Chapman BMW Chandler

Jeff provide great service providing multiple options to evaluate the various purchasing and trade in proposals. We were able to return our leased car trade in another and maintain within our established bu evaluate the various purchasing and trade in proposals. We were able to return our leased car trade in another and maintain within our established budget. Jeff wqas very conscience of our needs. We got what was needed from Jeff and purdchased the new 328i vehicle. David More

I was extremely impressed with the assistance I received from Ryan. He was very thorough in going over the capabilities of the vehicle. He was not pushy. I was also impressed with Megan Varon. The Navigatio from Ryan. He was very thorough in going over the capabilities of the vehicle. He was not pushy. I was also impressed with Megan Varon. The Navigation on my vehicle did not work initially, but Ryan gave me a loaner vehicle. My Vehicle was ready by 3:00pm the next day. More

We were in the area to check out vehicles at Audi. We couldn't get anyone to help us over there so we walked across the street to Chapman BMW. Right when we got there, Bruce offered to help us. He showe couldn't get anyone to help us over there so we walked across the street to Chapman BMW. Right when we got there, Bruce offered to help us. He showed us some great cars and really helped us get into the car we wanted. We weren't really expecting to buy that day but with Bruce's help we were able to. He is very friendly and really knows his stuff. I dont think we will be going anywhere but Chapman BMW for our vehicles from now on. More

since the first internet encounter, David and the manager for sales were extraordinarily professional and helpful. The overall experience with all the staff interacting with me and making the sale possible w for sales were extraordinarily professional and helpful. The overall experience with all the staff interacting with me and making the sale possible was superior to any other encounter we had for the purpose of buying a car. I honestly believe that I will call you guys first for any future car, possibly a BMW for myself. More

If BMW is the ultimate driving machine, then Terres is the ultimate sales associate. I received service beyond my expectations. Terres had my car ready and took care of every detail making this purchase the ultimate sales associate. I received service beyond my expectations. Terres had my car ready and took care of every detail making this purchase painless! I even drove almost 900 miles total because I had faith in Terres from the first contact by phone. She took care of my every need. And, Rich (Terres' boss) sorry, I don't know his last name was awesome. I got an incredible interest rate on my purchase and was ecstatic to not have to pay a ton of finance fees in order to drive the car of my dreams. Thank you, Rich!!! And, Cheryl in finance was quick and precise with arranging the paperwork getting me in and out from start to finish in a very short period of time. I would highly recommend purchasing your next BMW from this dealership. They treat you like a person!! (Which is rare these days.) More

Both were very informative, friendly, and professional. Don went above and beyond answering all of my questions. He didn't beat around the bush. He gave me the facts and he was honest and straight forward. Don went above and beyond answering all of my questions. He didn't beat around the bush. He gave me the facts and he was honest and straight forward. I didn’t feel pressured at all. I would definitely do business with him again. More

My entire Chapman BMW experience was great because of two words Jeff Carlo. I live in North Scottsdale and have leased my last two BMW automobiles from Jeff who is always consistently professional,knowledgea words Jeff Carlo. I live in North Scottsdale and have leased my last two BMW automobiles from Jeff who is always consistently professional,knowledgeable and a genuine gentleman. He went above and beyond in every aspect of my car buying experience in representing Chapman BMW. He really cares about his customers and maintains an excellent relationship because of great follow up and attention to detail. Jeff was excited about my new BMW 328i convertiable as much as I was. I will be back for all future purchases or leases and will highly recommend Jeff Carlo to associates, friends and family. My son has already decided to call Jeff in the next several months for his next BMW. Peter Cosic More

Any business is only as good as its people and my sales advisor, Renate Steinbach, is truly the best. I trade cars often and usually the sales experience is unmemorable at best. After working with Rena advisor, Renate Steinbach, is truly the best. I trade cars often and usually the sales experience is unmemorable at best. After working with Renate, the test drives, picking out the options, the order process, picking up my new car and the follow up after my purchase, there is no way I can express what a great experience I had. Renate is extremely knowledgeable, very professional and sincerely cares about you and your purchase. She went out of her way to make sure from start to finish I had the best buying experience and chose the perfect car. Renate does what she says, follows up when she’s supposed to and knows how to get things done. A rarity in the world today. I will go out of my way to make sure I purchase my next car from Renate and would recommend her to anyone looking for a great car buying experience. She will make your purchase a fond memory as well. Chad Tucker More

Tim made sure I was happy from the start. We did not have to negociate at all. He came out from the start with a quote I liked. I was happy that the overall process didnt take a lot of time. I will r have to negociate at all. He came out from the start with a quote I liked. I was happy that the overall process didnt take a lot of time. I will recommend Champman to others. Thank you, Derek Trammell More

I've worked with Rich on many occasions, and have purchased a half dozen cars from Chapman BMW over the years based on Rich's stewardship. From other entries shared on this site about this dealers purchased a half dozen cars from Chapman BMW over the years based on Rich's stewardship. From other entries shared on this site about this dealership, I can easily add a positive contribution. There's something in the water there at the new building in Chandler. People I've met with are friendly, professional and accommodating. For my wife and I, we have always been treated with respect as consumers. I'm one of those anal BMW owners (I now have three in my garage) that knows BMW model information and simply have it reinforced from exchanges with Rich. His BMW knowledge is A+ with this buyer. Quick story. I had a cherry Chevy SUV that I traded in for a new X3 from Rich. I'll never forget his feedback from the vehicle appraiser when in disbelief about how clean my trade-in was. The appraiser couldn't believe the vehicle wasn't repainted. Rich simply told the appraiser "this guy ALWAYS takes great care of his vehicles". Now that...is respect for the customer. Being persnickety at times about details, Rich is always there (when he can be) to answer the questions and work through issues. His communication is direct, timely and reinforcing to support a less intimidating buying event. Long story short there are no issues with his oversight. Guess that's why I keep coming back to Chapman BMW. Thanks Rich ! More