Chapman Dodge Chrysler Jeep Ram Scottsdale

I had to go back to dealership with same problem which is fixed now. Why I COULDN'T GET A NEW KEY THE FIRST TIME I DO NOT KNOW .I LIVE IN MESA & FIGHTING 8AM TRAFFIC ON THE 101 IS A PAIN .I have tried to mee fixed now. Why I COULDN'T GET A NEW KEY THE FIRST TIME I DO NOT KNOW .I LIVE IN MESA & FIGHTING 8AM TRAFFIC ON THE 101 IS A PAIN .I have tried to meet with you Tina several times for some reason you are out of your office & can't be found.The paint is coming off of my wheels now I have to return one more time .The reason for no recommendation is I had problems with my tires & air pressure . I know that you could lose 2 to 4 lbs in a tire but mine lost over 16 lbs in 1 tire & 14 in the other 3 so I think that somebody forgot to check them or they let some out, when Ihad them rotated. R ick is great he does a wonderful job, but he doesn't work on my Jeep . More

Originally I thought I would need to leave my car and get a rental, but when I arrived for my appointment, Rick said my car could be done within an hour. I was out of the dealer in 45 minutes, plus my car wa a rental, but when I arrived for my appointment, Rick said my car could be done within an hour. I was out of the dealer in 45 minutes, plus my car was washed! I know it's a little thing, but getting my car back washed is an awesome added bonus. It doesn't happen every time but I think it would be a great value added service to your customers. More

Not happy at all with experience with this dealership. Took 2 hours longer than promised, recall items not taken care of, oil change not due but did one, (and now counts against my credits for oil changes Took 2 hours longer than promised, recall items not taken care of, oil change not due but did one, (and now counts against my credits for oil changes). tire problems not taken care of. truck not washed again. So have decided not to return again. Third visit try at giving this dealership chance. seems like always takes so long to get things done compared to dealership in Snowflake, at least if they sa 2 hours, it is two hours. More

I can't believe you would charge me $115 for a "diagnostic fee" to check on a rattling noise under the hood - then to tell me it was the "engine mounts" and - the worst yet - not to cover them und "diagnostic fee" to check on a rattling noise under the hood - then to tell me it was the "engine mounts" and - the worst yet - not to cover them under our 80,000 mile extended warranty (which was purchased as a "bumper to bumper" warranty to cover everything except normal maintenance items/ issues. To me, an engine mount is NOT something that should fail after 34,000 miles on a 3 year old car - that has never been driven off-road or misused. I can't believe that engine mounts are not a normal service issue. Beside that, I never authorized a "diagnostic fee" nor was the fee ever mentioned to me when I dropped off my car. The $115 charge was adding insult to injury. RICK Wisley has not been very cordial nor has he been sensitive to customer issues in the past. In my opinion, he should not be in a customer-service position with his attitude. Y SEATON More

Dave Flores has always been great to work with. He is friendly and knows me by name whenever I come in. He remembers conversations we have had in the past which makes me feel welcome and one of the Chapm friendly and knows me by name whenever I come in. He remembers conversations we have had in the past which makes me feel welcome and one of the Chapman family. Give him many kudos for us. John Kramer 480-200-7076 More

When I pulled into the service department I waited approximately 2 minutes before anyone spoke to me. The person who drives customers home came to me and said that someone would be with me shortly. approximately 2 minutes before anyone spoke to me. The person who drives customers home came to me and said that someone would be with me shortly. After about another minute Dave helped me. I know 2-3 minutes is not a long period of time, however if you desire outstanding service ratings you should have someone available to great the customer almost immediately. I have been to dealerships where this happens. Once I was greeted by Dave the service was excellent. Dave was very pleasant and explained what they were going to do. The service was completed in a timely way and done excellently. I would give the overall experience and A-. Thanks, and I will return for service in the future. More

Always a great experience when dealing with David Flores and all the service staff at Chapman. I have had my 2004 Jeep Grand Cherokee for 6 and 1/2 years and have had an oil change every 3000 miles, I only and all the service staff at Chapman. I have had my 2004 Jeep Grand Cherokee for 6 and 1/2 years and have had an oil change every 3000 miles, I only have 33000 miles on her and will come back for my next 3 free oil changes or any other service I may need, Thank you very much for everything. More

Dave is always professional, friendly, knowledgable and personable. He explains the technical issues thoroughly in a way I understand. Recently I had an issue that was not corrected in a previous visit personable. He explains the technical issues thoroughly in a way I understand. Recently I had an issue that was not corrected in a previous visit. He persisted with the mechanics and the problem was identified and solved. It wasn't covered under my extended warranty but he took care of the rental car, which I appreciate. More

Your service was a satisfying experience. The only problem I have is that I have never paid $30 to service my Jeep. The dealer I bought it from never charges me more than about $20 and I just go an a problem I have is that I have never paid $30 to service my Jeep. The dealer I bought it from never charges me more than about $20 and I just go an ad from a competitor for $19.95. Even though everyone, especially Rick, were very nice and I received fast service, I will probably go elsewhere to save money. More

A good overall experience. I came in to get an oil change to my 2005 Jeep Liberty, using a coupon that was sent in the mail. Service rep Dave Caldwell remembered me from previous visits. Later, he pointed ou to my 2005 Jeep Liberty, using a coupon that was sent in the mail. Service rep Dave Caldwell remembered me from previous visits. Later, he pointed out a leak in the radiator that the mechanic had discovered, so Dave offered to replace the radiator, which was under warrenty. He arranged for a rental car for the day. I returned the next day to get my car. The fresh fruit in the waiting room was a nice touch. Everything was great, though the wait for the oil change was longer than on other visits. More