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Chapman Dodge Chrysler Jeep RAM of Yuma
Yuma, AZ
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 141 reviews
January 03, 2025
No one knows how to dial a phone. Ordered the parts. Was supposed to be in Dec. 26th. Showed up for appointment. Was told we didn't have one. Waited an hour and a half to be told al Ordered the parts. Was supposed to be in Dec. 26th. Showed up for appointment. Was told we didn't have one. Waited an hour and a half to be told all the parts weren't in. Was waiting on one spring. Said would be in by Dec 30th. Called them because they call us. Was told it was still in transit. Talked to the manager Ken. He did call back. They lost the spring. Jan.2 I again had to call them. I got Oh your Spring came in. Parts couldn't transfer to service. Called Shelley to make appointment. Let her know it has to be by January 5. Made an appointment for Jan 3. At 7 AM. I was told she was busy and didn't have time to talk to me other than making appointment. Left a message for Ken no reply. Did get a call to confirm appt. No guarantee when they will start on it. Hopefully tomorrow will not be a nightmare. A big nightmare. Love our Jeep but will probably buy a Bronco. More
by dkfosterdogmom
Employees Worked With
Shelley
September 21, 2024
Amateur Service department. 3 1/2 weeks for an 8 hour repair. $1800 Hertz car rental later and daily phone calls . I called on Saturday to see if my car was ready, nobody calle 3 1/2 weeks for an 8 hour repair. $1800 Hertz car rental later and daily phone calls . I called on Saturday to see if my car was ready, nobody called me, Ken, believes this is reasonable care. This is best Jeep service available in Yuma. I have visited this store 3 times and 3 times a very poor impression. There is no oversight. I want to drive a jeep. I work in a large environment and we have a countdown at work when my Jeep will be ready as a few of the group just gave up on jeeps and traded theirs in for other vehicles. Save yourself the agony. More
by Rh
Employees Worked With
Service
December 10, 2023
great customer service all they need is to give loner cars to the If you have that car more than 3 hours cars to the If you have that car more than 3 hours More
by aaplanes50
Employees Worked With
Rob Keppeler, Victor Cerda, Johnny Quintero, Marco Roldan, Bobby Miller, Ivan Lardin, Dario Reyna, Russel Lopez, admin admin
June 29, 2023
Henry gave me some of the best service that I ever had at a very clean, well organized dealership. He and Hienz got me in and out very quickly! They even got me a discount! Also a big shout out to Ken! Defi a very clean, well organized dealership. He and Hienz got me in and out very quickly! They even got me a discount! Also a big shout out to Ken! Definitely the nicest dealership in Yuma! More
by 48dooley53
Employees Worked With
Henry, Hienz, ken,
May 24, 2023
We are on fixed income and had payed 3k on a repair on our van. We maybe got 300 miles out of it after the repair. We are now sitting along 95 in 100 degree weather after the van puked. DO NOT TAKE YOUR V our van. We maybe got 300 miles out of it after the repair. We are now sitting along 95 in 100 degree weather after the van puked. DO NOT TAKE YOUR VEHICLE THERE TO BE REPAIRED. More
by irondan10
Employees Worked With
Service department
April 09, 2023
Henry has great customer service. He explained everything with great detail. I walked out of the dealership for the first time with peace of mind. I felt that Henry wasn’t rushing me He explained everything with great detail. I walked out of the dealership for the first time with peace of mind. I felt that Henry wasn’t rushing me and truly showed he cared to help. Henry will be my service advisor from now on More
by Sleon811
Employees Worked With
Enrique Henry Real
April 04, 2023
This dealership has some of the best service I’ve had. My truck needed service and Enrique Henry Real treated me quickly, professionally and kept me informed at every step of the service. Great work to ev My truck needed service and Enrique Henry Real treated me quickly, professionally and kept me informed at every step of the service. Great work to everyone at the dealership. If you go here you won’t regret your decision. More
by kennymartinez1
Employees Worked With
Enrique Henry Real
