Chapman Dodge Chrysler Jeep Ram Scottsdale

Dishonest service writer. Took my 2012 Dodge Caravan in to have a remote starter installed, an alignment, locking gas cap and wiper blades. After keeping my vehicle a day and a Took my 2012 Dodge Caravan in to have a remote starter installed, an alignment, locking gas cap and wiper blades. After keeping my vehicle a day and a half and me finally going over to retrieve it, I was told they did not have the remote starter in stock and would have to order it. The thing that was unbelievable I was charged $390 for an alignment, locking gas cap and wiper blades. Will not be returning to this dealer as I checked alignments at other dealers and found out I was grossly over- charged. More

Chapman lacked attention to details Final Addendum 3/7/19: Chapman via Wyatt Chatburn, Customer Relations Manager, did come through on their resolution plan. I have to give them consid Final Addendum 3/7/19: Chapman via Wyatt Chatburn, Customer Relations Manager, did come through on their resolution plan. I have to give them consideration for the follow-up reach out, empathy in the follow-up and desire to resolve the experience I had with them. I appreciate that they worked to resolve the issues around the paperwork and process problems, but they nonetheless had several issues to resolve and none of those needed to happen in the first place. In light of the resolution efforts, I would allocate a half-star increase on the overall rating if that were possible; buying a car with a dealer should never require so much time and effort on follow-up to make things better. Original Comments ( as noted on 2/18/19): First off the "mandatory" add-ons to a used car (Paint and glass protection-~$700.00-what!?!!? and the Kahu locator/shut-down service -~$300.00-for the dealer to more easily repo the car) in total, costing around the $1,000.00 range are insanity. I paid cash so refused to pay for either of those. I did NOT catch the lousy glass etching charge of $229.00, so I got stuck with that useless charge; shame on me. Also, because paying cash, what do they do? run a credit check to be able to process a car loan should my check bounce; and then they send me a loan DECLINE letter loooong after my check clears (totally dinging my credit score that was at 816 at the time they ran the credit). All for their own protection,with no regard to consequences to their customers, or to the buying experience. Then, they did not realize until 25 days AFTER the purchase date (less than 2.5 weeks before paper plate expires), that the car required emission testing in order to get plates. Thankfully they called and did come to house and take car for the emission test. Then, 3 days before the paper plate is set to expire and with no sign of the permanent plate or title, received a call-back from dealer that plate and title was returned to them. It was titled to an OLD address of mine; TWO houses and 5 years ago! WHY they let this even happen is baffling. To assure the address information is updated correctly, I will get it updated/corrected this myself; I am tired of dealing with the consequences of Chapman's lack of attention. I cannot recommend the dealer - too many paperwork cleanup activities needed after purchase. 2/19/19 UPDATE: (day after posting initial comments on another site) I received the cut-and-paste response from Wyatt Chatburn, Customer Relations Manager at Chapman, on my post. I responded to him and if something during the course of my communications with him warrants a better review, or he goes above and beyond to somehow increase my customer experience there, I will update this post. In his notes to me, he seemed genuine in his response and proposed a resolution. 3/1/19 UPDATE: Wyatt Chatburn, Customer Relations Manager at Chapman, proposed a resolution on 2/19/19 via direct response to my e-mail to him; he was very prompt and appeared very invested in trying to make things better to improve my customer experience with Chapman. Unfortunately, it has been 1.5 weeks and I am still awaiting action on the proposal. In his correspondence to me, he stated he had permission from his GSM to proceed. Please note that I reached out to Wyatt Chatburn again yesterday, 2/28/19, seeking a response on the status of his proposal; unfortunately, I have received no response. More

