitely be coming back to Chapman for my next vehicle. More
by Steven.petrosky
June 27, 2025
Found a Maverick online I wanted. Only one in 500 miles in what I wanted. It was under a no sale due to a recall. They called once it was ready in 30 days. I must say all I encountere Only one in 500 miles in what I wanted. It was under a no sale due to a recall. They called once it was ready in 30 days. I must say all I encountered there were top notch people. In today’s world I just amazed and taken back by the effort to accommodate me. Look out Chapman Kathy and Steve will return More
by Mdof4
June 25, 2025
I recently purchased a new car from Chapman Ford Lancaster, and I am beyond impressed with the experience — thanks to Alvonte Addison! Alvonte was absolutely wonderful from the very first moment. He Lancaster, and I am beyond impressed with the experience — thanks to Alvonte Addison! Alvonte was absolutely wonderful from the very first moment. He was patient, kind, and genuinely dedicated to making sure I found the right car for my needs. His knowledge and professionalism made the whole process seamless and enjoyable. It’s hard to put into words how grateful I am for all of his help. If you’re looking for an amazing car-buying experience, I highly recommend Alvonte Addison and the team at Chapman Ford Lancaster! More
by Josh & Shawna Supplee
June 25, 2025
Worked with Aaron on my car purchase; He's been very professional throughout and had all the answers to critical and none critical questions i posed to him. Took me for a test drive, ran the numbers , g professional throughout and had all the answers to critical and none critical questions i posed to him. Took me for a test drive, ran the numbers , got me the quotes and made the changes i requested and laid it all out for me. The turn around was record breaking. I highly recommend this dealership, been to many and this one stood out and it's for me an outlier. More
by dario_lima1
June 23, 2025
We really had a great experience buying our Bronco at Chapman! Tyler, our sales person was so wonderful to work with. He made the car buying experience fun and stress free! I’d recommend Tyler and Chapma Chapman! Tyler, our sales person was so wonderful to work with. He made the car buying experience fun and stress free! I’d recommend Tyler and Chapman Ford to everyone. More
by ko.kirchner
June 20, 2025
Years ago, I had a bad experience at Chapman, but this was a completely different experience! Aaron was very professional, and I did not feel the typical "Salesman" push in any way! Such a great guy to wo was a completely different experience! Aaron was very professional, and I did not feel the typical "Salesman" push in any way! Such a great guy to work with and I would recommend asking for Aaron if you are looking to buy a vehicle. More
by Jason H.
Employees Worked With
June 17, 2025
This was truly the best experience we have had buying a car. Very helpful and not pushy. Highly recommend this dealer! car. Very helpful and not pushy. Highly recommend this dealer! More
by kristiharig
Employees Worked With
June 13, 2025
Tyler is the man if there’s anyone that you wanna build a relationship with as you’re buying a car it’s gonna be with Tyler! And there is a gentleman name, Ethan there who is good friends with Tyler. I highl relationship with as you’re buying a car it’s gonna be with Tyler! And there is a gentleman name, Ethan there who is good friends with Tyler. I highly recommend Ethan as well. Either of these gentlemen work with you than you are in really good hands. More
by Qwikaudio22
June 11, 2025
When I got there, the person I met with was with John he was very pleasant very knowledgeable. Very helpful. Took his time to help me. See what I really wanted. What I was looking for. Made the whole buying was very pleasant very knowledgeable. Very helpful. Took his time to help me. See what I really wanted. What I was looking for. Made the whole buying process so easy. More
by jaycee30285
June 10, 2025
All the employees were so nice. I told Tyler what I was looking for and my budget and he did not hesitate getting me into a vehicle that I love. I told Tyler what I was looking for and my budget and he did not hesitate getting me into a vehicle that I love. More
by Dsterba17
