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Chapman Ford Lancaster
Lancaster, PA
1,063 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,063 reviews
March 29, 2025
They were a convenient location. Good customer service. Competitive pricing. Good communication nice warranty with powertrain with oil changes at 5000 miles. . Good customer service. Competitive pricing. Good communication nice warranty with powertrain with oil changes at 5000 miles. . More
by Eas2018
March 28, 2025
Tyler was probably the best car salesman that I have ever dealt with. And I have bought many cars in my life. He was never pushy. He seemed to know what was important to me. I bought y last car at Chapman I dealt with. And I have bought many cars in my life. He was never pushy. He seemed to know what was important to me. I bought y last car at Chapman I know it’s a good dealership. I am very grateful that Tyler was there to help me through this process.. Ryan was also nice to deal with. More
by krissy17529
March 26, 2025
Tyler, Jon, Shelby, and Mike all did a great job to make my experience awesome! Tyler, answered all my questions about leasing. Jon is the GOAT and got me all the numbers I needed! Shelby cleaned the truck my experience awesome! Tyler, answered all my questions about leasing. Jon is the GOAT and got me all the numbers I needed! Shelby cleaned the truck to perfection! Mike, walked me through all my leasing paperwork and made it easy! More
by Lukeshoff
March 21, 2025
Tyler came in early to accommodate us and he did an excellent job thank you excellent job thank you More
by Mmdbauer
Employees Worked With
March 20, 2025
I had a great experience with the Chapman team. Tyler was there to answer all of my questions and was patient while I made my decision. I'm very happy with my Ford Explorer and can't thank them e Tyler was there to answer all of my questions and was patient while I made my decision. I'm very happy with my Ford Explorer and can't thank them enough for the wonderful experience. More
by nichole.rearick
Employees Worked With
March 19, 2025
VERY FRIENDLY NO HIGH PRESSURE SALES THEY WILLING TO TAKE TIME TO HELP WITH JUST ABOUT ANYTHING WOULD DEAL WITH THEM & AARON HAWBAKER AGAIN ! ! ! ! ! ! TAKE TIME TO HELP WITH JUST ABOUT ANYTHING WOULD DEAL WITH THEM & AARON HAWBAKER AGAIN ! ! ! ! ! ! More
by godstigergmc53
Employees Worked With
March 19, 2025
Had a very smooth buying experience at Chapman Ford. John Hatziz our salesperson was very professional and knowledgeable. John Hatziz our salesperson was very professional and knowledgeable. More
by rgoalie1
March 16, 2025
Tyler was a fantastic young man to work with. He understood cars and sales and handled our situation very professionally. He was willing to make a deal and not beat around the bush about the sale He understood cars and sales and handled our situation very professionally. He was willing to make a deal and not beat around the bush about the sale. I’d definitely recommend Tyler to my friends and family! More
by ashley adams
March 14, 2025
Great purchase from start to finish. Professional and very accommodating for our needs. Looking forward to our relationship taking care of our truck. Professional and very accommodating for our needs. Looking forward to our relationship taking care of our truck. More
by david.washington
March 12, 2025
The customer service was the best and would return to purchase another vehicle. Great staff purchase another vehicle. Great staff More
by Court44
