Chapman BMW Chandler

Jeff Carlo has always been extremely helpful, courteous and provided overall great customer service in the 3 years I've been working with him. I recently came to the dealership as my current BMW 335i leas and provided overall great customer service in the 3 years I've been working with him. I recently came to the dealership as my current BMW 335i lease only had a few months left until I turned it in. With Jeff's help we started looking at what options I had based on a few models I had researched previously. Under a completely pressure free environment I found a vehicle that I wanted and Jeff helped me execute its purchase. I'm now a proud owner of a certified 2008 BMW 550i and I can't be more excited. More

This deal was made in a matter of 20 minutes from the time I first contacted Chapman over the internet. From email to the phone call, I was pleased with the time from which I did not have to waste any t time I first contacted Chapman over the internet. From email to the phone call, I was pleased with the time from which I did not have to waste any time negotiating. Most of all the had the vehicle with the options I wanted. If I had to make recommendations to any other dealerships is to have all color combos as possible with more of the middle priced models. I found either low end to high end to choose. I looked for about 4 weeks. More

This was the most pleasant car buying experience my husband and I have ever experienced! Both Mitch and Tressa treated us with respect; didn't try to oversell the car or the BMW name. The quality was husband and I have ever experienced! Both Mitch and Tressa treated us with respect; didn't try to oversell the car or the BMW name. The quality was unspoken from the first. I would also like to commend your credit representative, I must admit though, I do not remember his name. He was very professional in every way. PS: I LOVE my car! More

Karl Muik made purchasing my first BMW an excellent experience. I explained I knew absolutely nothing about these vehicles. Karl explained the history of the car company, the different options and the experience. I explained I knew absolutely nothing about these vehicles. Karl explained the history of the car company, the different options and the CPO program. Karl then spent the necessary time with me in the vehicle going over how the many options in the vehicle operate. The day after my purchase, Karl phoned me to ask how I was doing with my new car and if I had questions. Three days after this, he phoned again and asked if I had further questions. There are many BMW dealerships to choose from here in Phoenix but Karl's customer service will be the reason I come back to Chapman in the future. More

We bought our first BMW from Rich 3 years ago and so when it was time to get another I just have him a call. I met with him to discuss what we were looking for and in less than 2 hours the deal was done. Ric it was time to get another I just have him a call. I met with him to discuss what we were looking for and in less than 2 hours the deal was done. Rich made this process so easy an painless that frankly I don't think obwill ever buy another car except a BMW from Rich. Rich walked me through all of the new features and made sure I was satisfied. I don't write many recommendations, however this is well earned. More

Terres was a kick but at the same time very knowledgable. She was thorough asked for the business but was not pushy. Megan also very knowledgable and pleasant. Look forward to buying more cars from her an She was thorough asked for the business but was not pushy. Megan also very knowledgable and pleasant. Look forward to buying more cars from her and working with your dealership. Very pleasant experience (so far anyway). Thank you. dc More

Renate is the only reason that I travel all the way from Fountain Hills to Chandler! She has consistently provided outstanding service and value to me on behalf of BMW. Renate proactively advised me of al Fountain Hills to Chandler! She has consistently provided outstanding service and value to me on behalf of BMW. Renate proactively advised me of all of the options regarding the end of my lease, including the promotional option to purchase my 328i below the residual value. More

One of best purchase experience ever. Quick (there was no back and forth dickering over price). Asked for lowest possible sale point and truly believe I got it. Got a CPO vehicle for about KBB high priv no back and forth dickering over price). Asked for lowest possible sale point and truly believe I got it. Got a CPO vehicle for about KBB high private party value. I am very pleased with the deal I got. Everyone at dealership was friendly and curteous. Would have liked to have floor mats included as part of deal. More

This is definately the best experience I have ever had at a dealership. Renate is extremely knowledgable and quick to understand what I as the customer wanted. Besides the enjoyable conversation when purch a dealership. Renate is extremely knowledgable and quick to understand what I as the customer wanted. Besides the enjoyable conversation when purchasing the car, my wife and I felt like Renate listened and cared about us, vs. just making a sale. If your buying a new or used car, I recommend you call her direct before you do anything else. She is a wealth of resources and will make your buying experience delightful. Also, as with all things we buy, we base our final judgement on the things that take place after the sale. Tony Desalvo has been our service representative for over 5 years now. He works hard to make sure that we are taken care of, and have all the information we need to make decisions about repairs. Tony is a person you can trust, and is someone who will not take advantage of you. It sure makes it nice when you can TRUST the person who is making recommendations in this category, as the costs can be excessive. I highly recommend this dealership and their staff to anyone who is looking for a BMW. In fact, look no further. Rick West State Farm Agent More

Terres was very positive, energedic, responsive and communicated clearly in trying to assist with the sales. She did review the details of the vehicle and demonstrated the different functions and tried communicated clearly in trying to assist with the sales. She did review the details of the vehicle and demonstrated the different functions and tried to familiarize us with all the details. I will highly recommend others to you dealership. More