Chapman BMW Chandler

Jeff was extremely friendly and knowledgable. He took as long as we needed and explained every button in my "new to me" car. The purchase process was quick and, dare I say, FUN! I adore my certified preown long as we needed and explained every button in my "new to me" car. The purchase process was quick and, dare I say, FUN! I adore my certified preowned BMW and intend to be a lifetime customer!!! More

Our intent was to make an appointment for our leased BMW. We have had great repair and maintenance service compared to Escondido. We were just looking at the new BMWs and got sold on trading our lease and We have had great repair and maintenance service compared to Escondido. We were just looking at the new BMWs and got sold on trading our lease and buying the 2011 X5. We looked and drove the X5. Once I decided to buy the X5, the process was pretty quick. I am very happy with my purchase. Thanks! More

We came to your Dealership after a visit to BMW No. Scottsdale (where we had 5 transactions in the last 4 years). We were unhappy with the attitude and lack of information and interest from the salespe Scottsdale (where we had 5 transactions in the last 4 years). We were unhappy with the attitude and lack of information and interest from the salesperson in answering our questions. Basically we were dismissed. We left with the thought "never again". On our way home we decided to give Chapman a try (you service both our cars) and to just "look" at the options available to us at the end of our 2007 X5 lease. After spending some time with J.J. and having him explain programs (not done by the other Dealer) and availability (we were told there were very few 2010's available by the other Dealer),we decided to turn in our vehicle and BUY a new car with J.J. He is extremely professional, knows his product line and is a pleasure to do business with. We are thinking about trading in our other BMW and doing this again with you guys! Cars are cars-some are good-some come from the factory-not so good. It's the people who make the business work. J.J. Garcia is a valuable employee and he has our business! More

We had only planned on test driving the 535i, but the salesman was so convincing and helpful that we made the deal. He made us feel like we were getting a good deal and the car was fantastic. The deale salesman was so convincing and helpful that we made the deal. He made us feel like we were getting a good deal and the car was fantastic. The dealership is close by and the facilities and service departments look great. The finance rate was low so that helped the payments to stay reasonable. I guess that says it all. More

KARL, Megan and Vincent, they are very helpfull and fair; that reason why I rate they are great. Two weeks ago my wife and I came to your place too, but Mr.Rene didn't want to show us some car or help to loo that reason why I rate they are great. Two weeks ago my wife and I came to your place too, but Mr.Rene didn't want to show us some car or help to look what we want. Saleman can't treat people because their outside look... I hope your place have all great team. More

Karl is the only sales guy we would use in the future. This is the 2nd car we have brought from him. He is the greatest! He is honest and mature in his sales pitch. we would recomend from to all of our fr This is the 2nd car we have brought from him. He is the greatest! He is honest and mature in his sales pitch. we would recomend from to all of our friends. He is very acknolegable about cars and we trust his opinion. More

I really enjoyed my experience at Chapman BMW. Everyone was very friendly and was willing to work with me and did everything possible to give me what I asked for, without being pushy or overbearing. Ter was very friendly and was willing to work with me and did everything possible to give me what I asked for, without being pushy or overbearing. Terres was an excellent salesperson; she was also very, very friendly, energetic and did everything she could think of to exceed my expectations and give me what I wanted. I am very glad I purchased the vehicle that I did. The price of the vehicle was higher than what I wanted to pay, but the vehicle is worth the price based on what it provides. Thanks! More

Terres was great! Great attitude! Very positive! She was straight forward and "whitepapered" the value of purchasing a BMW as opposed to other car manufacturers and specifically her dealership. She st was straight forward and "whitepapered" the value of purchasing a BMW as opposed to other car manufacturers and specifically her dealership. She stands head and shoulders above other sales persons. I visited Terres first and then visited another BMW dealership. No comparison. The other dealership/salesperson lost the sale within 3 minutes of sitting down to discuss price. More

Mr Yang, Beginnig 4-16, we began conversations with your Mr Yang, Beginnig 4-16, we began conversations with your internet sales rep, Giuseppe Ferranra about an interest in a Mercedes SLK and CLK which your Mr Yang, Beginnig 4-16, we began conversations with your internet sales rep, Giuseppe Ferranra about an interest in a Mercedes SLK and CLK which your had in stock. after various emails, we set an appt to meet and view the cars on Monday, April 26. The cars were to be delivered to your auto mall location and the meeting was to be between 9 and 9:30. We drove up from Tucson only to find he was not there nor were the cars. Your staff was very good about trying to help us and locate both cars and Mr. Ferranra. Don King stepped in and really saved the deal. We ended up purchasing the SLK due to him. Had it not been for his wonderful salesmanship, we would have left. Our rating reflects both of the experiences. We are very pleased with the car and with our dealing wiht Mr. King, but disappointed with Mr. Ferranra and his followthrough concening this transaction. Sincerly, Bette and Steve Ray More

This is the 4th vehicle purchased from this dealership. This is the 4th vehicle purchased from this dealership. Brand loyalty and a good relationship with salesman brought me back, and sealed this deal. Bu This is the 4th vehicle purchased from this dealership. Brand loyalty and a good relationship with salesman brought me back, and sealed this deal. But financing was not competitive with other brands, and I will definately consider other brands when looking for new cars in the future. More