Chapman Dodge Chrysler Jeep Ram Scottsdale

I have been a Chapman client since 2000 when I purchased my 2001 Dodge Ram 2500 Quadcab Cumminis Diesel from your dealership. David Flores has been my Service Advisor since the beginning and has consistent my 2001 Dodge Ram 2500 Quadcab Cumminis Diesel from your dealership. David Flores has been my Service Advisor since the beginning and has consistently demonstrated customer service skills that are outstanding on all fronts. His commitment to client satisfaction as well as vehicle safety and repair requirements for said vehicle are of the highest standard in the industry. All dealerships should utilize David Flores as a model/leader with respect to his dedication and genuine interest in his clients' welfare and satisfaction. Additionally, I have always had a pleasant experience at the cashier window and enjoy the personnel in that department! More

I purchased my 2007 Dodge Diesel truck at Chapman new in August 2007. I have had my truck serviced at the McDowell Chapman facility ever since buying the vehicle and have found the service to be excellent August 2007. I have had my truck serviced at the McDowell Chapman facility ever since buying the vehicle and have found the service to be excellent and the staff to be first rate. I will be returning for service as long as I own the vehicle. Hugh McDowell 527 W 14th St. Tempe AZ 85281 480 967 2341 More

This was our our second service experience at this dealership and we cannot say enough about its exceptional staff. Tina is a customer service super-hero and Dave immediately puts us at ease with his dealership and we cannot say enough about its exceptional staff. Tina is a customer service super-hero and Dave immediately puts us at ease with his humor, reassurance, helpful suggestions and honesty. They have proven that exceptional customer service is alive and well in our home town, restored our belief that Chrysler was the right choice for us, and won our trust and confidence that we will continue to receive the best value and service available. More

Nick was very friendly, helpful. He kept my car over the weekend and found out I need a front axle He ordered it and called me when it came in. He got me a ride home, and picked me up when the car was done weekend and found out I need a front axle He ordered it and called me when it came in. He got me a ride home, and picked me up when the car was done. I had a problem while driving. Took the car back and the teck found out what was wrong and I drove home. More

Having a tech assigned to Client is excellent idea. We Having a tech assigned to Client is excellent idea. We were lucky to have Nick as our tech. I like it that there is no pressure my car is always in Having a tech assigned to Client is excellent idea. We were lucky to have Nick as our tech. I like it that there is no pressure my car is always inspected and I receive a suggestion list categorized with what is urgent and what is recommended. The follow up phone call is appreciated . It shows that they care. More

Very nice to work with. All the way from sales through service. Would highly recommend. I used to take my business to Performance Dodge. I have four CDJ products. I will work with Chapman Dodge in the service. Would highly recommend. I used to take my business to Performance Dodge. I have four CDJ products. I will work with Chapman Dodge in the future. Thank you, Chapman Dodge employees for a pleasant buying and service experience. More

From the beginning, when I pruchased a vehicle from Chapman Dodge, I was treated well the saleperson was very friendly, helpful and knowledgeable and the buying experience was overall professional. Now Chapman Dodge, I was treated well the saleperson was very friendly, helpful and knowledgeable and the buying experience was overall professional. Now, when I take my vehicle in for servicing, I know that I will get the best care and satisfaction for my vehicle and I will be treated well, thank you and keep up the good work. More

Hi Tina - I'm sure you have heard by now about a customers tire falling off their truck after the first tire rotation & 2nd oil change! I brought my New Ram Pickup in for that service. Later when I customers tire falling off their truck after the first tire rotation & 2nd oil change! I brought my New Ram Pickup in for that service. Later when I picked up my truck & was on the way home my left front tire suddenly falls off and hits the median and bounces about 20 feet in the air and almost went thru the windshield of a lady in a red vehicle that was going the opposite way. I turned quickly into a parking lot & parked in a handicap spot & called 911, and Chapman. The police couldn't find where my tire went but one of your guys came and we found it in a field about 2 blocks away down by NAPA Parts store. A tow truck arrived also and I was taken back to the sales area at Chapman. Everyone was understanding and I was set up with a loaner truck. Chad mentioned that Chapman would buy the truck back and I could pick out another truck or what ever! After looking at trucks the next day with Randy Springett I found that most of the trucks had small dents on top of the cab's. The next night I came in and decided to get a Jeep instead even though it was a little more expensive. I think I deserve my $25.00 back from the Tire Rotation that was not Completed Safely. And I feel like I have been burned for something that was not my fault. Because of this I have lost my trade in value of $4500.00 that went towards my truck & now not having that value for my jeep puts me in a high payment for an extra year and now its like you got my Yukon for free! - I was nice enough to pick out a more expensive vehicle. I haven't been able to sleep very well since this happened. - Lawrence Milman. More

David Flores is a great asset to your organization. I travel extensively and I know when my wife goes to Chapmans she will be treated fairly and honestly. travel extensively and I know when my wife goes to Chapmans she will be treated fairly and honestly. More

I also get all my servicing on my VW tdi from Chapman and bought it there in 05/06 and have always had great service. Now working with Justin Lenocker very good and thats why I have switched over to getting bought it there in 05/06 and have always had great service. Now working with Justin Lenocker very good and thats why I have switched over to getting my truck serviced there. Thanks, Larry Ganem More