Chapman Dodge Chrysler Jeep Ram Scottsdale

Beautiful to be Plum Crazy Leslie and Antwan were the most AMAZING people and treated my husband and I as if were royalty. I've NEVER been to a dealership and experienced anyth Leslie and Antwan were the most AMAZING people and treated my husband and I as if were royalty. I've NEVER been to a dealership and experienced anything like it. I've told ALL my family and friends that Chapman Dodge is the place to purchase your vehicle Kammema More

Very good customer service! I bought 2 cars with the help of Leslie and Antonio! They were very knowledgeable about the vehicles there was no pressure it was a relaxing atmospher I bought 2 cars with the help of Leslie and Antonio! They were very knowledgeable about the vehicles there was no pressure it was a relaxing atmosphere! They went above and beyond what they had to do I would recommend them to anyone who is looking for a vehicle and doesn't want to be pressured! I also have the cars serviced there and they get me in and out in a very timely manner! More

Worst sales staff! The sales staff at this dealership has zero care for their customers needs or happiness, they will do whatever they want to make their pockets happy a The sales staff at this dealership has zero care for their customers needs or happiness, they will do whatever they want to make their pockets happy and if you dont want to play their games they pretty much tell you to screw off. I was working with the dealer for 2 weeks on a truck using my own time driving down to the dealer 4 times just to be lied to and treated like trash multiple times. Michael Hu was my sales man and some of his lies were so terrible they made me laugh, he then got mad with me and brought his tough sales manager Robert Revere out to try and be intimidating to me he talked down to me talking to me like i knew nothing about cars or the business but i work in the same industry as him as a sales manager. After my upset and dissatisfaction with the sales man and sales manager i took my complaints to the GM Tim Mort, he was never a help to any of my issues each time i was in contact with him he just found some one else to try and help calm me down and stall time so they could sell the vehicle i was interested in to anther customer so they wouldn't have to deal with me. If you are buying a vehicle stay far far away from Chapman Dodge they will treat you like nothing if you don't have money and don't want to purchase a vehicle at there over priced sales tags. More

Heather was fantastic 5 star. I have always had great service from Chapman. I had service done on my vehicle on 04/26/17, Heather was great, friendly, listen to any concerns, gr I have always had great service from Chapman. I had service done on my vehicle on 04/26/17, Heather was great, friendly, listen to any concerns, great smile. More

Mike Hu - ROCKSTAR Product Specialist at Chapman Autoplex! I had spent weeks on end hopelessly searching for the PERFECT affordable, white or silver, lightly used, well-maintained, Jeep Grand Cherokee Laredo 4 I had spent weeks on end hopelessly searching for the PERFECT affordable, white or silver, lightly used, well-maintained, Jeep Grand Cherokee Laredo 4x4, with a V6 motor, and low mileage... Naturally, I was convinced that this unicorn of a find existed only in fairytales! Until I stumbled upon Chapman Autoplex through an online inquiry, which I was instantly impressed by due to their volume of available vehicles that had the potential to meet my demanding needs. What I saw on a computer screen brought me to the lot, but what (or should I say WHO) kept me there, and ultimately closed the sale was Michael Hu, one of their eager product specialists, who helped turn my Jeep Grand Cherokee fantasy into a reality. I was a first-time car buyer, and felt extremely apprehensive about really taking the metaphorical plunge into car shopping. Mike comforted me and held my hand through it all. I could tell he wasn't simply concerned about making a sale, he was honest and seemed to genuinely have my best interest at heart by checking, double-checking, and triple-checking to ensure my comfortability at every turn, prior to forging ahead. I highly recommend this dealership to anyone has specific needs and wants to be treated like royalty as those needs are met! A++ to Mike and his team over at Chapman Autoplex, Scottsdale. More

Best ever Heather was so helpful and keeped me in the loop of everything all updates of when my car ready she was so helpful will definitely be going back with Heather was so helpful and keeped me in the loop of everything all updates of when my car ready she was so helpful will definitely be going back with Heather she is the best. More

Above and beyond customer service! So, this was my first car purchase ever, and i had the pleasure, the honor, of working with Leslie Horne. Leslie, who could have easily taken advantag So, this was my first car purchase ever, and i had the pleasure, the honor, of working with Leslie Horne. Leslie, who could have easily taken advantage of a car buying noob, helped me every step of the way, making sure i understood everything before i signed, before i made a decision, before i did anything. And thanks to her and her amazing help, i got a car that i truly love! More

Darryl Pugh Did a excellent job, I gave him my time constraints, explained what I wanted and he was on it. Whole process took under two hours. Got the exact vehic Did a excellent job, I gave him my time constraints, explained what I wanted and he was on it. Whole process took under two hours. Got the exact vehicle I wanted, and the exact price I was wanted to pay. Fun deal. More

Best buying experience EVER!!!!!!!!! I finally gave in and decided to buy a new car. I dreaded the whole dealer car buying experience and tactics. After visiting several auto dealers I ha I finally gave in and decided to buy a new car. I dreaded the whole dealer car buying experience and tactics. After visiting several auto dealers I had the good fortune to stop by Chapman Scottsdale. That is when I met Michael Heistand. He never tied ton"sell" me anything. Instead he took the time to find the best vehicle to fit my needs. That's exactly what he did! He spent at least one hour going over all the features and benefits once I found the right car. The customer service that he displayed was the most incredible service that I have ever experienced! What I thought was going to be an overwhelming, stressful situation turned into pure excitement and peace of mind. I will be forever greatful to Mike and his team. I will refer all my friends to Mike and I would only purchase again through Mike. This is what a car buying experience should be like. No pressure, the best customer service ever and complete honesty. Thank you Mike!!! More

You guys are beyond fantasic I've been two other dealers of Chrysler in Phoenix (Bill Luke and Airpark) before and they were both terrible. I am not basing my review on any one is I've been two other dealers of Chrysler in Phoenix (Bill Luke and Airpark) before and they were both terrible. I am not basing my review on any one isolated incident. But Chapman have been fantastic ! From customer relationship to service to fixing issues and every time I walk in there, I am assured I will be taken care of and my vehicle will have the best team working on it. Their service guys have all more than 2-3 decades of experience and it shows right away when you talk to them. I'd been chasing a few issues for more than 3 months with other dealers but these guys were able to identify and acknowledge all the issues in less than 3 minutes drive and got it all squared away the same day. I'd give more than 5 stars if that was an option. Thank you Bob Phillips, Brad and Ken for taking car of me and my vehicle. More