Chapman BMW Chandler

One of the best shopping experiences I have had. Plenty of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then other dealerships. I will go back to this dealership in the future to purchase another card. More

Brian Lee is a no non-sense kind of guy to do business with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price, and the interest rate was 4 pts lower than I expected. I told him exactly what I wanted and he delivered - and then some! More

I received what I wanted for the price I wanted. The sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable y sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable yet professional when dealing with me, especially after a bad experience earlier in the day at another BMW dealership. More

Karl really knows his stuff; he was efficient in bringing the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to deal with at the Finance end. Overall, an efficient, friendly and pleasant experience - Laurence Schmid More

Easiest car buying experience I have ever had! I loved negotiating over internet, easy, hassle free and saved me a ton of time. When I cam to pick up car the paperwork process was smooth, quick and easy! negotiating over internet, easy, hassle free and saved me a ton of time. When I cam to pick up car the paperwork process was smooth, quick and easy! Ryan was great through the whole process! Thanks More

I purchased a 2009 Z4 as a new car. Tim Smith was very professional in our dealings. He was very knowledgeable and familiar with the features of the car to the point he answered any questions that I had professional in our dealings. He was very knowledgeable and familiar with the features of the car to the point he answered any questions that I had and also pointed out several features that I overlooked. After purchasing the car on Tuesday, I called him Wed. afternoon to inquire about a feature that I was having trouble with on the navigation system. Tim offered to come in early on Thursday to accommodate my schedule. I consider that above and beyond the normal call of duty. Great customer service. More

I have known Mr. Kotlick for a long while but this was my first purchase. Bruce went above and beyond to make the buying process of my 5 series smooth. He is a Excellent Salesman and will continue purchasing first purchase. Bruce went above and beyond to make the buying process of my 5 series smooth. He is a Excellent Salesman and will continue purchasing my vehicles from Chapman as long as Bruce is employed. Thanks Bruce for all your help. More

Giuseppe Ferrara was outstanding.He has always been very friendly. I have bought 3 cars from him over the years and would highly recommend him to anyone and will always want to deal with him. Outstanding s friendly. I have bought 3 cars from him over the years and would highly recommend him to anyone and will always want to deal with him. Outstanding service, courtesy and friendliness from him. Great job Giuseppe! More

Great experience,Salesperson actually went out and located the exact car i was looking for and got it to the dealer a week faster than expected. The BMW incentives were very helpfull, The Dealer was a located the exact car i was looking for and got it to the dealer a week faster than expected. The BMW incentives were very helpfull, The Dealer was able to give me what I thought was a fair number on my trade in. More

Beware, this dealer has taken away the joy that I had in owning my car. They refuse to stand behind the 4 year warranty. Additionally, they "shake you down" for work that is not required, under the threat owning my car. They refuse to stand behind the 4 year warranty. Additionally, they "shake you down" for work that is not required, under the threat: do you want your BMW to be like new again, or don't you. I escalated my concerns to the Service Manager and the General Manager. I even called the national headquarters. All I can say, is stay away from both Chapman and from BMW. BMW ownership is disappointing. The cost of service is immense, compared to domestic or main-stream import brands. I recommend that you at least be aware of this before you buy "luxury" brands. My guess is Audi and Mercedes are the same. Believe me, I'm sorry to have to admit this. I owned BMW once before in Germany and received similar treatment: poor ethics and sky-high prices. Only there it was a company car and I (nearly) didn't care. More