Chapman Dodge Chrysler Jeep Ram Scottsdale

I took my Jeep in for oil/change and tire rotation and repairs to one of my break lights. I had a coupon for the oil change and tire rotation which included a "detail/car wash". I was told that the servic repairs to one of my break lights. I had a coupon for the oil change and tire rotation which included a "detail/car wash". I was told that the service should take no longer than an hour and 30 min, but waited for 2 and a half hours without any kind of feedback or update. When I got my car back it had not been washed and if it had they did a terrible job of it. But by that time I was late for other appointments. The next morning when I got into my car, the "change oil" warning light came on again. So, I am left wondering if the oil had been changed at all, or if it is just mediocre service. Either way it is not a good reflection on Chapman Dodge. Dave is always very friendly, and I doubt any of my complaints reflect on the service he provides. More

Rick has been an outstanding individual/representative for all my auto needs. He has always listen to my concerns, great follow-thru and thoroughly explained the service that I have received. I have and for all my auto needs. He has always listen to my concerns, great follow-thru and thoroughly explained the service that I have received. I have and do recommend him & your dealership to family, friends and clients of mine. He's a great example of customer service (which is a dying characteristic in our nation). More

As always I'm very happy with the service I received. Everyone has always been very helpful in your dealership service group, also I appreciate the coffee and donuts. Thank you. Please let me know the Everyone has always been very helpful in your dealership service group, also I appreciate the coffee and donuts. Thank you. Please let me know the next time you run the "oil Change special", I've really appreciated that advantage since I am now retired and on limited income. Thanks again. More

I am not pleased with the service I received. I specifically asked that my brakes be checked as well as doing the 90,000 mile service, which cost me over $1,000. I was told my brakes were fine. S specifically asked that my brakes be checked as well as doing the 90,000 mile service, which cost me over $1,000. I was told my brakes were fine. Soon after I heard a grinding sound coming from my brakes that continued to get worse. I took my vehicle into another shop and found out that my brakes were metal to metal, which was now a costly brake repair. I feel that my vehicle was not properly inspected and am not confident in the work that was done. More

I was able to schedule my service very quickly. I scheduled the service to be done on a Saturday and I was told that Rick Wisely would be the service manager handling my service. Rick was very profes scheduled the service to be done on a Saturday and I was told that Rick Wisely would be the service manager handling my service. Rick was very professional. I was called around 11:15 am to be reminded that the dealership would close at 12. I was on the way, but appreciated the reminder. The service I requested was completed to my satisfaction. I appreciated the inspection report which pointed out that one of my safety lights was replaced since it was burnt out. More

Rick and Tina are among the very best we've worked with. Rick and Tina are among the very best we've worked with. We actually purchased the Rubicon from a sister Chapman dealership near by where we live. W Rick and Tina are among the very best we've worked with. We actually purchased the Rubicon from a sister Chapman dealership near by where we live. We appreciate Chapman Jeep's attention to a vehicle design, in my view, problem which we believe is now solved. More

Rick is by far the best writer I've ever worked with. He remembers me, my vehicles' history, and has always been able to work with my schedule & still get the Jeep in to be looked at right away. The shop fo remembers me, my vehicles' history, and has always been able to work with my schedule & still get the Jeep in to be looked at right away. The shop foreman, Dan if I remember correctly, went on a test drive with me on my last appointment as soon as I arrived. He was very professional and on point with diagnosis of a "clunking" sound I had brought the Jeep in for. One of my CV axles and the output shaft were spraying grease; both were replaced under warranty (always appreciated). I'm glad to find a dealer that I like doing business with and will continue to do business with ... as long as Rick is still my writer. More

I am very disapointed in the quality of the battery's used in the grand cherokee. I have had the 1995 Jeep almost 5 years and have had to replace the battery 4 times. The most expensive was in Show Low used in the grand cherokee. I have had the 1995 Jeep almost 5 years and have had to replace the battery 4 times. The most expensive was in Show Low Az at a cost of 235 $. And that was not installed; I did it myself. The cost last friday was 190$ including installation. I have also had to replace the battery in my 2007 SRT8 Jeep twice since the december 2006 purchase. It is certanly not a good experience. George Robb More

My experiences with Chapman have always been excellant. Dave Flores is attentive and makes it his priority to get all work done as promised and on time. I am extremely pleased to be a customer of Chapman. Dave Flores is attentive and makes it his priority to get all work done as promised and on time. I am extremely pleased to be a customer of Chapman. And extremely pleased to have Dave Flores as my service consultant! More

The Service Director - Tina is a true professional that I trust 100 percent. She is the only person I trust with my car and when she says something need to be done on the vehicle I take her at her word. I ha trust 100 percent. She is the only person I trust with my car and when she says something need to be done on the vehicle I take her at her word. I have worked with her before and she has never steered me wrong. More