Chapman Chrysler Jeep

Service than purchase I originally went in for service on my vehicle. The service department was incredibly rude to me and has been since I purchased my vehicle in May of 2 I originally went in for service on my vehicle. The service department was incredibly rude to me and has been since I purchased my vehicle in May of 2014. I will never deal with Roy or Derek again! I was so upset with my treatment that I went inside to speak to a manager. I was politely greeted by Lawrence Ennis who introduced me to the awesome Ed Folley and then Dan Seaver! I was seriously ready to leave the dealership and tell everyone what a horrible experience I had BUT, it was just the opposite. Because of the 3 amazing men I listed above I am in a brand new car and they made it happen! Chapman definitely earned my business back and I will refer everyone to the 3 of you! Thank you!! More

Warranty Service Repair The Service Advisors were very professional and courteous. They kept me informed of the progress on my vehicle's power window repairs and parts that The Service Advisors were very professional and courteous. They kept me informed of the progress on my vehicle's power window repairs and parts that needed to be ordered and replaced. The loaner car kept me on my busy schedule until I got my car back. More

Repair of cracked bushing Excellent work done as usual it was completed 2 days ahead of schedule. Vince Thompson is the best service rep. I've been dealing with him for almost Excellent work done as usual it was completed 2 days ahead of schedule. Vince Thompson is the best service rep. I've been dealing with him for almost 13 years More

Labor Day Scam! Jeep Dealership SCAM neighbors in Henderson ! with Labor Day and Fake Win Prize. I have photos and video. I won a $ 50 Gift Card and I got a coupon Jeep Dealership SCAM neighbors in Henderson ! with Labor Day and Fake Win Prize. I have photos and video. I won a $ 50 Gift Card and I got a coupon for Jeep maintenance. My car is Kia 2016. The manager is annoying when I claim. Have no shame. An employee who gets paid to fool people, with dyed dirty blond hair, drees as clown without knowledge of using a computer. Typing 1 word every 2 minutes. A lot of people from the Henderson neiborhood claiming the Prizes and Jeep Dealership employees applauding. They don't realize they are in violation. Flags of what they offer nothing to do with the Prize giving. More

Cory, our salesman, was friendly and helpful! The reason for the five stars is the quality of the salesman. Cory spent a lot of time with us on the busiest weekend of the year and maintained a po The reason for the five stars is the quality of the salesman. Cory spent a lot of time with us on the busiest weekend of the year and maintained a positive, professional and friendly attitude. Although we ended up purchasing a Cherokee, Cory took us off road when we wanted to test drive the Wrangler, he wanted us to see the capability of the vehicle. More

Delighted with the service. I went in very concerned with an issue that I was having with my 2015 Trail hawk. The service writer Virgil was very patient with me, being that I had I went in very concerned with an issue that I was having with my 2015 Trail hawk. The service writer Virgil was very patient with me, being that I had no idea what was going on with my jeep and he took care of my son and I right away. Thank you Chapman and Virgil for your exceptional service. More

Idiot sales manager Went to purchase a jeep renegade, idiot claims all cost over $28k, he's the one that orders and knows the cost, lol. I went elsewhere and got mine for Went to purchase a jeep renegade, idiot claims all cost over $28k, he's the one that orders and knows the cost, lol. I went elsewhere and got mine for less than $20k, just what I wanted. With service like his I'm not sure how they stay in business. Would ever return to that "s-t hole place". To the sales manager, remember me now idiot! More

Troublesome, EXCEPT for the salesman We had an appointment to test drive a specific car on Thursday. It would have been Wednesday, but the gentleman we were doing business with over the p We had an appointment to test drive a specific car on Thursday. It would have been Wednesday, but the gentleman we were doing business with over the phone was off on Wednesday. It's important to mention here that we traveled nearly 100 miles, by bus, because we had sold our vehicle the preceding day. We called to let our salesman know that we were on our way. Dealing with Chapman was a fiasco. When we called in some moron told us that Corey wasn't in on Thursday; that's when it started to go south. When we arrived at Chapman and meeting Corey, we told him of our experience. It's important to note here that our salesman is also a Sales Manager. How could other sales people not know when the Sales Manager was in or not? Here's the kicker. The vehicle that we were scheduled to test drive was no longer on the lot; during Corey's day off it had been moved to the auction lot because it had a broken windshield and the front right quarter panel had a huge dent. Corey drove us to the auction and we emphatically declined that car. As a result, we decided to buy the vehicle the we had been riding around in, 2013 Chevy Cruze. 27,000 miles and loaded. We had a set figure that we were willing to pay, no more. Corey did everything imaginable to get us that price, including a lower percentage rate and more months, than the pre approved loan we came in with. Yes, there was some extensive waiting, but it was ALL worth it. Corey Brewer is an amazing salesman. He's young, yet understands professionalism. He's fun, smart. All sales people should emulate his style. It's obvious that he loves his career. Point 3. I would ONLY recommend this dealership if new customers would be doing business with Corey Brewer. Before we left, we made a point to speak with the General Sales Manager, Mr. Lawrence Ennis. More