Chapman Chevrolet

Oil Change - Lacking Customer Service I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked. ‘Horrible’ is the only word that can describe the type of service that I received when I took my Tahoe in for an oil/filter change on 02/17/2020. I dropped my vehicle off at 12:30p for a 1:00p appointment. At 2:37p I received an automated text from Robbie Sedain indicating that after the initial inspection, Chapman recommended additional services be completed but an ‘in-depth’ inspection was needed; I approved the additional ‘in-depth’ inspection costing $79. Starting at 3:45p, I attempted, by multiple phone calls and text messages, to contact Robbie for an update; to no avail. The status URL provided to me, even today, indicated that my truck was being inspected. When I went outside to locate Robbie or anyone who could assist me, I saw my truck parked in the parking lot. After calling the main number, Robbie then sent Sergio Molinar to tell me additional, extensive work was needed and they have to keep my truck overnight. What additional work? The $79 inspection was never done. Why wasn’t I told this information earlier by my service advisor, Robbie? She never spoke to me until I insisted on them giving me my keys so that I could leave. More

Emily Higuera and Stephanie Cantu are Awesome !Price was Emily Higuera and Stephanie Cantu are Awesome ! Price was exactly as quoted . These Girls really want your business and do what they can to make sure Emily Higuera and Stephanie Cantu are Awesome ! Price was exactly as quoted . These Girls really want your business and do what they can to make sure your happy ! I love my 2020 Camaro SS, I'll refer all my friends and family . I was done with the sales process in a very quick time . This is the third vehicle my family has bought there and I still have my 2001 Silverado as well. It’s refreshing when you deal with folks that are fair and honest ! More

Worst used sales This used dept is close to the worst I’ve ever seen. Nope it is the worst. Bought a used Jeep Wrangler from Ro, which said this unit would be gone th This used dept is close to the worst I’ve ever seen. Nope it is the worst. Bought a used Jeep Wrangler from Ro, which said this unit would be gone through, and would be cleaned, windshield was replaced and leaked after they replaced it. No detailing done. Dirty delivery and then through keys at me and wandered why I wouldn’t shake his hand. Used car dept manager great but very mislead by his working staff. His crew should not be trusted. Isidro Montoya is a liar. More

A breathe of fresh air Brian Young was outstanding!! Thank you Brian for being so genuinely kind and forthcoming with me during the couple of days we worked on getting me a Brian Young was outstanding!! Thank you Brian for being so genuinely kind and forthcoming with me during the couple of days we worked on getting me a new car. It's very reassuring that I was able to go through the car buying experience and deal with such a knowledgeable and respectful salesman. I have been to a few car dealerships, some bigger and newer and wasn't treated with half of the care I received from Brian in the last two days. Also, Paul in finance was very professional and has a great attitude. Thanks again Chapman Chevrolet! More

Cannot seem to get anyone in service to schedule a repair Purchased a vehicle six weeks ago, needs a small repair, no one has even bothered to get it scheduled in spite of repeated attempts. Worst customer s Purchased a vehicle six weeks ago, needs a small repair, no one has even bothered to get it scheduled in spite of repeated attempts. Worst customer service ever. The actual purchase was very smooth and the salesman was very kind. He’s also the only person that has gotten back with me on anything. Even he does not seem to be able to get this small repair scheduled. Will never shop there again. More

Lied to Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle wi Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle with certain features. I found it here, and the price was acceptable, so I drove down to the location didn't ever test drive the vehicle (it had 8 miles on it) and purchased it. I probably spent a total of 45 minutes in the dealership and spent 60k. A few miles down the road after leaving the dealership my tire pressure light came on. I called my sales rep and informed them. I was assured not to worry, that it was a new vehicle and that it would be covered under warranty. I asked if it would be ok to continue to drive or if I needed to turn around. I was told it was up to me, and that no damage can come from driving with the tire pressure light on. I live an hour + from dealership and this vehicle is the primary for my wife so scheduling a time to bring this in wasn't a big concern of mine. Yesterday the 4th of Nov 2019m I scheduled to bring in the vehicle for an oil change and to have the tire pressure light issue looked at. I immediately was told that the quick oil dept was overbooked and that it would take a couple hours. So, I waited... After the oil change I was told that the quick lube dept can't do my request to have the tire pressure issue looked into and that I needed to take it to the main service dept. So, I drove around the parking lot to the main service dept. They told me that the quick lube dept can do that and to take it back there. So, I drove back and informed them what I was told. They said ok, we'll figure this out between the two departments but not to worry because it's a new vehicle any service would be covered under the warranty. So I waited.... Two and a half more hours. A manager came out and asked if I had switched wheels, which my reply was no. I was told that there wasn't a sensor in my tires and that someone had taken them out prior to me purchasing the vehicle and they needed to talk to the sales dept to figure out who is going to pay. At this point, I told the manager, well let's just get it done. I'll pay for it and talk to sales about getting reimbursed. You have the vehicle, it needs to be done, I received the vehicle in this condition you can talk to sales while they are putting on the sensors. 20 minutes later I am informed that they don't have the sensor and have to order them from CA, and they would be here the next day. So, I left for home after over 5 hours of waiting. Today the 5th of Nov, 2019 I received a call from Garrett Barlow the employee who helped me yesterday informing me that the part was in. I let Mr Barlow know that I live an hour away and if I was going to have to pay for I would just assume do it at a place near my house, so I inquired, if he had talked to the sales dept and gotten issue of who is going to pay figured out, to which he replied, "we have it figured out, the sales dept has ok'd it." So I drove an hour + back to Chapman Chevrolet and drop of the vehicle and walk across the street to eat a late breakfast. I get a call about 5 min after leaving from Mr. Barlow saying, "there was a miscommunication from my manager and the sales department you are going to have to pay for the sensors." I was lied to. I make mistakes, and don't by an means hold those that I do business with to be perfect. If a mistake happens, own it and make things right the best you can. I however will not spend money with dishonest people or businesses. I informed Mr. Barlow that I would not be requiring his company to do this service for me. I walked across the street to pick up my vehicle and make the hour + drive home. When I get in front of Mr. Barlow I am informed that I need to pay nearly $60 for a "diag fee". I just smiled and pulled out my card. I was given a credit card receipt but no invoice. I asked for a copy of invoice for the "diag fee"... And I was given another copy of oil change from the day before with no mention of a "diag fee" I don't even know what that is. Don't lie to customers. More