Brandon rocks! Brandon was the best! I have bought many cars over the years and have never had a better experience. He went above and beyond to get us a smokin’ de Brandon was the best! I have bought many cars over the years and have never had a better experience. He went above and beyond to get us a smokin’ deal on the exact vehicle we wanted. The entire staff was friendly and helpful and the dealership is beautiful! Tons of inventory and if they don’t have it, they can get it and beat any other dealer. Trust me we shopped around and Chapman was the one who came through! Thanks Brandon and team!! More

The lousy services offered I bought and paid cash for my first Jeep Wrangler at Chapman Jeep ., well when it came to oil change time ., I needed a little body ( fender paint) su I bought and paid cash for my first Jeep Wrangler at Chapman Jeep ., well when it came to oil change time ., I needed a little body ( fender paint) supposed to drop of and pick up my loaner ,, Wrong ,,showed got the run around from doug Chapman and his supervisior ,,. Never got the oil changed had to rent my own car and the body shop did thier job ok ,. So I still have 4 oil changes that expire no less in December/2019 that will never happen cause these people lie like a rug to hard to deal with the worst service department l ever dealt with would have given 0 stars if I could have ,. They know how and where to stick it ., More

Great all around experience. Very professional team, got me in and out in a few hours. Even got me better financing than my own credit union approval. Great team. Very professional team, got me in and out in a few hours. Even got me better financing than my own credit union approval. Great team. More

Great experience Went in needing a car quick and Dwayne helped me out in a way that I didnt feel rushed or pushed to pick a car. Got me a car the same day with in my t Went in needing a car quick and Dwayne helped me out in a way that I didnt feel rushed or pushed to pick a car. Got me a car the same day with in my tight budget. Very pleasant experience and extremely happy with my buy! More

Fixed right the first time, every time. I have used Chapman Ram for 5 years now. The new facility is beautiful and comfortable if you plan to wait. When your service is completed the vehic I have used Chapman Ram for 5 years now. The new facility is beautiful and comfortable if you plan to wait. When your service is completed the vehicle is washed, just like at high end dealerships. I would recommend Dan for a service advisor. He crawled under my truck and fixed it in the drive up lane once, no charge. He has a racing background and knows cars inside and out. I cannot say enough about him. More

Great customer service Customer service is top notch and Bill was great with communication throughout the entire process. I will continue to use Chapman Dodge service center Customer service is top notch and Bill was great with communication throughout the entire process. I will continue to use Chapman Dodge service center for my vehicle repairs More

Excellent Service 2014 Ram 3500. Have had Chapman service this truck since new. Service advisers have been well trained and follow up. Excellent diesel engine service. 2014 Ram 3500. Have had Chapman service this truck since new. Service advisers have been well trained and follow up. Excellent diesel engine service. Problem found and corrected. More

I have now received great follow from Bill Wardingley I first went to the Chapman dealership after visiting another near the Scottsdale and the service advisor did not seem to know anything about mechanic I first went to the Chapman dealership after visiting another near the Scottsdale and the service advisor did not seem to know anything about mechanical issues, just absolute garbage came out of his mouth. I was referred to Chapman Scottsdale and spoke to Dave Colwell who has since retired and he was very attentive and gave good precise answers to all my questions. I had service and front differential repairs done and was very satisfied. A few months later I made an appointment for a simple oil change, arrived slightly early and was directed to another service adviser since Dave had retired, what a disaster. I finally got my vehicle back almost 2 hours later, (yes a simple oil change). I complained about the time and was told someone would contact me, now 3 1/2 months later and still no contact. I contacted Chapman about 2 weeks ago and requested some pricing on 4 wheel drive service, front and rear diff oil change and transfer case oil change and spoke to another service advisor (Blaine) who just answered my questions with "nup" for no and "yep" for yes (not very professional) and was told he would get back to me, Still waiting!. Dave Codwell was certainly a loss for Chapman. Where to go next I have been back to Chapman Jeep after being put in contact with Bill Wardingley, he was knowledgeable and spoke on straight terms which is appreciated. Had 4 wheel drive service done along with the transmission service. All went well so I am revising my review. More