Chapman Dodge Chrysler Jeep Ram Scottsdale

I had a leak in my coolant system. David Flores had my vehicle thoroughly examined and found the exact problem. The repairs were professional, everyone was courteous and the costs were acceptable. I have vehicle thoroughly examined and found the exact problem. The repairs were professional, everyone was courteous and the costs were acceptable. I have come to count on your dealership as always being reliable. David Flores ia a true professional. He listens to the customers' information, either good or bad, and has always done everything within his power, and that of the dealership, to assure his customers satisfaction. I have had some problems with Chapman in the past, but every time David has represented your dealership, and himself, in the highest regard and all problems have been ejudecated very satisfactorly. More

I had an appointment with Rick Wisely for service and had some problems with my 2005 Dodger Grand Caravan. When he checked out why the "check engine" light kept coming on, he checked it out and said a senso some problems with my 2005 Dodger Grand Caravan. When he checked out why the "check engine" light kept coming on, he checked it out and said a sensor was bad. He called me and let me know what was wrong and how much to repair it. When I got back to the dealership, all the work was done and he was as polite as possible. Thank you. Lucille Gee More

I have purchased two trucks from Chapman. Dave has been been my service rep for many years, without him, I would go somewhere else. He believes that the customer makes the business, I agree! We are consid been my service rep for many years, without him, I would go somewhere else. He believes that the customer makes the business, I agree! We are considering an SUV purchase, and Chapman will be the first place we go. More

Rick is so helpful and friendly. He was nice enough to get me in for a repair with no appointment and it was 30 minutes until the service department's closing time. Every time I've had the pleasure of de get me in for a repair with no appointment and it was 30 minutes until the service department's closing time. Every time I've had the pleasure of dealing with Rick, he has been wonderful. Thank you Rick! More

Service is always friendly and responsive to my time frames, but one 'bothersome' problem of a very squeeky side passanger door noise while driving was worse than before I brought it in. It is not worth frames, but one 'bothersome' problem of a very squeeky side passanger door noise while driving was worse than before I brought it in. It is not worth my time to bring it back in for just the door noise, but my caravan appears not to have been test driven before giving back to me. The air conditioner blows cool air, not cold like it did (or like our other caravan) so the blower must run on a high speed to keep cool. They did replace an airconditioner drain hose, but the temp of the air seems the same. So I have a noisy rear door sqeeking, and the blower running on high speed, so if I need to talk to wife in the pasenger seat, it seems like we are having a shouting match to get over the van's noise. More

After speaking with Dave on the phone I felt satisfied with the attention he gave to my problem (transmission stuck in 1st gear), as well as his understanding of how important it was. After dropping my c with the attention he gave to my problem (transmission stuck in 1st gear), as well as his understanding of how important it was. After dropping my car (Chrysler 300) off to be inspected and repaired, they got to fixing it immediately the next day. The cost of the repairs/service was very reasonable, and I didn't feel as though I was being taken advantage of as I have at other dealers. I was able to pick my car up in the early afternoon, and it drove excellently on my way out of the dealership. It was a pleasure to be treated with respect and courtesy throughout the entire process, and I am a very satisfied customer! Thanks Dave!! - Andrew McClellan More

David is very courteous, takes the time to listen, and gets the work done when promised! I don't know the technicians, but all the work has been done correctly. I also like the fact that David does not "p gets the work done when promised! I don't know the technicians, but all the work has been done correctly. I also like the fact that David does not "push" for extra work to be done or to follow a maintainence schedule that is different than the manufacturer's. All in all, I am glad you picked up the Jeep franchise from Power. More

I did receive a discount on the price of the motor for my window, but my car is only just over three years old and I rarely rolled down the back driver's side window of my car. For it to stop working after window, but my car is only just over three years old and I rarely rolled down the back driver's side window of my car. For it to stop working after such a short period of time seems unreasonable. My warranty ran out in February this year. Had I purchased my Caliber a few months later, I'd have gotten the 100,000 mile warranty. I appreciated the service manager giving me the discount on the repair, but didn't feel I should have had to pay at all considering the car isn't that old. I understand warranties, but because I purchased my car so close to the 100K mile warranty offer, I felt I should have been given that warranty. Shame on me for buying my Dodge too early in 2007. More

Dave has always been friendly and helpful. The vehicle was washed and returned in a very clean condition. Dave's recommendations on diesel maintenance were very helpful. The cost of the fuel filter was a was washed and returned in a very clean condition. Dave's recommendations on diesel maintenance were very helpful. The cost of the fuel filter was about twice what it can be procurred at major auto parts suppliers ( about $24 vs Chapman's charge of $55). 100% profit on parts seems out of line. More

I am not sure what is going on at your shop - It was recommended to have work done that was done the last time I was in - so either you didn't do it last time but charged me or your service is pretty ba recommended to have work done that was done the last time I was in - so either you didn't do it last time but charged me or your service is pretty bad to not know it wasn't needed. And the main issue I have is that your service dept said I needed a new tire as it was leaking and had a screw in the tire that couldn't be repaired. I had just gotten new tires and had a warranty so I took it there instead. they looked and the screw was barely into the tire, was not leaking, really short and not hurting the tire at all. I am not sure if your service folks are not competent or if you were trying to rip me off... I have the feeling you were trying to rip me off since you recommended other work that didn't need to be done also. so I am definately not impressed with your service and will be very careful about what I let you do in the future and will NOT recommend you to anyone I know. More