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Chapman Dodge Chrysler Jeep Ram Scottsdale
Scottsdale, AZ
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
April 17, 2015
EXCELLENT SERVICE ON A "NON CHRYSLER" VEHICLE THE MOST HONEST, HELPFUL DEALER I HAVE USED. I WILL USE THEM FOR SERVICE ON ALL MY VEHICLES AS WELL AS MY JEEP PRODUCTS. EXCELLENT! THE MOST HONEST, HELPFUL DEALER I HAVE USED. I WILL USE THEM FOR SERVICE ON ALL MY VEHICLES AS WELL AS MY JEEP PRODUCTS. EXCELLENT! More
by DORGJOHNSON
Employees Worked With
KAMASINS
April 15, 2015
Easy fun trusting car buying experience Easiest most straight forward car buying experience ever! I first dealt with Frank at Chapman Jeep via email. Then discussed my needs and wants for Easiest most straight forward car buying experience ever! I first dealt with Frank at Chapman Jeep via email. Then discussed my needs and wants for a new Jeep via phone. Frank was very honest and friendly. He listened to my needs and concerns and genuinely took them to heart. Within a few hours he had put together an email with links to 3 vehicles that fit my list of requirements for what I was looking for. He gave me a hassle free out the door price, while breaking down the purchase amount, tax, title and license etc. Once I was happy with the price, numbers, and selected the vehicle I was interested in, I then went into the dealership. I was greeted by Richard (Frank had the day off). The paper work and details were prepared and ready when I arrived. We took the Jeep on a test drive and then finished the buying process. While I was finishing all the paperwork and payments with Nick (the finance manager), the Jeep was being detailed and prepped for delivery. They were very aware and respectful of my time and did everything in a very timely manner. Nick was fabulous as well. He too was very honest and straight forward. All the numbers I had be quoted were honored. There were no hidden charges or fees. Once the paper work was all signed and complete the Jeep was completed being detailed. The gas tank was filled up upon delivery. Richard then walked me through the entire vehicle, showing me where everything was located, what buttons were for what, as well as setting up my phone with the Connect system etc. He made sure that all my questions were answered. As if that wasn't enough, Richard and another employee drove my Jeep home for me (since I had a vehicle at the dealership). That was a nice surprise that I didn't have to return later that night or the next day with a ride in order to pick up my new car. Overall, everyone was amazing. Very friendly and honest and easy to work with. I really felt I was valued as a customer. I would recommend Chapman Dodge.. Jeep...(in Scottsdale) to anyone looking at purchasing a new vehicle. It truly was a painless, stress free experience. Who actually says they enjoy the hassle of buying a car?? Well, I can honestly say, there was no hassle. It was very enjoyable! Thank you again to Frank, Richard, Nick and the rest of the team at Chapman Jeep!! More
by sundevilrn
Employees Worked With
Frank Koneig, Richard and Nick Aliakbar
April 15, 2015
Horrible Service & Lies If I could give no star I would! Service department is horrible at what they do! It literally takes 2 hours for an oil change. The first time that If I could give no star I would! Service department is horrible at what they do! It literally takes 2 hours for an oil change. The first time that happened I was beside myself because I know I can do the oil change myself within 30 minutes so I started to drop my car off for the oil change so I didn't have to worry about the wait!! Then their true colors shined through when I went to get a recall on my airbags fixed. Before Bringing my car to get fixed the day before I was pro-active and called to ask about the recall which the person helping could find 2 but said they could only fix 1 of the recalls because the parts for one are not yet available. I mentioned that I could bring it in and wait but only have a couple hours, the service rep said no problem it shouldn't take that long. After dropping my car off I sat there for 2 hours and never heard from my service rep. So I got up to start looking for him but he was nowhere to be found. Finally, I got in touch with Tina the supervisor who continued to give me the run around! Come to find out I've been siting there now for 2 hours and they haven't done a thing to my car. So I got upset & said I made an appointment for a reason I only have so much time and I got to go. I asked how long it would take she said 45 minutes. The biggest reason I brought my car in was to get the airbag recall fixed. Unfortunately, I was told that my service rep had to leave because of a heart attack, which I can't say for sure if it's true but it doesn't matter anyway since he had already set the appointment for the recall in the system the day before. I even had the letter Dodge sent to me in hand and service rep said he doesn't need it it's already taken care of. I told Tina not to worry about the car wash to save some time because I can't wait any longer. So I get my car back in 40 minutes she now tells me their computer was down. This is when I realize how unprofessional they are. Yes, she finally got me out of there but lied about the 1 major thing that I came to get done.(This recall is the big one were the airbags go off for no apparent reason) Then I write a review on yelp and of course they respond back to this heart attack which happened after the appointment was already made and I was sitting there for hours. Y I would have never even gone to Chapman Dodge that day if the service rep told me they couldn't do the recall like he did on the phone the day before. So you'll see if here folks the next reply they make will sound courteous, and they'll make it look like nothing was their fault. Trust me nothing but lies and headaches over there. Conclusion: I tried to be pro-active and set up the appointment and go over the recall before bringing my car in only to be disappointed. I sat in the waiting office like a xxxxxxx for over 3 hours and the only thing they did was an oil change and figure a way to get me out of there which meant making the decision to not fix my airbags!! Then to create insult to injury the offer a free oil change for the mishap. They obviously have no clue how much my time is worth. Imagine the lawsuit if that airbag now goes off for no apparent reason!! More