Once you've written the check...you're on your own! Everyone was pretty nice to work with UNTIL...they had my signature and money. Then they couldn't have cared less about me. You would think that aft Everyone was pretty nice to work with UNTIL...they had my signature and money. Then they couldn't have cared less about me. You would think that after spending over $30,000 at their dealership, they could at the very least be available to open the door and say thanks...good-bye...appreciate your business, get lost...SOMETHING. Instead they all scattered like cockroaches in the light looking for anything that might make them look busy. The deal I got wasn't so great that I couldn't have gotten it at any other dealership in town. Had I known this was going to be the way I was treated after the sale, I would've gone somewhere else. Oh, and don't believe anything they tell you if they don't write it down...on their "Official" paper. Apparently the finance guys aren't "allowed" to tell you anything except that you're stupid if you don't buy their extended warranties. They also will tell you that they will shop rates when the banks are open (it was a weekend) but don't bet on it. So far, I like the vehicle but can't say I'd recommend this place to anyone. Their biggest concern was that I expected them to give me more than one key to the car after the "wrong" person promised me they would. Apparently that one key would have put Chapman into bankruptcy. Although nobody at the dealership even acknowledged me when I drove off the lot, they'll probably figure out who I am from this review. Treat people better, and you just might get repeat customers. I hope I don't have any problems with the vehicle since it's pretty obvious that they won't be there to help me out if I do! More

Worst Customer Service Ever Eight days after driving my Tahoe with 30,000 miles on it off the lot the battery died. I get it batteries die. I got the run around on the warranty b Eight days after driving my Tahoe with 30,000 miles on it off the lot the battery died. I get it batteries die. I got the run around on the warranty because the paper work hadn't been submitted correctly. Finally made it to the dealer 45 min. from home to sit and wait THREE HOURS for them to replace the battery. While I sat there waiting they intentionally helped 4 customers that came in after me with no appointment. They also told a customer that was also there for his battery that he needed to take his car back home (40 miles from the dealership) and let the battery die AGAIN and jump start the car AGAIN on Monday since they are closed Sunday and bring it back in so they could retest it???? Such horrible customer service-the look on that poor mans face when he left. In the same breath they told a customer that his battery was only testing at 54% so if he could wait a few extra min. they would just replace it for him so he wouldn't have to come back in a few days when it died. It would have been awesome if they would have tested mine before they sold it to me too. Maybe they could have just replaced that poor mans battery too. But nope he will have to jump start it on Monday and drive back down there and sit and wait another 2 hours. Take your business elsewhere. More

Not happy We bought a 2019 Malibu, CASH DEAL, mid June 2019. Yesterday we received a letter from Chapman dated July 9, 2019 saying 'we are sorry to advise you We bought a 2019 Malibu, CASH DEAL, mid June 2019. Yesterday we received a letter from Chapman dated July 9, 2019 saying 'we are sorry to advise you that we cannot provide credit to you at this time.' This would be funny if it wasn't so insulting. I called Chapman and was told by the lady answering the phone that the city required this letter be sent out to everyone. ........ Sorry but I think that is xx. I'll find another dealership to buy out next new car from ....... next year More

DON'T BUY A USED CAR FROM THIS DEALERSHIP We bought a used car from this dealership and less than 2 months after we bought the car the air conditioner had a quirk that switched to heater inste We bought a used car from this dealership and less than 2 months after we bought the car the air conditioner had a quirk that switched to heater instead of cooling. When we took it in - they wanted $700.00 for things that the car didn't even need such as tubes and things that leaked (the car was not leaking). We were told the car had a 20 pt check b4 we bought it. Our friend was charged $300.00 for a battery also we found out the week b4.. It took 2 days for them to tell us all this. Greg also told us he called and left a message which we did not get. Very dissatisfied and would return the car now if we could. More