Chapman Dodge Chrysler Jeep Ram Scottsdale

My visit to Chapman Dodge was eye opening. The employees I interacted with were friendly and made me feel completely at ease. The casual atmosphere made the wait for the service on my car fly by. I have n I interacted with were friendly and made me feel completely at ease. The casual atmosphere made the wait for the service on my car fly by. I have never been in a dealership that has such a laid back atmosphere before. And the service work performed was excellent. More

The worst in communication. No responses to calls and could not reach anyone. They were totally inept in customer service. could not reach anyone. They were totally inept in customer service. More

I had a pleasant experience working with them, I purchased my car online. I was nervous since I have never purchased a vehicle out of state and without looking it through thoroughly and test drivin purchased my car online. I was nervous since I have never purchased a vehicle out of state and without looking it through thoroughly and test driving it. They were great at communicating everything about price to delivery. I recommend to anyone! More

I had a great truck buying experience at Chapman Dodge at the Scottsdale Autoshow. I worked with Ghaleb on finding my certified pre-owned truck and he took time to answer all of my questions and explain cert the Scottsdale Autoshow. I worked with Ghaleb on finding my certified pre-owned truck and he took time to answer all of my questions and explain certain details about the buying process and the vehicle to me. I was beyond satisfied with my service at Chapman! More

process should have been simple, ordered a vehicle, was told updates would be given, received none until the truck was on the lot 35 days early. Had previously explained we would be paying cash for the tru told updates would be given, received none until the truck was on the lot 35 days early. Had previously explained we would be paying cash for the truck so we needed heads up to move over 100k and depending on how the process went, several more family vehicles would be ordered. After the good news of the truck coming in early, several attempts have been made order the rest of the vehicles but more than 40 days have passed and the wonderful salesman so eager to help cant be found or even return an email because the first transaction was not completed. When attempts were made to have them return our refundable deposit, we are going on day 4 without success, and the second attempt to recapture business, even though they were told we already placed our order elsewhere, still no response from staff even after speaking with sales managers on site. For principle alone, I would rather go pay more at another dealership than in any way reward these people with our business. When we started shopping, this dealership was initially ruled out after spending 30 minutes on site and zero sales staff could be found. normally, a good thing because we all hate being bombarded but when theres zero staff, thats not good either. We were returned to the location by referral from a close friend. I really hate leaving these reviews but in my opinion, a long weekend or family emergency is a reason to not get back to a client. Literally 43 days passed before I gave in and went back in person to get my money back. Sorry guys but you deserve this review. More

Bought from Chapman Chrysler, 3years ago, because they made the buying very easy with a very competitive price. My service interactions have been very similar. Brought my Pacifica hybrid after the check made the buying very easy with a very competitive price. My service interactions have been very similar. Brought my Pacifica hybrid after the check engine light came on while traveling on Forest Service roads. They gave me a Lyft home, at no charge, because they weren’t sure how long it would take. Found some bees in the intake and downloaded latest software- all a part of warranty. My service advisor, Ruth, was excellent (so nice to see a female service advisor. When describing what had been happening with my car- she really listened. I’m very pleased with my service experience More

First time buyer from this dealer. In all honesty I searched the Jeep forums for dealers that were looking to make great deals to sell new Jeeps. I got bids from dealers in CA, AZ, ID and VA and Cha searched the Jeep forums for dealers that were looking to make great deals to sell new Jeeps. I got bids from dealers in CA, AZ, ID and VA and Chapman had the BEST deal. They are 15 min from my house so I was pleased. No other dealer in the Phoenix area came close to the deal that Chapman offered me on the Jeep I chose to order. So now I've had my Jeep 5 months and believe it or not I have 16K miles on it. Went in for my 2nd oil change. Got me right in with their express service lane, in and out in less than an hour. GREAT service after the sale and looking at their garage, a state of the art facility. Best dealer experience by far in my nearly 50 years of buying Jeeps ! More