by T.s
Employees Worked With
O.J. Tina
March 12, 2015
service visits Easy to check the car in. Very willing to shuttle me to my office, which isn't close to the dealership, I got the car back at the time promised. A ver Easy to check the car in. Very willing to shuttle me to my office, which isn't close to the dealership, I got the car back at the time promised. A very reasonable price for the work performed. Friendly, reliable service.. More
by jeepsta
Employees Worked With
Dave Colwell
December 18, 2014
Get it in WRITING I purchased a Certified Pre-Owned Ram 1500 at the time of the deal, the salesman said he would go find the second key fob and have it when I was done I purchased a Certified Pre-Owned Ram 1500 at the time of the deal, the salesman said he would go find the second key fob and have it when I was done in finance. I signed the deal, he couldn't find it. He said he would contact the previous owner. That was Oct 31st. 2 weeks went by with no word. Now salesman will not return text/calls. So, I contacted Chapman. I was told the same song and dance by the "manager". I has been 2 months! I know its not a huge deal, a key fob is not that expensive...its the principle. They don't follow through on their word. Get it in WRITING More
by jpvllont
Employees Worked With
Tavo, Rudy England, Eric Fletcher
October 15, 2014
Not a positive experience at all Took over 4 hours to purchase a truck, when I did not even haggle the price. The truck was brand new, and as we were leaving the dealership, we disco Took over 4 hours to purchase a truck, when I did not even haggle the price. The truck was brand new, and as we were leaving the dealership, we discovered the key fob's did not work. I was told by the salesman "don't worry, when you get it back to Ohio, have the dealer there work on it for you under warranty." They did not want to deal with me anymore, and quite honestly, after being there for more than 4 hours, I did not want to be there any longer either. I took the truck home to Ohio, and took it to the local dodge dealer, where I assumed it would be repaired under warranty. The truck had 4,000 miles on it at this time. I was told by my Dodge dealer in Ohio that the reason the key fobs did not work was because the anti-theft device bypass installed by Chapman Dodge was done incorrectly, and they proceeded to charge me $280.00 to diagnose this and repair it. This was after they had the truck for 2 days. This was truly not a good purchasing experience at all. Mishandled at every step of the way, from start to finish. Even after the sale, I got a call from someone at Chapman Dodge asking me when I would be in to test drive the truck. When I told the man on the phone that not only had I already been in to look at it, but had actually even already purchased it, he sounded truly confused. Every business has their bad days, but I would not recommend this dealership to anyone. My salesman seemed to know very little about the product he was selling. As I sit here typing this, more and more things keep coming to mind that I was not satisfied with, but I don't have the energy to list them all (nor the hours it would take). More
by tracy.langel
Employees Worked With
Don't remember and don't care to remember
September 01, 2014
Great car buying experience at Chapman Dodge Chrysler Jeep My salesman, Scott Purvis, had my car of interest waiting for me when I arrived, patiently discribed features and functionality of my new Jeep Cheroke My salesman, Scott Purvis, had my car of interest waiting for me when I arrived, patiently discribed features and functionality of my new Jeep Cherokee Sport. Everyone with whom I came in contact with was friendly and courteous, staff was helpful and not pushy. I was treated as a valued customer and not just as a potential sale. I had a great car-buying experience. I would recommend Chapman Dodge Chrysler Jeep, in Scottsdale, Arizona, to anyone. My sales representative was awesome and the highlight of the process. My previous Jeep sold me on Jeep products. Scott Purvis and his associates have me sold on Chapman. I have not doubt that when it comes time for my next vehicle, I will drive straight to Chapman Dodge Chrysler Jeep. Excellence on on levels ! Thank you Scott! I will recommend you highly to my friends and family. From Judy Miller, More
by JMiller555
Employees Worked With
Scott Purvis
August 27, 2014
Happy customer I recently purchased a new Jeep Cherokee from this dealer- David Sieveking was the sales associate who helped me- explained all about the vehicle's fe I recently purchased a new Jeep Cherokee from this dealer- David Sieveking was the sales associate who helped me- explained all about the vehicle's features, price, trade-in, etc. He even arranged to have service dept. transfer wheelchair rack from old car to new Jeep. Thanks, Chapman dealer and Mr. Sieveking. More
by jamie.leonard.9
Employees Worked With
David Sieveking
August 26, 2014
Quoted $890 for a $18.34 job Brought my jeep liberty in as my A/C stopped working. I was told the A/C clutch fails to engage when the A/C is on. A diagnostic check relieved the A Brought my jeep liberty in as my A/C stopped working. I was told the A/C clutch fails to engage when the A/C is on. A diagnostic check relieved the A/C was not getting information from the PCM. They quoted me $890 to replace the PCM ($660) labor $180 plus tax. I brought my jeep home and did some research. I figured for just under a grand I might as well attempt to fix it myself. I started with the most basic... I bought a pressure sensor for $16.99 plus tax. I installed it in less than 15 minutes. I was amazed to find MY A/C WORKED! I saved myself almost $900 by spending 15 minutes on my vehicle. I am NOT going back to Chapman Dodge 6601 E. McDowell Rd. Scottsdale AZ More
by Balloon22
Employees Worked With
Dave
August 08, 2014
Great dealer/great customer service Eddie Valdez was my service adviser and was excellent as he explained everything in detail and followed-up with the whole time. Scott Huber is the Sal Eddie Valdez was my service adviser and was excellent as he explained everything in detail and followed-up with the whole time. Scott Huber is the Sales Mgr and is always there is help every step of the way. More
by SherranLane
Employees Worked With
Scott Huber, Eddie Valdez
