Chapman BMW Chandler

Very professional, on time and updated with service good price, thanks for great attention to detail and customer service. He is been upfront and honest. price, thanks for great attention to detail and customer service. He is been upfront and honest. More

I had a PrePurchase Inspection done and they told me it was in excellent condtion. Well it is not. Battery keeps going dead, lots of battery acid under the battery, rust and a lot more things. I am very was in excellent condtion. Well it is not. Battery keeps going dead, lots of battery acid under the battery, rust and a lot more things. I am very disappointed in their thoroughness. I depended on them to let me know the car was OK to purchase since I am out of state. More

BMW Is The Ultimate Driving Machine!Chapman BMW Chandler BMW Is The Ultimate Driving Machine! Chapman BMW Chandler Is The Ultimate BMW Dealership! Tony DiSalvo Is The Ultimate BMW Service Advisor! CHAPM BMW Is The Ultimate Driving Machine! Chapman BMW Chandler Is The Ultimate BMW Dealership! Tony DiSalvo Is The Ultimate BMW Service Advisor! CHAPMAN BMW CHANDLER ROCKS!!! More

Back story... In 2017 I purchased a 2017 540i but got horrible service from the service depart . For 3 yes I said I had a coolant problem and after 3 yrs they find a coolant problem. The mechanics are no horrible service from the service depart . For 3 yes I said I had a coolant problem and after 3 yrs they find a coolant problem. The mechanics are not good and whole front line service depart. Are horrible. So now I wonder if they are even fixing my issues. My thoughts were right I got an oil change and 30days later my oil light came on saying “I need a quart of oil”. Walmart mechanics can do a better job of changing oil!! Maybe I should go there !! Maybe they don’t like my car 2017-540i?? The friendliness is a cover up “lies”!! More

Tony DiSalvo is an excellent service manager and ensures that his consumers are taken care of. From the time that I pulled up until the time I left the entire team was great. I was immediately greeted, plas that his consumers are taken care of. From the time that I pulled up until the time I left the entire team was great. I was immediately greeted, plastic protective covers were applied to my seats, floors and steering wheel and when my car was returned it washed and vacuumed. Tony kept me informed at every step of the way. He consulted the warranty company verify which services were covered to ensure I got the most for my money. More

Bobby was fantastic! Will definitely keep him in mind when we buy our next BMW. He listened to our concerns and put no pressure on our family! when we buy our next BMW. He listened to our concerns and put no pressure on our family! More

Easiest car buying experience ever! Loc was awesome, had everything ready ahead of time, had my new truck ready to go. Very little paper work. No hassle. Farris in finance was very straight forward as well. everything ready ahead of time, had my new truck ready to go. Very little paper work. No hassle. Farris in finance was very straight forward as well. Would highly recommend this dealership!! They went the extra mile. More

**** Warning****Beware****Stop****Do not buy anything from this horrific dealer, they are very good at lying, they even lie in CarFax. This car dealer is the Death Valley for unsuspecting customers whos from this horrific dealer, they are very good at lying, they even lie in CarFax. This car dealer is the Death Valley for unsuspecting customers whose souls are too naive for these sophisticated wolves. So you think you know every thing before you meet them ? you're wrong, these crooks cheated hundreds of people every day, tens of thousand victims every month....they are good at it, you are no match for them, you will be easy prey just like me. I came here to buy a Mercedes S63 AMG, the car looks real nice, but remember what your mom told you * Don't buy the book for its cover * Heck...I forgot. Instead I trusted them for their promises. I tested drive the car on a heavy rainy day that lasted for 5 minutes. I went home. Next day, they called me to come back, they'd give me a very good deal. I went back to the trap unknowingly. They assured me that everything is good, I don't need to do anymore test drive, every safety issues also were taken care of. Ron, the Salesman said. I also asked him about the second key, he said don't worry....he got it...... I drove the car home, problems started right away. first, the radiator fan noise, it almost fell out from the engine, I checked it saw the clips to secured the fan were not fitted in properly. Then I noticed the steering wheel is getting stiff, then I heard the idling engine sounds very rough, kinda shaky... I took a video with sound and sent it to them, I asked them please let me return the car, I only had it for 1 day..... They replied NO......I asked the manager, he said NO. I checked the CarFax repair records with 2 other Mercedes car dealers, they said, they don't have such repair records with this car. CarFax also stated engine belts replaced ,this is a lie, belts look very old with cracks, CarFax stated engine was detailed, this is another lie, engine looked very dirty with grease and dirt caked in layers, CarFax stated Steering wheel pump replaced, this is another lie, pump looks old and still have problem. ABC system broke, no air struts, Sunroof broke, won't open, or close ....Lying in CarFax is a punishable crime. The people at Chapman BMW of Chandler are very deceptive, they make a dishonest living out of innocent victims, they hide all major issues in those cars they're selling, this misrepresentation is also a punishable CRIME. The manager name is Steve Boyle had been in hiding, One last advice for potential customers...Keep your hard earned money away from these thieves, they will have no mercy for you, they will outsmart you. More

Called for a Ford, They wanted me to finance a BMW I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen said it was the final no hassle price. However I kept on receiving emails stating "thanks for your interst in the BMW, lets talk finance. WHy dont you come down and drive a BMW and lets find the right "ultimate driving machine for you". In other words...the salesmen NEVER tried to call to understand my needs. Its a simple "qualifying" the customer. i am purchasing many vehicles for a fleet for Turo yet somehow he thought I wanted to finance a BMW. Lesson for your sales person...dont copy and past emails that sound like someone else wrote it and it was intended to not be personal. You lost the sale and future sales as I am a heavy car buyer. All because you thought I wanted to finance a 3 series...when there was never mention of any of that. More

Truly the best car sales experience Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough. More