Chapman Dodge Chrysler Jeep Ram Scottsdale

Awesome overall experience leasing my new Jeep Wrangler 4xe! Renate and Matt were great to deal with, by far my best experience out of the dozen or so vehicles I've bought/leased from a dealer. 4xe! Renate and Matt were great to deal with, by far my best experience out of the dozen or so vehicles I've bought/leased from a dealer. More

They responded to my request for more information quickly. They gave me advice on financing and were very helpful. Shawn has been a pleasure to work with and has earned my trust. quickly. They gave me advice on financing and were very helpful. Shawn has been a pleasure to work with and has earned my trust. More

Their financing department is the worst I have ever encountered. The second day I received my vehicle I called the financial manager and told him him my car is making engine noises. The third day the n encountered. The second day I received my vehicle I called the financial manager and told him him my car is making engine noises. The third day the noise got worse and my car wanted to stalled I called and told him that I need my money back that that car wasn't inspected like they say. They told me they will talk to upper management and can't do anything about it now still the upper management haven't called me they just give the the same story they will call you and never do they just want your money. After you sign any paperwork with them your screwed More

I don't have a car, so I don't think it was a good experience. experience. More

The dealership was very fair and Tyler was fantastic to work with as a salesperson. Attentive and responsive to requests over several days! work with as a salesperson. Attentive and responsive to requests over several days! More

I had a great experience with the team. They took the time to explain every step and the sales person Bri (great person) she was in contact with me throughout the entire transaction with no They took the time to explain every step and the sales person Bri (great person) she was in contact with me throughout the entire transaction with no surprise charges. My deal was a hard one for them to get too I shop for months before making a choice and don't make it easy. She even delivered the vehicle with the contract to my door with a smile ensuring a great customer experience. A+ dealership with no pushy sales people. Will do business with them again and highly recommend if looking for a great car deal. More

I purchased 2 vehicles from Chapman in December 2021. A Jeep Grand Cherokee, and an Alfa Romeo. I paid $25,000 cash for the Jeep. It was delivered with the passenger window broken, and never fixed by A Jeep Grand Cherokee, and an Alfa Romeo. I paid $25,000 cash for the Jeep. It was delivered with the passenger window broken, and never fixed by Chapman. The Alfa Romeo $40,000 engine blew and the transmission was leaking after only 268 miles. The Alfa had significant Scratches, and paint trade, Andrea the salesperson told me if I wanted it fixed, I would have to pay to have the work done. I paid to have car paint touched up, and was promised reimbursement by her supervisor Dave Zinkle, saying I should NOT have had to do that. I was NEVER reimbursed! I contacted dealer ship via email and voicemail over 30 times in 4 months. They showed no care or concern for the cars I purchased after delivery! They did nothing to help me, and would not even return my calls. When the general manager finally got involved after 3 months, I was told my best bet was to take the car to Carvana and trade it in. I paid $40,000 for this car, and their best advice was to trade it in at another dealership! The level of customer service and professionalism is non existent. Mr. Chapman would be horrified to know this is how his company is being run, and how his loyal customers are being treated. More

Our first time at Chapman Chrysler Jeep Ram Dealership in Scottsdale! Our service advisor was Eric McGraw he was so very Welcoming, Friendly & was able to solve our problems in a timely matter!! Thank you Er Scottsdale! Our service advisor was Eric McGraw he was so very Welcoming, Friendly & was able to solve our problems in a timely matter!! Thank you Eric & staff for your time & support!! More

Chapman Service worked with me thru several schedule changes to get my 2019 RAM in for service. Once in , service was pretty much straightforward. My RAM was in and out the same day. changes to get my 2019 RAM in for service. Once in , service was pretty much straightforward. My RAM was in and out the same day. More