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Chapman Dodge Chrysler Jeep Ram Scottsdale

Scottsdale, AZ

3.5
801 Reviews

3800 N 89th St

Scottsdale, AZ

85251

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Showing 801 reviews

June 28, 2023

I purchased a used 2021 Toyota Corolla in April. They told me they did a thorough safety inspection of the vehicle. It's 2 months later and I had the vehicle serviced at a Toyota dealership. Th More

by kenfitzaz
Purchase Time
Recommend Dealer
No
Employees Worked With
John Freeman
Jul 13, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Ken, We always want to make sure all of our clients are satisfied with their vehicle purchases. We would like to invite you to the dealership to discuss these concerns. We delivered this vehicle to you with no body damage as I am sure you would not have taken delivery of the vehicle with body damage. Both our Chapman dealership on McDowell and our location inspected this vehicle and no concerns indicate body damage along with the Carfax. When would you like to make an appointment to stop by? You can reach me at Tasialewis@chapmanchoice.com

May 26, 2023

Joey was my service advisor, he was great! My car was done quickly and professionally. He even took care of problems that the last dealership caused, Thank you Joey! More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in Service
May 26, 2023 -

KB responded

Thank you Joey! Kim B

May 26, 2023

Last week I took my jeep to Chapman Scottdale for service. Robert Burgos was my advisor. He was amazing, so helpful and made sure my jeep Cherokee was completed quickly. He is definitely a 10 star! More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey McMillen
May 30, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

KB, Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure that all of your vehicle needs are met. We greatly appreciate your business and are happy you had a good experience at our dealership. Chapman Dodge Chrysler Jeep Ram Scottsdale

May 26, 2023

Last week I took my Grand Cherokee into Chapman Dodge/Jeep. Robert Burgos was my service advisor, he was amazing! He completed everything in a timely manor, he explained all he was doing with my More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in Service
May 26, 2023 -

KB responded

Thank you from Melonie V

April 11, 2023

Worst experience of my 45 years of purchasing a vehicle. There sales dept totally lied to me about when the vehicle I was purchasing would be ready. They told me it would be ready 3-31 Its now 4-11 and I st More

by daniel CHARLES WENDLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
elliot nieto
Apr 12, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Daniel, We're disappointed to hear about any miscommunication on our part. We appreciate your patience as we deal with factors such as staffing/parts issues that have affected our service times, and we are trying our best to accommodate. Don't hesitate to contact us; we will do our best to tailor a satisfactory resolution for you. Tasia Lewis Customer Relations Manager 480-424-3559 x1241 TasiaLewis@chapmanchoice.com

Apr 12, 2023 -

daniel CHARLES WENDLAND responded

No miscommunication. Your sales staff flat out lied to me. I have ALL the text messages to prove it. They just wanted my trade to put on the sales platform. So they did everything they could to get the keys. 2021 Ford F350. Wasted 2 days of my time back and forth 35 miles ea way during rush hour.

April 07, 2023

Very personable clean and friendly. Dave was the best salesperson to deal with. I do recommend them for a great experience. More

by LindaKam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Z
Apr 10, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Linda Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles! Chapman Dodge Chrysler Jeep Ram Scottsdale

April 04, 2023

My service advisor Robert Burgos is the best. Great communication and always a pleasure to visit. More

by Jay S
Recommend Dealer
Yes
Employees Worked With
Robert Burgos
Apr 05, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Jay We appreciate you sharing positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Chapman Dodge Chrysler Jeep Ram Scottsdale

March 24, 2023

Yannick Sesonga was our Sales Agent at Chapman Automotive in Scottsdale, AZ on March 23rd, 2023. He was very attentive to our needs - answering questions, printing out documents such as a carfax report on t More

by Bob and Teresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yannick Sesonga
Mar 27, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Bob and Teresa Thank you for sharing your positive review with us. We are pleased you had a satisfactory experience purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future and wishing you many happy miles! Chapman Dodge Chrysler Jeep Ram Scottsdale

February 27, 2023

Hands down, best car purchase I have ever had. ... Just purchased a new Jeep Wrangler this past weekend. Their GM Renate Steinbach was 'incredible' to deal with. Also, when picking up the car, ' More

by ljattan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renate Steinbach
Feb 27, 2023 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Congratulations on your new Wrangler! Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Chapman Dodge Chrysler Jeep Ram Scottsdale

December 05, 2022

Amazing dealership, they went above and beyond to make my deal happen. The sales force and finance were awesome. More

by Robertberg007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn
Dec 06, 2022 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Robert Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman Dodge Chrysler Jeep Ram Scottsdale

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