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Chapman Dodge Chrysler Jeep Ram Scottsdale

Scottsdale, AZ

3.5
801 Reviews

3800 N 89th St

Scottsdale, AZ

85251

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Showing 801 reviews

June 27, 2018

Helpful Leo was very helpful and got me in the next day. I had a problem with other dealerships and I will never go any where else now.. Chapman dodge has bee More

by Juicy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Jun 28, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Your review is refreshing to see on a busy hot day in Scottsdale at Chapman Dodge Jeep! Thank you for making our day brighter with your kind words. Darren Gaines Service Manager Chapman CJDR

June 27, 2018

Service Initially a weak customer service experience but after a call from the service manager I am willing to give Chapman Dodge Service Department another c More

by Tripper1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 28, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Steve, I am glad we talked on the phone about these issues. Again, I apologize that we did not communicate as well as we should have. Your vehicle is currently being worked on and will be done asap. We have delays at times and issues that arise but we always want our customers to be as informed and satisfied with our efforts as humanly possible. After our discussion, I feel much better about being your dealer of choice. Our goal is to pick up the ball and move forward to provide the best service and skilled repair for your vehicle. Thank you again for talking with me to make this situation better. Darren Gaines Service Manager Chapman CJDR

June 27, 2018

Another excellent service Have had an on going recall T79 for 6 months without parts. Dave Colwell and his team upon receiving the parts and software from FCA, called and got More

by John Castrogiovanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Mar 26, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your 5-star review. We are happy to see you had such a good experience! Your Friends at Chapman DCJR Scottsdale

June 26, 2018

Great service experience Bee is so nice to deal with, she got me right in and kept in communication the whole time my car was in for service. More

by Rosi D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Barrera
Jun 27, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Bee is amazing! Thank you Rosi for writing this review for her. We appreciate it! Darren Gaines Service Manager Chapman CJDR

June 25, 2018

Dave Colwell got my dead battery replaced in approx 1 hour o Dave Colwell was very professional and helpful. It was a Friday afternoon and my battery was shot. Great experience with him and other service peop More

by Payne, Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Jun 25, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you Al! Dave gets so many reviews I almost think he’s paying everyone. Just Kidding! Thank you for saying such nice things about our service department! Darren Gaines Service Manager Chapman CJDR

June 25, 2018

Service Dave Colwell has been taking care of me for the last 5 years. He did and always does a great job!!! He always goes over the top to get my car in!! More

by Pav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Jun 25, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Pav, Dave and I appreciate your review! He is truly a legend. Darren Gaines Service Manager Chapman CJDR

June 24, 2018

Easy Buying We worked with Shannon Hendon to buy a new Jeep. She was very pleasant and helpful throughout. "No Bull" as they say. Ken was efficient in getting More

by djd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Hendon, sales, Ken Luther finance
Mar 26, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman DCJR Scottsdale

June 24, 2018

Always awesome service. I give all stars because Dave Colwell always goes above and beyond service for me. We have purchased 3 vehicles from Chapman very pleased with Dave a More

by Suesin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Jun 25, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Suesin, Thank you for being a loyal Chapman customer. Dave does a great job and we promise to continue this level of service in the future! Darren Gaines Service Manager Chapman CJDR

June 22, 2018

Quality service Top notch dealership both in sales and service. Dave Colwell was comprehensive and easy to work with on my last visit. I highly recommend them. More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Jun 25, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Satisfied, We are more than satisfied to see your review! Thank you for the recommendation. Darren Gaines Service Manager Chapman CJDR

June 22, 2018

Great experience I had a great experience with Dave Colwell when I brought my van in for service. He is a super friendly guy and very professional. Thanks! More

by MJP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Colwell
Jun 22, 2018 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

MJP, Dave is great! So is your review! Thank you so much! Darren Gaines Service Manager Chapman CJDR

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