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Chapman Dodge Chrysler Jeep Ram Scottsdale
Scottsdale, AZ
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
April 01, 2016
Very professional Was contacted by a salesman based on on-line searches for particular vehicles. He politely and professionally gave me information about dealership in Was contacted by a salesman based on on-line searches for particular vehicles. He politely and professionally gave me information about dealership inventory and prices. Drove over 100 miles to the dealership and was offered the vehicles exactly as quoted. Salesman was gracious, knowledgeable, intelligent, and honest...a man who gives car salesmen a great name. More
by van2015
Employees Worked With
Jonathan Conley
March 31, 2016
2014 Chrysler 300C SRT oil change This was yet another good experience with the Chapman Organization orchestrated by David Flores. We have always had good experiences with this dealer This was yet another good experience with the Chapman Organization orchestrated by David Flores. We have always had good experiences with this dealerships service department and David's help. More
by azwards
Employees Worked With
David Flores
March 22, 2016
WORST SERVICE EXPERIENCE ENCOUNTERED as you can see I have given your service a rating of one star, this was by default as it doesn't deserve one on arrival at 07h30 to have my Jeep as you can see I have given your service a rating of one star, this was by default as it doesn't deserve one on arrival at 07h30 to have my Jeep Wrangler serviced I had to wait some time to be welcomed the welcoming was very depressing, the service consultant was miserable and was definitely only working to get a pay cheque he took my details as part of the routine I then asked if the service technician could check and let me know why the engine light was permanently on I was immediately told that it would cost me $125 to have this checked which got my back up as I expected this electronic assessment to be included in the service I could then decide to have the vehicle repaired or not fortunately another service consultant was on hand who helped me some months ago by doing a quick electronic assessment at no charge he explained the cause of the engine light being on and confirmed that it was not a serious problem i was then told the service would take an hour and a bit I was also asked if I wanted the vehicle washed, really - isn't that part of providing excellent service one hour and twenty minutes later I was back to collect my car no one attended to me while I waited over two hours for the vehicle, this for an oil change and wheel rotation I was totally ignored during my wait and had to enquire with the service consultant continually to establish why it was taking so long 'it was coming off the ramp' for a long time I eventually got the vehicle, paid and left, never to return this kind of service is not what you expect in the USA, no sense of urgency to satisfy the client you might not think anything of this but bigger firms have fallen because of bad service your sales team has also lost a sale as I will be needing a new vehicle one of the days as they say in the classics 'you are only as good as your weakest link' More
by rodney
Employees Worked With
Bryan
March 09, 2016
Never Buy a Vehicle from Chapman The vehicle is ok, just not what we thought we were buying. And the sales man chose to let us think wrongly. Never use Chapman. The gas mileage is The vehicle is ok, just not what we thought we were buying. And the sales man chose to let us think wrongly. Never use Chapman. The gas mileage is no where near what Jeep says it should be. One of other big things to me is that Chapman puts cheap cruddy low cost smells in the cars. We are still working to get that awful smell out of the car. May have to have it treated somehow to remove it. More
by Gullible one
Employees Worked With
Scott Grimes
March 06, 2016
Awesome service blew me away Patrick Hofer provided us with outstanding customer service and care. He was courteous, patient and very attentive and informative. He assisted us in Patrick Hofer provided us with outstanding customer service and care. He was courteous, patient and very attentive and informative. He assisted us in every step of purchasing our new vehicle, this is the second vehicle we have purchased at this location, and with sales people like Patrick we will continue to be return customers. More
by Ramona&Ramon
Employees Worked With
Patrick Hofer
February 23, 2016
Quick and Easy I wasn't sure of what I wanted to buy exactly and Reeve was a great help to me without putting any pressure. Buying a car at Chapman was a pleasant ex I wasn't sure of what I wanted to buy exactly and Reeve was a great help to me without putting any pressure. Buying a car at Chapman was a pleasant experience and I felt that I got a good deal at a fair price. The whole process was easy and quick. I'll be back when it's time to do it again. More
by CarShopper
Employees Worked With
Reeve Luxmore
February 18, 2016
Great place to buy a car from My sales person was great Scott down there is easy to deal with tell him what you are looking for and payment and if there is anyway to make it work h My sales person was great Scott down there is easy to deal with tell him what you are looking for and payment and if there is anyway to make it work he will get it done! More
by Camp19
Employees Worked With
Scott Grimes
February 03, 2016
Best Experience in a long time Mike Heistand was our salesperson and he is the one that made the deal. Don't misunderstand me Chapman gave us a very fair trade-in value and a good Mike Heistand was our salesperson and he is the one that made the deal. Don't misunderstand me Chapman gave us a very fair trade-in value and a good deal, but Mike's open friendliness and patience secured Chapman getting our business. He stayed really late to help us and to make sure everything went well. Excellent Job! Mark Zemeckis did a good job with our finances even staying 45 minutes after closing to make our next step easier. More
by luvdog2
Employees Worked With
Mike Heistand, Mark Zemeckis
January 29, 2016
Great place I bought a new dodge intrepid in 2003. Thanks to the great service department and Dave Flores the car still runs like new with 180,000 miles. Thanks I bought a new dodge intrepid in 2003. Thanks to the great service department and Dave Flores the car still runs like new with 180,000 miles. Thanks Dave More
by Dustman
Employees Worked With
Dave Flores in service
January 27, 2016
Great service! Have always had great service at Chapman. Dave Caldwell and David Flores are top service advisors. They take care of our 2009 300 C, 1998 Jeep Wrangle Have always had great service at Chapman. Dave Caldwell and David Flores are top service advisors. They take care of our 2009 300 C, 1998 Jeep Wrangler and 1966 Dodge Dart. More
by T Crosier
Employees Worked With
Dave Caldwell
