Chapman Dodge Chrysler Jeep Ram Scottsdale

Top Notch Heather I have had several service writers over the past 3 years, as I have taken my 2013 300 in for basic oil services. By far, Heather Gaetke has been the I have had several service writers over the past 3 years, as I have taken my 2013 300 in for basic oil services. By far, Heather Gaetke has been the one that stands out in front. Her customer service abilities and her engaging communication skills are outstanding. Heather great job and keep up the outstanding work young lady!! More

Just what I wanted I walked into this dealership knowing what I wanted and they got me just that. I was looking for a specific truck set up and they got me just what I w I walked into this dealership knowing what I wanted and they got me just that. I was looking for a specific truck set up and they got me just what I wanted, no they didn't have it but they went to searching and before the day's end I had a truck and this wasn't easy for them but they meant to take care of me, which was a great experience because I had a bad one at another dealer earlier the same week so it was really great to be treated like they wanted my business. Everybody there was great and I encourage everyone to give them a chance. More

Poor Customer Service Up until the first week in January I would have given this dealer 4 stars but it they failed miserably. my 2005 Pacifica had to have the radiator and Up until the first week in January I would have given this dealer 4 stars but it they failed miserably. my 2005 Pacifica had to have the radiator and several cooling system repairs. it took almost 3 weeks to get the parts and my repair bill was $1549.37. hile I was waiting for my car to be repaired I thought I was getting a special rate from enterprise for a rental car as the Pacifica wasa my only vehicle and I need a car for work. I received the bill for the rental and repairs to day form American Express. I was charged $450.00 for the SPECIAL Rate on the car rental which brings my total to $1999.27. So I wanted to let you know that we're done and good luck in your new location. I'm just taken aback by the service this time and for that I am sad for I had a good relationship with your staff and I had no idea it would come to ending the relationship thank you, Larry Eaton More

Service with a Smile at All Chapman Locations I purchased my 2012 Jeep Grand Cherokee from Chapman in Scottsdale. I also bring it there for all services. I appreciate Dave and David's expertise, f I purchased my 2012 Jeep Grand Cherokee from Chapman in Scottsdale. I also bring it there for all services. I appreciate Dave and David's expertise, friendly atmosphere, willingness to help and communication. I also used to bring my Isuzu Rodeo in for service at the Chapman location in Tempe and was always happy with their service. They take great care of your vehicle and are responsive. More

Brandon Watson was amazing Recently I went through a major credit challenge and I was in need of a pre-owned vehicle to get back and forth to work. I could have bought a new ve Recently I went through a major credit challenge and I was in need of a pre-owned vehicle to get back and forth to work. I could have bought a new vehicle, but I was not interested in suffering the consequences of being bitten by the depreciation monster. Brandon met me on the lot and was not phased in the least when I explained to him that I just wanted to shop alone and if he had a business card I would specifically ask for him when I found a car. I am not a fan of pushy sales people and Brandon certainly does not fall into that category. I found a BEAUTIFUL 2014 Dodge Charger SXT with less than 15,000 miles on it, test drove it, and fell in love with this car. While I was getting ready to go through a Chapter 7, Brandon stayed in touch with me through the process (which took over a week and a half), he was not aggressive in any manner, and actually checked on the availability of the car on a daily basis. He is the consummate professional and I would not hesitate to send ANYONE to see him to buy a car. He is AWESOME!!!! More

Epitome of Customer Service Best transaction ever. Got the deal of a lifetime in less than 2 hours. In and out in no time. No hassle, no BS, just straight talk and boom! Thank yo Best transaction ever. Got the deal of a lifetime in less than 2 hours. In and out in no time. No hassle, no BS, just straight talk and boom! Thank you Erick. More

I went out on a Saturday morning and my car would not start. I went in Chapman on Saturday expecting I would have to leave my car over the weekend. Anthony the service manager managed to get the car inspected r I went in Chapman on Saturday expecting I would have to leave my car over the weekend. Anthony the service manager managed to get the car inspected right away and within a 1/2 hour I was getting my car up and running. The repair would have usually cost $432.31 but because I had an extended warranty I paid a small co-pay of $100.00. The car runs perfect. I am grateful for all the help from Anthony (Tony) Rhoades. Every repair that has every been done at Chapman has been of the highest quality. (But also don't forget to buy an extended warranty. Dennis Hagen More

Awesome service from Al, Brandon and Reeve These guys are great and took their time with my mother and me to help find her the best vehicle and at the payment she wanted. My sister is now read These guys are great and took their time with my mother and me to help find her the best vehicle and at the payment she wanted. My sister is now ready to get one also. She will be coming to see you guys. Thanks again. More

Friendly Service This is the second car that we have purchased from this dealership....the thing that made this exprience so outstanding was the way that we were treat This is the second car that we have purchased from this dealership....the thing that made this exprience so outstanding was the way that we were treated...my husband is disabled from several strokes and communicating with him can be a challange...they treated him and myself with the topmost respect...they were helpful,polite and honest and straightforward with us. Our salesman was Leo Godinez and he was so awesome with my husband and myself...Richard Durstine,the sales manager was great with helping the deal go thru and last but not least was Dion Earl,the finance mgr...what a great person,so respectful and so honest,and so patient with the situation...he even thanked us for allowing him to serve us...what a great example all three of these men are....I would go back and I would certainly send people to this dealership More